When we checked in, we discovered that valet parking was mandated and that was an extra 35 per day charge on top of some other tax charge, which added another 100.00 onto out total charge. Then , one of the two elevators were broken, so waiting on elevator was another mishap. One of tge guests staying there told us the Fire Department shut the one elevator down after tge party on tge roof got out of hand, and exceeded the person limitation...so when they couldnt open the elevator door to address this issues...they decided to shut it down. Thirdly, they tell you bugfet breakfast when it is actually run of the mill stale danishes, cold eggs and waffles. The coffee ran out out and noone was there to help guests. Then you get to your room, there are hardly any amenities ... it is bare bones lacking much to say. After all that, we went to check out and the only working elevator was now not working. We were in Dallas for my husband illness, so trying to climb 4 sets of stairs was incredibly difficult, and never mind trying to haul luggage down 4 flights. We asked for help and they sent one person. Unlievably horrible hotel, and we wont be staying ever again. No customer service and very unsafe facility.