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Anmeldelser af Heritage Resort Shark Bay

4 out of 5
Heritage Resort Shark Bay
73-75 Knight Terrace, Denham, WA

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 86 af i alt 255 anmeldelser" "
Bedømmelse på 8 − Udmærket. 106 af i alt 255 anmeldelser" "
Bedømmelse på 6 − Okay. 36 af i alt 255 anmeldelser" "
Bedømmelse på 4 − Dårligt. 19 af i alt 255 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 8 af i alt 255 anmeldelser" "

8,4/10

Rengøring

8,2/10

Service og personale

7,4/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Verificeret rejsende

6/10 Okay

Evelyn

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Die Möbeln sind schon in die Jahre gekommen und mit der Sauberkeit wird es auch nicht so genau genommen.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Dave

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

10/10 Fremragende

karim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good location.
Overnattede 2 nætter i november 2023

8/10 Udmærket

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i september 2023

10/10 Fremragende

Gary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i september 2023

2/10 Forfærdeligt

Cheryl

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Shower was disgusting. Mould in all the grout. I had very bad reaction and am still suffering from this
Overnattede 2 nætter i august 2023
Svar fra Raine Franks den 1. sep. 2023
Dear Mrs. Ryan, We understand that your recent stay fell short of your expectations, however, the AC that you have complained is new and clean. Our in-house technician checked again and found no mould. As for the grout in the shower, those were marks/paint and we can guarantee that all our motel rooms have gone through their preventive maintenance and deep cleaning as scheduled. Upcoming renovations are also scheduled some time this year.

10/10 Fremragende

Barry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything within walking distance. Great view of the ocean and surroundings. Long drive in but worth it. Loved shark bay.
Overnattede 3 nætter i juni 2023
Svar fra Raine den 6. jul. 2023
Thank you that you had a wonderful stay with us Barry and we look forward to having you again in our resort.

4/10 Dårligt

Garry

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Large room but not up to a 4 star rating.
Disappointed with accommodation after 4 star rating on website. Room was large however furniture needs updating. The fridge in room 1 desperately requires replacing. It is the first thing you notice when you enter, it looks very dirty but actually is very rusty and automatically gives you an unwelcoming feeling.
Overnattede 2 nætter i maj 2023

2/10 Forfærdeligt

Sharon

Overnattede 1 nat i juni 2023

8/10 Udmærket

Mitchell

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very friendly staff. Room was huge and nice however the ocean view was not the best from the balcony
Overnattede 2 nætter i maj 2023

10/10 Fremragende

Lata

Overnattede 1 nat i maj 2023
Svar fra Raine Franks den 18. jun. 2023
Thank you for rating us 10 :)We are grateful that you had a wonderful stay with us and we look forward to having you again.

8/10 Udmærket

gary

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a pleasant stay in a pleasant are. The town lack decent food.
Overnattede 4 nætter i april 2023
Svar fra Tanti den 30. apr. 2023
Dear Gary, Thank you for sharing your feedback. Our commitment to providing an exceptional service to our guests is our top priority.We look forward to welcome you again Gary.Best regards,Tanti Ramayana

10/10 Fremragende

Matthias

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel staff was accommodating and friendly. The location is great, right across the beach. Make sure to call ahead for dinner at The Old Pearler. Best food in town, supposedly, but small, so they don't take walk-ins.
Overnattede 2 nætter i april 2023
Svar fra Tori den 29. apr. 2023
Hi Matthias, We are so glad you enjoyed your stay. Thank-you for taking the time to review our resort. We wish you all the best for the future & look forward to welcoming you again any time.

10/10 Fremragende

Ian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bathroom, shower and amazing fluffy towels!! Staff were very helpful and kind.
Overnattede 4 nætter i april 2023
Svar fra Tori den 28. apr. 2023
Thank-you very much for your kind review. We are thrilled that you enjoyed your stay and will welcome you back with open arms in the future. Thanks, Tori

10/10 Fremragende

Dean

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I accidentally reserved a room for two days starting January 31, I arrived December 31! The reception was awesome, she politely switched my booking with no additional charge and contacted Expedia for me. I think that is exceptional especially considering it was New Years Eve.
Svar fra Raine Franks den 6. jan. 2023
Dear Mr. Dean,Thank you for sharing your recent experience with us. We make sure to accommodate our guest's requests and provide an exemptional customer service. It was a pleasure having you here in our resort and we look forward to having you back again.Have a great day!

8/10 Udmærket

Chelsea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Spacious room with friendly service
Spacious room with big bed, ample storage space and sitting area. Decor is slightly dated but sufficiently clean and comfortable, with a nice pool and plenty of parking. Convenient location with two petrol station nearby and waterfront views. The standout point would be the staff: super friendly and helpful, going above and beyond to help us locate and send some items we accidentally left behind. Amazing stay for us and would stay again.
Overnattede 3 nætter i december 2022
Svar fra Raine den 1. jan. 2023
Dear Chelsea,Thank you for sharing your recent experience with us. We are glad that you had a wonderful stay. We look forward to having you again. Have a happy new year!

4/10 Dårligt

Rodney

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
So booked the ocean view room but got one at the back side of the hotel after driving 12 hours the last thing i wanted to do was track down the person to sort the problem other then that was good place friendly people they even left the key with the bar keep as i was arriving after closing witch was good only problem was i payed more for the ocean view room and didnt not get it
Svar fra Raine den 17. dec. 2022
Dear Mr. Taylor,We apologize if your recent stay fell short of your expectations. The room that was booked online is Ocean SIDE room that is why it has a different view. Our Ocean FRONT rooms has a full view of the ocean. You may visit our website to have a look at our different room categories.Thank you.

10/10 Fremragende

Mary-Ellen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely view! The guy doing the blowing with his blower needs to be more mindful of vehicles - our car was absolutely sandblasted! Great bed but maintenance (ie blocks of wood under the bed and foam around power points to stop it pushing into the wall need attention. Lovely lovely staff.
Overnattede 2 nætter i november 2022
Svar fra Raine den 25. nov. 2022
Dear Ms. Mary-Ellen,Thank you very much for sharing your experience with us. We sincerely apologize that your recent stay fell short of your expectations. We have already informed the team rectify the concerns raised. We value your feedback and this will be utilized for the improvement of our services.

8/10 Udmærket

Mary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unfortunately no internet in rooms. Enjoyed staying in this traditional style hotel.
Overnattede 1 nat i november 2022
Svar fra Raine den 25. nov. 2022
Dear Ms. Mary,Thank you very much for sharing your experience with us. We sincerely apologize that your recent stay fell short of your expectations. We have been experiencing unstable internet connection and informed the respective party to rectify the concerns raised. We value your feedback and this will be utilized for the improvement of our services.

8/10 Udmærket

Anne

Rejste med partner
Synes godt om: Rengøring
Looking a bit tired. In need of maintenance
Overnattede 1 nat i oktober 2022
Svar fra Raine den 31. okt. 2022
Dear Ms. Anne,Thank you for sharing your recent experience with us. We sincerely apologize that your recent stay fell short of your expectations. We value your feedback and this will be utilized for the improvement of our services.

8/10 Udmærket

Mark

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The shower area of the room has been renovated but rest of the room is in need of an update in furnishings and decor
Overnattede 3 nætter i oktober 2022
Svar fra Tanti den 29. okt. 2022
Dear Mark,Thank you very much for sharing your experience with us. We sincerely apologize that your recent stay fell short of your expectations. We value your feedback and this will be utilized for the improvement of our services. Best Regards,Tanti Ramayana

8/10 Udmærket

David

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property is in a great location. Its worth the stay if in the area of Monkey Mia
Overnattede 3 nætter i september 2022
Svar fra Tanti den 21. sep. 2022
Dear David,Thank you very much for your valuable feedback, we are happy to know that you have an enjoyable stay with us.Looking forward to welcoming you soon.Best regards,Tanti Ramayana

10/10 Fremragende

Gemma

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff and very convenient location.
Overnattede 3 nætter i september 2022
Svar fra Tanti den 21. sep. 2022
Dear Gemma,Thank you very much for your valuable feedback, definitely will share to our entire staff. We are happy to know that you have an enjoyable stay with us.Looking forward to welcoming you soon.Best regards,Tanti Ramayana

8/10 Udmærket

Brent

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
NA
Overnattede 1 nat i august 2022

8/10 Udmærket

Simon

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Tired property
Overnattede 1 nat i juli 2022
Svar fra Tanti den 21. jul. 2022
Dear Simon, Thank you very much for your recent stay with us. Really appreciated you valuable feedback and definitely will share to the team to improve our service to our guests. Looking forward to welcoming you back soon in our resort. Best regards, Tanti

6/10 Okay

Chris

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Servicing of rooms needs to improve
Overnattede 3 nætter i maj 2022
Svar fra Tanti den 21. jul. 2022
Dear Chris, Thank you very much for your recent stay with us. Really appreciated you valuable feedback and definitely will share to the team to improve our service to our guests. Looking forward to welcoming you back soon in our resort. Best regards, Tanti

4/10 Dårligt

Frank

Synes ikke om: Rengøring, faciliteter
Room smelt very mouldy.
Overnattede 1 nat i april 2022

10/10 Fremragende

Hazelyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The resort was clean, the beds very comfortable and the rooms a good size. The location is convenient and good parking. The restaurant food was good. The receptionist was helpful and lovely.
Overnattede 1 nat i april 2022
Svar fra Tanti den 11. apr. 2022
Dear Hazelyn, Thank you very much for your recent stay with us. Really appreciated you valuable feedback and definitely will share to the team to improve our service to our guests. Looking forward to welcoming you back soon in our resort. Best regards, Tanti

10/10 Fremragende

Shane

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very clean and the staff were great, I had a good time.
Overnattede 3 nætter i januar 2022

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2021
Svar fra Carolina den 4. jan. 2022
Good morning Anonymous. We are very sorry you didn't enjoy your stay with us. Would you be able to tell us what we could improve, so the next guest has a more enjoyable stay with us, please?

8/10 Udmærket

Norma

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Spacious, clean and comfortable bed
Overnattede 1 nat i november 2021
Svar fra Tanti den 13. nov. 2021
Dear Norma, Thank you for your recent stay with us. We are really appreciate your feedback and will share it to the team. We are waiting for your future stay with us here in shark Bay. Best regards,

10/10 Fremragende

Ruvan

Overnattede 1 nat i august 2021

8/10 Udmærket

Natasha

Overnattede 1 nat i juli 2021

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is well placed with in the village so that you can walk to venues. Our room was very large and spacious which was lovely.
Overnattede 2 nætter i juli 2021
Svar fra Tanti den 15. aug. 2021
Dear Guest, Thank you very much for your feedback. Best regards, Tanti

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great room size. Very comfortable bed. Excellent location in the centre of town.
Overnattede 1 nat i juni 2021
Svar fra Tanti den 15. aug. 2021
Dear Guest, Thank you very much for your feedback. Best regards, Tanti

10/10 Fremragende

Philip

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2021
Svar fra Tanti den 31. dec. 2021
Dear Phillip, Thank you very much for your stay with us. Look forward to welcome you again. Best regards, Tanti

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The property was in a fantastic location and given the lack of restaurants in Denham it was good to have one attached to the property. The room was spacious and the bed very comfortable. All that said, the hotel was a little run down and could do with a facelift.
Overnattede 3 nætter i maj 2021

10/10 Fremragende

Gary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2021
Svar fra Tanti den 19. maj 2021
Hi Gary, Thank you very much for your stay with us. Look forward to welcome you again Best regards, Tanti

10/10 Fremragende

rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic stay
Great place, friendly staff, close to all amenities, close to the beach. Our room had a great view of the beach. The from was very clean and spacious.
Overnattede 2 nætter i april 2021
Svar fra Tanti den 19. maj 2021
Hi Rebecca, Thank you very much for your stay with us. Look forward to welcome you again Best regards, Tanti

10/10 Fremragende

Barry

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great views, awesome location & accommodation & very friendly staff. Really enjoyed our stay & would definitely recommend.
Overnattede 2 nætter i marts 2021
Svar fra Tanti den 19. maj 2021
Hi Barry, Thank you very much for your stay with us. Look forward to welcome you again Best regards, Tanti

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale
Fabulous location right on the front and adjacent to the hotel.
Overnattede 1 nat i marts 2021

8/10 Udmærket

Dominik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2021

10/10 Fremragende

Steve

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel, spacious room & close to everything
We were surprised how big the rooms are and were happy with it. The location is very good and its across the road from the beach. Local stores, bottle-o's and lunch/dinner options were nearby. Noise wasn't an issue and staff were friendly. The meals at the pub were fantastic but expect to pay a lot in this country town. The room rates was reasonable. Highly recommended.
Overnattede 4 nætter i januar 2021

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
old building, ray less, smelly, pricey, disappointing experience.
Overnattede 2 nætter i januar 2021

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring
Nice place, bed comfortable. No wifi working for 4 days
Overnattede 5 nætter i januar 2021

6/10 Okay

Jose

Rejste med familie
Vacation Perth-Exmouth
On average, it was good.
Overnattede 1 nat i januar 2021

8/10 Udmærket

Carol

Overnattede 1 nat i december 2020

8/10 Udmærket

Verificeret rejsende

Overnattede 3 nætter i november 2020
Svar fra Tanti den 10. nov. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Christina, Perth

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Need to renovation the building and make a bar coffee resturant more bigger and more foods style to choice.
Overnattede 1 nat i oktober 2020
Svar fra Tanti den 27. okt. 2020
Dear Christina, Thank you very much for your constructive feedback, We will address this to our management. Best regards, Tanti Ramayana