Dallas Strand

AC wasn’t working the staff was not helpful Manager has one of the worst customer service they gave us fans to spend the night and won’t refund us the money we have pictures of fans in our room when AC wasn’t working I talked to expedia people and provided them pictures but they don’t care about the customers who pay money to book hotels and flights but at the end expedia is on the hotels side they’re policy is that no matter what customer says hotel managers are rite and the customers are wrong but overall this hotel is crap and don’t book your room at this hotel

Heating system was not working it was really cold in the room they could not fix it. They just say they call the technician but he never come i asked reception for give extra blanket they say room service will come with it i wait long after i call reception got same answer room service will come with it i wait 1 hour more nothing happen it took them 24 hours to give me extra blanket