Dear William, I do see that you selected the queen and looking at the reservation details, it did come through Expedia that way as a Single Queen and looking at your reservation itinerary through Expedia, that is what was booked. I do apologize if there may have been any confusion but on our end and Expedia's end, everything checks out. If you have any questions, please let me know! Have a great day! Katie RigardFront Desk Manager

Dear Terri, Thank you for leaving us a review! I am glad to hear we were able to accommodate you for the location of the baseball tournament and I am also glad one of the managers was able to assist you with your flight delay. We understand when those types of things happen so we do our best to help wherever we can. Have a great day! Katie RigardFront Desk Manager

Dear Joseph, Thank you for leaving us a review! I am glad to hear my front desk agent was able to assist you and your dog find a more comfortable room, I will be sure to let them know! Have a great day! Katie RigardFront Desk Manager

Dear Gregory, Thank you for leaving us a review! I am glad to hear that we were a good spot for you to stop for the night! Depending on the room size it is a bit small but our beds are pretty comfy! Have a great day! Katie RigardFront Desk Manager

Dear Tyrone, Thank you for leaving us a review! I am glad to hear you enjoyed your stay with us and we hope to see you again on your next set of travels! Have a great day! Katie RigardFront Desk Manager

Dear Renee, Thank you for leaving us a review! I am glad to hear your stay with us was clean and comfortable! We hope to see you again soon! Have a great day! Katie RigardFront Desk Manager

Dear Tyrone, Thank you for leaving us a review! I am glad to hear you enjoyed your stay and we hope to see you again on your next set of travels!Have a great day! Katie RigardFront Desk Manager

Dear Shawn, Thank you for leaving us a review! I do apologize for your room keys having issues and your water did not get hot enough. I will have my maintenance man take a look at the hot water tanks to make sure everything is running properly. Thank you for making us aware of the issue. Have a great day! Katie RigardFront Desk Manager

Dear Amanda, Thank you for leaving us a review! I am glad to hear you enjoyed our breakfast as well as our rooms! We hope to see you again soon! Have a great day! Katie RigardFront Desk Manager

Dear Melvin,Thank you for leaving us a review! I am glad to hear we made a very good impression for your first time staying with the hotel brand! I am also glad to hear that you got to enjoy our breakfast, we do try to have a lot of options for all of our guests to enjoy! Thank you so much for your kind words about my fellow staff members, I will be sure to let them know! Have a great day!Katie RigardFront Desk Manager

Dear elaine, Thank you for leaving us a review! I am glad to hear you liked how spacious the room was and will let our Management team know about adding a more comfortable chair in the rooms. Have a great day! Katie RigardFront Desk Manager

Dear Madeline, Thank you for giving us a 5 out of 5 rating! If there was anything that stood out, please let us know! We always appreciate the feedback! Have a great day! Katie RigardFront Desk Manager

Dear Paul, Thank you for leaving us a review! I am glad to hear you liked the beds and the room. Also thank you for your kind words about the hotel itself, I will let our maintenance guy know!Have a great day!Katie RigardFront Desk Manager

Dear Jonatan, Thank you for giving us a 5 out 5 rating! If there was anything that stood out from your stay, please let us know! We always appreciate the feedback!Have a great day! Katie RigardFront Desk Manager

Dear kim, Thank you for giving us a 4 out of 5 rating! If there was anything that stood out from your stay, please let us know! We always appreciate the feedback! Have a great day!Katie RigardFront Desk Manager

Dear Patty, Thank you for leaving a review! I am glad to hear we were the right hotel for you during your stay! We hope to see you again soon! Have a great day! Katie RigardFront Desk Manager

Dear Edla, Thank you for leaving us a review! I can assure you most of the rooms are the same size. The room you guys stayed in actually used to have two beds in it before we switched it to one. Also thank you for your kind words about my fellow staff members, I will be sure to let everyone know! I will make a note about having two chairs in the room and send them over to my Management team. Have a great day! Katie RigardFront Desk Manager

Dear Rosa,Thank you for leaving us a review! Also thank you for your kind words about my fellow staff members, I will be sure to let everyone know! I am glad to hear you were able to used our laundry facilities during your stay. Have a great day! Katie RigardFront Desk Manager

Dear Edward,Thank you for leaving us a review! Also thank you for your kind words about my fellow staff members, I will be sure to let them know! I am also glad to hear you got to enjoy our breakfast as well! Have a great day! Katie RigardFront Desk Manager

Dear Pamela, Thank you for leaving us a review! I am so glad to hear you enjoyed your stay and your room! We hope to see you again soon!Have a great day! Katie RigardFront Desk Manager

Dear Kris, Thank you for leaving us a review! I am glad to hear you got to see the new renovations and also have a quiet and comfy stay! I am also glad to hear you enjoyed our breakfast, we try to have a lot of options for everyone to enjoy! Have a great day! Katie RigardFront Desk Manager

Dear ERIC, Thank you for leaving us a review! We are so glad to hear you enjoyed your room and check in was a pretty easy process. Also thank you for your kind words about my fellow staff members, I will be sure to let them know! Have a great day! Katie RigardFront Desk Manager

Dear Robert, Thank you for leaving us a review! We are so glad to hear you had another great stay at our hotel! We hope to see you again soon! Have a great day! Katie RigardFront Desk Manager

Dear Jeffrey, Thank you for leaving us a review! We are so glad to hear you had a clean and comfortable stay at our hotel! Have a great day! Katie RigardFront Desk Manager

Dear Allen, Thank you for giving us a 10 out of 10 rating! If there was anything during your stay that stood out, please let us know!

Dear Ana Catarina, Thank you for leaving a review about your stay! Thank you for your kind words about our room/hotel, I will be sure to let our housekeeping department know! Have a great day! Katie RigardFront Desk Manager

Dear Amy, Thank you for leaving us a review! We are so glad to hear you love our coffee machine, we actually got it a couple of months ago! I will be sure to let housekeeping know what you thought of your room! Have a great day! Katie RigardFront Desk Manager

Dear Lorenz, Thank you for giving us a 4 out of 5 rating! If there was anything that stood out during your stay, please let us know! Have a great day!Katie RigardFront Desk Manager

Dear Ajaz, Thank you for leaving us a review! I am glad to hear you liked the rooms and thank you for your kind words about my fellow front desk staff, I will be sure to let them know! You could've parked in the upper lot or lower lot but depending on where the room was, I am sure the front desk agent was making it more convenient for you to park where closer to where your room would be. We did have our plowing company come by every now and again but with it snowing off and on throughout the night, it is hard to keep up with it, especially since we are not their only clients either. Have a great day! Katie RigardFront Desk Manager

Dear Bradley, Thank you for giving us a 4 out of 5 rating! If there was anything that stood out to you during your stay, please let us know! Have a great day! Katie RigardFront Desk Manager

Dear Veronica, Thank you for leaving us an 8 out of 10 rating! If there was anything that stood out during your stay, please let us know! Have a great day! Katie RigardFront Desk Manager

Dear Wendy, Thank you for giving us a 5 out of 5 rating! If there was anything that stood out during your stay, please let us know! Have a great day!Katie RigardFront Desk Manager

Dear Jose, Thank you for giving us a 10 out of 10 rating! If there was anything that stood out during your stay and would like to share with us, please let us know! Have a great day! Katie RigardFront Desk Manager

Dear jonni, Thank you for leaving us a review! Thank you for your kind words about my fellow staff members, I will be sure to let everyone know! I do apologize about the surrounding rooms shutting their doors all night long. If you do decide to stay with us again, we can try and put you in the quieter part of the hallway where there's not a whole lot of people around you. Have a great day! Katie RigardFront Desk Manager

Dear Constantinos, Thank you for giving us a 5 out of 5 rating! If there was anything that stood out during your stay and would like to share with us, please let us know! Have a great day! Katie R. Front Desk Manager

Dear Nicholas, Thank you for leaving us a review! If anything stood out during your stay, please let us know! Have a great day! Katie Rigard Front Desk Manager

Dear Robert, Thank you for leaving us a review! I do apologize you were in the "basement" and with all the noise you were hearing. If we had the availability that night, we definitely would've been more than happy to have moved you to an upper floor if the issue was known. Have a great day! Katie RigardFront Desk Manager

Dear Dror, Thank you for giving us a 5 out of 5 rating! If there was anything that stood out during your stay, please let us know! Have a great day!Katie RigardFront Desk Manager

Dear Daniel, Thank you for giving us a 5 out of 5! If there was anything that stood out from your stay, please let us know! Have a great day! Katie RigardFront Desk Manager

Dear Nancy, Thank you for leaving us a rating! If there was anything that really stood out from your stay, please let me know! Happy Holidays! Katie RigardFront Desk Manager

Dear Anonymous, Thank you for leaving a review! We are glad to hear you came back to stay at our hotel once more. I do apologize for the strong odor you smelled in your room, I will be sure to let our Housekeeping Supervisor know of this issue. If you need anything else, please let me know! Happy Holidays! Katie RigardFront Desk Manager

Dear Lucille, Thank you for giving us a 3 out of 5 rating! If there was anything that stood out during your stay and would like to share with us, please let us know! Have a great day! Katie RigardFront Desk Manager

Dear Matthew, Thank you for leaving a review about your stay! I am so glad to hear you enjoyed our hotel and room! We do have other staff members at the hotel during the day shift so the kiosk isn't left alone but the other staff members are in housekeeping and maintenance or it is usually myself at times as well but sometimes I do have to help in housekeeping or when the breakfast person has her day off, I have to run breakfast as well. If the front desk agent on the kiosk needs anything, she always lets us know. We have tried hiring for many, many months to get an actual person trained to work the desk but unfortunately, no body wants to work anymore so the front desk agent on the kiosk was our next best thing. Have a great day! Katie RigardFront Desk Manager

Dear Meredith, Thank you for leaving us a rating of your stay! If there was anything that stood out during your stay, please let us know! Have a great day! Katie RigardFront Desk Manager

Dear Anonymous, Thank you for leaving a review of your stay! I do apologize about the smoke smell in the hallway. We are a smoke free hotel but one of the guests in our hotel was not following the rules. We did get to the bottom of who it was and did tell the guest to stop but it is no excuse for our hallways to smell like smoke. I also apologize for the cleanliness of your room, I will bring it to my Housekeeping Manager's attention. All of our bed frames are like that and I do understand how annoying the sound can be, especially when you are trying to sleep. If there is anything else I can assist you with, please let me know! Happy Thanksgiving! Katie RigardFront Desk Manager

Dear Tracy, Thank you for leaving us a review! I am glad to hear you enjoyed your room during your stay with us! We hope to see you again soon! Have a great day!Katie RigardFront Desk Manager

Dear Angela, Thank you for leaving us a review! I am glad to hear that your room was neat and clean during your stay! I will be sure to let our housekeepers know about the kind words you have said! Happy Halloween! Katie RigardFront Desk Manager

Dear Gale, Thank you for leaving us a review! I do apologize for the odor in the room. I will let our housekeeping supervisor know about the issue but I am glad to hear that your room was clean overall! Happy Halloween! Katie RigardFront Desk Manager