Hotel i Downtown Richland, Richland

"The staff was nice and the pool was awesome, but the property is run down and it feels like they just threw a coat of paint in it rather than doing necessary updates. The bathroom had a broken light switch and the toilet was wonky. The water pressure was super hard and the drain couldn’t keep up so you had to stand in your dirty water when taking a shower. The bathroom also smelled like musty mildew. The breakfast was also really sad. The juice machine was broken and the hot water for oatmeal...

"The bed was terrible. The staff was great"

"Cleanliness of the building and staff was very professional nice and friendly."

"access to river walk was easy and fun to do!"

"Thank you to the manager and front desk staff for helping us with our booking. There was a glitch in the system and our booking with Expedia did not register with the hotel’s booking platform. The hotel was fully booked and did not have a similar room like we booked available. The manager graciously accommodated us and helped us immediately and even provided an upgrade. We were also pleasantly surprised that the location was very nice by the river and we could take evening and morning walks...

"Very nice place"

"Booked 3 single queen rooms. Each room had its issues. Parking isn't great. Lots of long term residents that are too comfortable in their stay. Bed was horrible, needs replaced or even a topper to avoid feeling every spring. The shower had no pressure or hot water. Pool is nice and coffee fresh. Good A/C. Good blackout curtains. Fairly clean since no carpet Friendly staff. Location is ideal."

"We all enjoyed our stay. No complaints. Thank you"

"The staff was great but the room smelled, there was still hair the bathroom floor, and th"

"Excellent place to end your day!"

"Parking lot was clean and I could see my vehicle from my hotel room"

"The jacuzzi tub in my room wasn't working. Paid extra for the room, but didn't get the issue resolved..."

"Great restaurant! Clean, great location"

"The staff were friendly and helpful. They were understaffed the day of check-in, so I got access to my room almost at 5pm instead of 3:30p. I had called in advance and I had been told if I arrived at 3pm it should be ready. So I was in the parking lot for almost 2 hours. I was hoping to use the pool one of the days I was there and that is partially a reason I chose this location, but the pool was green and uncleaned. A very huge reason I had chosen this hotel was the full kitchen, I am a cook...

"Nice place, very friendly staff, great pool and hot tub"

"Everything was great except the pool area. It was insanely hot and the hot tub jet did not work."

"Our room was located on bottom floor. Between the noise from guest above us and city noise, we didn't sleep very well. They only offer coffee in the lobby. They did offer breakfast before covid. It would be nice to bring it back. Our mini fridge was stuck on freeze mode and almost froze my insulin before I saw it had been turned all the way up! In the bathroom the toilet was low to the ground causing a trip to the toilet an experience. When taking a shower, water temp very nice, but the shower...

"My family’s stay here has been brief and it is our first time staying in this motel but it’s been excellent. Very homey and pet friendly. The staff & other guest are nice & friendly. Staff is very helpful."

"Room was dirty."