Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 696 af i alt 1615 anmeldelser" "
10 - Fremragende
696
Bedømmelse på 8 − Udmærket. 395 af i alt 1615 anmeldelser" "
8 - Udmærket
395
Bedømmelse på 6 − Okay. 242 af i alt 1615 anmeldelser" "
6 - Okay
242
Bedømmelse på 4 − Dårligt. 138 af i alt 1615 anmeldelser" "
4 - Dårligt
138
Bedømmelse på 2 − Forfærdeligt. 144 af i alt 1615 anmeldelser" "
2 - Forfærdeligt
144
8,4/10
Rengøring
8,2/10
Service og personale
7,6/10
Faciliteter
7,6/10
Overnatningsstedets tilstand og faciliteter
8,0/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Nadirah
Rejste med partner
27. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Accessible to everything we wanted to do! Very welcoming. There were some water stains in the ceiling but overall, we enjoyed every moment. Staff was kind and welcoming!
Nadirah
Overnattede 2 nætter i april 2024
6/10 Okay
Caitlyn
Rejste med familie
27. maj 2024
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The room itself was comfortable and we appreciated how well the blackout curtains kept the room dark in the morning (surprisingly it's not common). Unfortunately those in our adjoining room slammed every door possible many times over for hours early in the morning and late at night. The adjoining door seemed to let every little bit of sound in - it sounded like they were in our room doing it. Additionally the elevators were not working - they were down to only two that were slow and would trap people inside it. They did offer us free parking because of the elevator issue. We specifically booked this place because we were hoping for a pool during our stay. Expedia said it was open but we got an email after booking that it was opening a month later that stated. Overall, it was okay but not our favorite experience at a hotel.
Caitlyn
Overnattede 1 nat i maj 2024
2/10 Forfærdeligt
Moriah
Rejste med familie, Rejste i en gruppe
27. maj 2024
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Horrible experience. The elevators weren't working. Had to carry all of our luggage up and down six flights of stairs. Book the hotel for a birthday. Going up six slides of stairs and intoxicated was horrible. Somebody ended up getting hurt. Had a terrible view. Book the hotel because of the nice pool we weren't able to use it. Highly disappointed in our entire experience
Moriah
Overnattede 1 nat i maj 2024
8/10 Udmærket
Drew
Rejste med familie
27. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Did not like the elevators going down / barely working. Walking up to the 14th floor wasn’t too fun.
Drew
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
Drew, thank you for sharing your feedback. The team at Sonesta Denver Downtown appreciates your input and will ensure your comments are reviewed to enhance future stays. We are glad to hear that the remainder of your visit met your expectations. We hope to welcome you back soon for an even better experience.
2/10 Forfærdeligt
Rama
Rejste med familie
26. maj 2024
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Elevators are broken. Pool is closed for repair. You can tell it's an old property that has been given the landlord special.
Rama
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 26. maj 2024
Rama, thank you for sharing your thoughts. We regret to hear that certain amenities were unavailable during your stay. Our team is always working hard to improve the guest experience and appreciates your feedback.
10/10 Fremragende
Amalia
24. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Noise d/ t construction. Not premise’s control and I understand.
Amalia
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 25. maj 2024
Amalia, thank you for understanding the situation with the construction noise. The team at Sonesta Denver Downtown appreciates your patience and understanding. We're delighted it didn't affect your overall experience. We hope to welcome you back soon.
10/10 Fremragende
Aaron
23. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean, great view of downtown Denver and great location to all of downtown.
Aaron
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Aaron, thank you for your wonderful feedback about Sonesta Denver Downtown! We're thrilled you enjoyed the clean environment, stunning downtown views, and convenient location. We hope to welcome you back soon!
8/10 Udmærket
Viviana
Rejste med familie og småbørn
21. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great customer service and check in and check out was super efficient.
Viviana
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Viviana, thank you for your kind words! The team at Sonesta Denver Downtown is delighted to hear you appreciated our customer service and found the check-in and check-out process efficient. We're looking forward to welcoming you back soon!
8/10 Udmærket
Tammy
Rejste med familie
21. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel was nice, but really expected a continental breakfast for the price you pay.
The staff was friendly and service was great.
Tammy
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Tammy, thank you for your feedback. The team at Sonesta Denver Downtown is pleased to hear you enjoyed the service and found the team members to be friendly. Your comments about the breakfast options have been noted. We hope to welcome you back in the future.
10/10 Fremragende
Romina
Rejste i en gruppe
19. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff
Romina
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Romina,Thank you for your kind words! The team at Sonesta Denver Downtown is delighted to hear you had a wonderful experience. We're looking forward to welcoming you back soon!
10/10 Fremragende
Crystal
19. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Crystal
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Crystal, thank you for the outstanding rating! The team at Sonesta Denver Downtown is thrilled to know you had a great stay. We're looking forward to welcoming you back soon!
10/10 Fremragende
Thomas
19. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Enjoyed being close to transportation that was free and could get to all the various areas and ballpark venues
Thomas
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Thomas,Thank you for sharing your positive experience at Sonesta Denver Downtown! It's wonderful to hear that you appreciated the convenience of the nearby transportation options. We hope to welcome you back for another great stay soon.Safe travels!
10/10 Fremragende
Thomas
Rejste med familie
18. maj 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property was close to dining options and free transportation to get to ballerina, the Rockies baseball park, Union Station, and many other venues, restaurants throughout the downtown area
Thomas
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Thomas, thank you for sharing your experience at Sonesta Denver Downtown. We're delighted to hear you enjoyed our convenient location and proximity to dining options, transportation, and various attractions. We're looking forward to welcoming you back on your next visit to Denver!
10/10 Fremragende
Grace
17. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Grace
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 19. maj 2024
Grace, thank you for the amazing rating! Our team at Sonesta Denver Downtown looks forward to your next visit.
8/10 Udmærket
Oscar
16. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great
Oscar
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 17. maj 2024
Oscar, thank you for your positive feedback! We're thrilled to hear you had a great experience at Sonesta Denver Downtown. We hope to welcome you back soon!
10/10 Fremragende
Maria Fernanda
Rejste i en gruppe
13. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s so good
Maria Fernanda
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Maria Fernanda, thank you for sharing your thoughts about your stay at Sonesta Denver Downtown. We're thrilled to know that you had a great experience with us. We look forward to sharing more good moments with you on your next visit!
10/10 Fremragende
Matthew, Austin
Rejste i en gruppe
13. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property, good location.
Matthew
Overnattede 1 nat i april 2024
Svar fra Customer Service den 13. maj 2024
Matthew, it's wonderful to hear that you appreciated the location and enjoyed your stay at Sonesta Denver Downtown. We strive to provide excellent experiences for our guests and we're glad we met your expectations. We look forward to welcoming you back on your next visit to Denver.
6/10 Okay
Katy
13. maj 2024
Synes godt om: Rengøring
Synes ikke om: Service og personale
Katy
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 14. maj 2024
Katy, thank you for your rating. While we value all guest feedback, your insights and further details about your stay at Sonesta Denver Downtown would be greatly appreciated to ensure we continuously improve our services. We hope to welcome you back soon for an even better experience.
10/10 Fremragende
Paul
12. maj 2024
Synes godt om: Rengøring
Paul
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 14. maj 2024
Paul, it's fantastic to know you had a superior experience at Sonesta Denver Downtown. We truly appreciate your positive rating on Expedia. It would be our pleasure to welcome you back in the future.
10/10 Fremragende
Anthony
10. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Anthony
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 11. maj 2024
Thank you for the great rating, Anthony!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Denver Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!
8/10 Udmærket
Luis
Forretningsrejsende
4. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Other than the Outratious fees for parking the stay was good
Luis
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 9. maj 2024
Luis,We appreciate the positive review! It's great to hear you had an enjoyable stay at Sonesta Denver Downtown. We understand your thoughts towards the parking fees and always strive to offer competitive rates in the area. We look forward to welcoming you back in the future.
10/10 Fremragende
richard
3. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
staff is very kind and understanding
richard
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 3. maj 2024
Richard, it's delightful to read your feedback about your experience at Sonesta Denver Downtown. We're thrilled to hear our team members provided you with kindness and understanding. Our team strives to provide the highest level of service and your recognition certifies our efforts. We look forward to your next stay with us.
6/10 Okay
Keyona
2. maj 2024
Synes godt om: Rengøring
Keyona
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 4. maj 2024
Thank you for the feedback, Keyona.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
8/10 Udmærket
Nathaniel
1. maj 2024
Nathaniel
Overnattede 1 nat i april 2024
Svar fra Customer Service den 21. maj 2024
Nathaniel, thank you for taking the time to share your positive experience at Sonesta Denver Downtown. Our team members are delighted to know you enjoyed your stay. We look forward to welcoming you back on your next visit to Denver!
8/10 Udmærket
Susan
29. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Acceptable hotel. Staff was excellent.
Susan
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 30. apr. 2024
Susan, it sounds like you had a pleasant stay at Sonesta Denver Downtown. Our dedicated team members always strive to deliver excellent service. We appreciate your feedback and hope to welcome you back for an even more delightful experience.
8/10 Udmærket
Glenn
Rejste med familie
29. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property and staff were very nice and some of the best in the area. What i didn't like is the checkout and not being able to pinpoint charges at that time, just a total amount. This was also delivered with a ? from the front desk. It will show up on your card statement is not a good answer.
Glenn
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 29. apr. 2024
Glenn, it's great to hear your positive remarks about Sonesta Denver Downtown and our committed team members. However, it seems like our checkout process wasn't as clear as it could have been. We always aim to provide a detailed breakdown of charges and will certainly look into this aspect for improvement. Your feedback is greatly appreciated, and we're looking forward to your next visit.
4/10 Dårligt
Mandy
Rejste med partner
27. apr. 2024
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel staff were great. Very welcoming and helpful! The elevators were terrifying and would often scroll through floors…doors would open, but no one was there. The room was okay looking. However the carpet looked like it had been there since the 90s and was dirty. The bathtub was also dirty. Great location if you want to explore downtown Denver!
Mandy
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 28. apr. 2024
Mandy, it's commendable to learn that our team was welcoming and helpful. Reviews like yours are imperative in understanding our guest's experiences better. It seems there were some aspects of your stay, such as the lift system and the cleanliness that did not live up to your expectations. We value guest insights and ensure detailed attention to those areas. Also, we appreciate you recognizing the favorable position of our location. Thank you for sharing your experience, we hope your future travel plans will give us the chance to serve you better.
6/10 Okay
Harso
Rejste med familie
27. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Location, staff, were excellent... although we did schedule housekeeping which theyvsaid was going to come at 10am, didnt show up till 3pm... also for a building with 21 floors and only 2 out of 5 elevators working was at least a 5-10 minute wait...
Harso
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 27. apr. 2024
Harso, thank you for sharing your feedback. It's great to know that the location and our team members met your expectations. However, we regret any inconvenience caused by the timing of the housekeeping service and the elevator availability. Your comments are valuable, and we'll use them to improve our guest experience. We hope that you'll give us another opportunity to serve you better in the future.
8/10 Udmærket
Kaylee
Rejste med partner
26. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was really nice but they didn’t clean above the bed and I found a dead moth and lots of dust but not a huge deal. Also parking is almost 50 for the night absolutely outrageous but there’s a parking garage right behind it that charges $7 on weekends which is way more reasonable. Overall the hotel was pretty nice with the exception of some of the ghetto people staying there.
Kaylee
Overnattede 1 nat i april 2024
Svar fra Customer Service den 27. apr. 2024
Kaylee, thank you for your feedback following your stay at the Sonesta Denver Downtown. We are pleased to hear that you found the hotel to be to your liking. We regret to hear about the cleaning issue you encountered, cleanliness is one of our top priorities, and such an oversight is not reflective of our usual standards. Your comments about parking costs have been noted; we strive to provide a value commensurate with our facilities and location. Compensating for this, we're glad you found a satisfactory alternative nearby. Our guests' diversity is something we appreciate, and we hope everyone felt welcomed just as they should. We hope you choose us again for a more flawless experience.
2/10 Forfærdeligt
Jeremiah
Forretningsrejsende
25. apr. 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Elevators were down constantly
Jeremiah
Overnattede 10 nætter i april 2024
Svar fra Customer Service den 26. apr. 2024
Jeremiah, the team regrets to learn about the difficulties you experienced with the lifts. We understand that a reliable elevator service is essential for smooth hotel operation and we assure you that we are committed to providing this. We appreciate your feedback as it helps us target areas for improvement. We hope for a chance to serve you better in the future.
8/10 Udmærket
Demetrios
24. apr. 2024
Synes godt om: Service og personale
Demetrios
Overnattede 1 nat i april 2024
Svar fra Customer Service den 25. apr. 2024
Demetrios, it's wonderful to hear that you enjoyed your stay at Sonesta Denver Downtown. Defining the details of your stay can be a valuable example to future guests. We hope to serve you again in the future.
10/10 Fremragende
Allen
Rejste med partner
23. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient for the trip
Allen
Overnattede 1 nat i april 2024
Svar fra Customer Service den 24. apr. 2024
Allen, it's great to know that Sonesta Denver Downtown's location was a perfect fit for your trip. We strive to provide convenience and comfort for our guests. Looking forward to welcoming you back on your future travels.
10/10 Fremragende
Allison
Rejste med partner
22. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was amazing and had a wonderful stay the entire time there! 10/10
Allison
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 23. apr. 2024
Allison, it's uplifting to hear about your excellent experience at Sonesta Denver Downtown. We're thrilled to hear our team members made your stay delightful. We can't wait for your return visit and the opportunity to earn another perfect score!
6/10 Okay
Lorenzo, Fall River
22. apr. 2024
Synes godt om: Rengøring, service og personale
Nice area to walk around in. The elevator situation was not good. Long wait times, and no stairs to use.
Lorenzo
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 23. apr. 2024
Lorenzo, thank you for sharing your experience. It’s good to hear that you appreciated our location. We regret any inconvenience caused by elevator delays and will actively work to improve this aspect. Ensuring accessibility without delays is an important matter to us. Thank you for bringing it to our attention. We hope for the opportunity to serve you better during your next stay.
10/10 Fremragende
Luis
22. apr. 2024
Synes godt om: Rengøring, service og personale
Luis
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 23. apr. 2024
Luis, thank you for choosing Sonesta Denver Downtown. It's splendid to see you had an enjoyable stay. We hope to have you back again soon for another outstanding experience!
2/10 Forfærdeligt
Michael
Rejste med partner
22. apr. 2024
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
4 elevators and 1-2 worked periodically. It took almost 20 minutes to get from the 9th floor to the first floor. The TV and internet barely worked. The walls are paper thin and we heard every toilet flushing and guests walking through the hallways
Michael
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 22. apr. 2024
Michael, we regret to hear about your recent experience and appreciate you bringing these concerns to our attention. Maintaining optimal functionality of our utilities is crucial and we apologize for any inconvenience regarding the elevators and in-room amenities. We're also sorry to learn about the noise disturbances during your stay. Your feedback is valuable and will be used to improve our overall guest experience. We hope you would consider giving us another chance to demonstrate our commitment to service and comfort.
6/10 Okay
Ben
Rejste med partner, Rejste med kæledyr
22. apr. 2024
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Elevators were old, small and didn’t work very well causing traffic jams and long waits
Ben
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 22. apr. 2024
Ben, thank you for your feedback. We're sorry to hear about the inconveniences encountered due to the elevator situation. Please know our maintenance team is constantly working to improve the overall quality of the hotel efficiency. We appreciate your patience and understanding, and look forward to the chance of serving you better in the future.
6/10 Okay
Diana
Rejste med familie
19. apr. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
I noticed an old piece of soap that they did removed from the shower shelf, and when I was preparing my bed to sleep, I found a nail between the sheets.
I didn't clip mine, and it was disgusting.
Diana
Overnattede 1 nat i april 2024
Svar fra Customer Service den 20. apr. 2024
Diana, it's disconcerting to learn about your less than satisfactory stay, particularly in relation to cleanliness. We deeply regret the oversight and assure you that this is not typical of our usual standards. Any feedback is invaluable to us as it aids in refining our services and guest experience. We hope you'll consider giving us another chance to provide you a more compelling experience, reflecting the high standards we aspire to.
10/10 Fremragende
Mike, Cotulla
19. apr. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Recommend
Mike
Overnattede 1 nat i april 2024
Svar fra Customer Service den 20. apr. 2024
Thank you for the wonderful rating, Mike!It's fantastic you enjoyed your time at Sonesta Denver Downtown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
10/10 Fremragende
Dylan
18. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location and perfect for the night we stayed!
Dylan
Overnattede 1 nat i april 2024
Svar fra Customer Service den 19. apr. 2024
Dylan, we're thrilled to hear about your wonderful stay at Sonesta Denver Downtown! Our unbeatable location is indeed one of our treasured features. Thank you for selecting us to enjoy your night. We hope to have the pleasure of hosting you again soon.
10/10 Fremragende
Jason
Rejste med partner
18. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good quality spot.
Jason
Overnattede 1 nat i april 2024
Svar fra Customer Service den 18. apr. 2024
Jason, it's wonderful to hear you enjoyed your time at Sonesta Denver Downtown! We're thrilled you appreciate the quality we strive to provide. We can't wait to welcome you back soon.
6/10 Okay
Connor
18. apr. 2024
Connor
Overnattede 1 nat i april 2024
Svar fra Customer Service den 9. maj 2024
Connor, thank you for taking the time to rate your stay. We note that there might have been some aspects of your visit that did not meet your complete satisfaction. If you wish to provide further details, it would be appreciated. We'd love the opportunity to elevate your next stay with us.
10/10 Fremragende
Eileen
17. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Eileen
Overnattede 1 nat i april 2024
Svar fra Customer Service den 19. apr. 2024
Eileen, thank you immensely for your perfect rating of Sonesta Denver Downtown on Expedia. We trust your experience was memorable and look forward to having the pleasure of welcoming you back in the near future.
10/10 Fremragende
Yadira Pinillla
11. apr. 2024
Yadira Pinillla
Overnattede 1 nat i april 2024
Svar fra Customer Service den 1. maj 2024
Yadira, we're thrilled to know you had an excellent stay at Sonesta Denver Downtown. Your high rating is sincerely appreciated and we look forward to welcoming you back on your next visit.
2/10 Forfærdeligt
antonia
9. apr. 2024
antonia
Overnattede 1 nat i april 2024
Svar fra Customer Service den 30. apr. 2024
We appreciate you taking the time to share your feedback, Antonia.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
8/10 Udmærket
Kevin
9. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Kevin
Overnattede 1 nat i april 2024
Svar fra Customer Service den 11. apr. 2024
Kevin, we appreciate your feedback for the Sonesta Denver Downtown. It's great to see your overall positive rating. We'd love to further enhance your experience next time you visit. Thank you for choosing us!
6/10 Okay
Anthony
Rejste med familie
8. apr. 2024
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
In all did not have a great experience here, compared to better alternatives near by. I do not wish to bash this hotel however I would not recommend this one, unfortunately. From the moment I arrived until the moment I left it was not great, and I do not try to be complicated myself but there were inconveniences that no one should experience.
Anthony
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 9. apr. 2024
Anthony, thank you for sharing your thoughts. It's disappointing to hear you encountered some issues during your stay. We're committed to ensuring our guests have an enjoyable experience and it seems we may have missed the mark for you. We'll use your comments as an opportunity to review our procedures and improve overall guest satisfaction. We hope to have an opportunity to better serve you in the future.
10/10 Fremragende
Mariano
8. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Mariano
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 9. apr. 2024
Mariano, thank you for choosing Sonesta Denver Downtown and leaving a 5-star rating. We're thrilled to know we met your expectations and hope to serve you again in the near future.
10/10 Fremragende
Brenda
Rejste med partner
7. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice facility right in the heart of many activities.
Brenda
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 8. apr. 2024
Brenda, it's wonderful to hear that you enjoyed your stay at Sonesta Denver Downtown. Having our hotel's location right in the center of various activities is something we take pride in. We appreciate your feedback and look forward to your return visit.
10/10 Fremragende
Marcin
7. apr. 2024
Marcin
Overnattede 1 nat i april 2024
Svar fra Customer Service den 27. apr. 2024
Thanks for the amazing rating, Marcin!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Denver Downtown!