2/10 Forfærdeligt
Justina
26. okt. 2021
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
WORST HOTEL I HAVE EVER STAYED IN!
Issues are as following:
1. On the first day I found out that the swimming pool advertised during booking is closed indefinitely.
I was referred to a pool in another hotel with pool 1/3 the size as advertised and no facilities
2. On second day I noticed that the tap of the sink is broken and more water goes to sink countertop than in the actual sink. Afew of my things I kept on the countertop got completely drenched as due to constant leakage countertop never ever dries. I complained about this issues 5 (!!!) times , incl. To hotel manager and absolutely nothing happened.
3. Cleaning service is almost non existant, at 5 pm cleaning is not done or half done, by half I mean that bed is made, but trash can is not emptied and staff left their entry card and vacuum cleaner in my room and never came back! Complained to the front desk and left my room, 4 hours later still trash in my room, no action again was taken. Almost every days is a fight with front desk to get the basics such as towels or toilet paper!!! They promise to bring it and NEVER do.
4. In the end due to not working sink I was moved to another room with working sink but not working shower. Took MULTUPLE trips to front office to get the shower fixed!!!
6. Due to lacking hygiene in the room I got a bad rash on my hands
In conclusion, vacation ruined!
Justina
Overnattede 9 nætter i oktober 2021
