Udendørsområde

Anmeldelser af NYLO Dallas Plano Hotel, Tapestry Collection by Hilton

3.5 out of 5

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 549 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 218 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 115 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 59 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 61 af i alt 1002 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Joulia

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The blanket was lumpy, the first room had smell, toilet stopped working, i fixed it myself. TV guide is set on December 31st, so you dont know current programming, air-conditioning is old and rumble every time it went on
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Sara

Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always clean and the staff is always great
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 27. maj 2024
Sara, thank you for your wonderful feedback! The team at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, is delighted to hear that cleanliness and excellent service consistently met your expectations. We're looking forward to welcoming you back.

10/10 Fremragende

WILLIE

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel, friendly staff and centrally located
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Willie, thank you for your kind words. The team at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, is delighted to know you appreciated our central location and friendly colleagues. We look forward to welcoming you back soon!

8/10 Udmærket

William

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very clean and welcoming hotel. loved the pool. short walking distance to a few restaurants
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 20. maj 2024
William,Thank you for sharing your positive experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It’s fantastic to hear that you appreciated the cleanliness and welcoming atmosphere. We're glad you enjoyed the pool and the convenient location near restaurants. We look forward to welcoming you back soon!

10/10 Fremragende

TLisa

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property was nice and was conveniently located by several eating options. There is a bodega on property with drinks, snacks, etc. However, they are a bit pricey. Check in and out were quick and easy. For the most part the staff was friendly and welcoming. We asked for a refrigerator that we didn’t receive. However, when my husband brought it to their attention, the front desk clerk offered to have it sent up right away. Overall, I enjoyed the stay and would stay at the NYLO again.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 12. maj 2024
TLisa, it's great to hear you enjoyed your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, and appreciated our convenient location. We're also pleased you found our check-in/out process swift and our team members welcoming. We're sorry for the delay in sending up your refrigerator and appreciate your understanding. It's wonderful to hear you'd choose us again, and we look forward to your return.

10/10 Fremragende

Jarad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 11. maj 2024
Jarad, it's great to see that you had a wonderful experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We are elated that our hotel met your expectations and we truly appreciate your top rating. Your feedback means a lot in our continued effort to provide an amazing stay for every guest. Our team looks forward to welcoming you back in the future!

6/10 Okay

Terrell, Hillside

Rejste i en gruppe
Synes ikke om: Service og personale
I had a problem with my safe that could not be resolved but it took them 2 days to figure that out. The front desk person "Jon" said that I was "Jocking " him about the issue to his coworker on the phone as he asked him to come and check it out. No one on property in the evening that can assist with a tv remote. SMH
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 7. maj 2024
Terrell, we're disappointed to hear about the issues you experienced with the safe and communicating with our team members. We strive to resolve any guest inconvenience as promptly as possible. The miscommunication regarding your concerns is certainly not a reflection of our usual standard. Additionally, assistance should be readily available, regardless of the time. Your feedback is greatly appreciated, as it guides our improvements. We hope to have an opportunity to host you again and provide a more satisfying stay.

10/10 Fremragende

Rebecca, Trophy Club

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice and affordable.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 24. apr. 2024
Rebecca, thank you for your positive review. NYLO Dallas Plano Hotel is pleased to hear that you found our hotel to be both pleasant and cost-friendly. We appreciate your feedback and hope to welcome you back soon.

8/10 Udmærket

Jennifer

Thank you for your service
Overnattede 1 nat i april 2024
Svar fra Customer Service den 19. apr. 2024
Jennifer, it's wonderful to hear your appreciation. At NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, we strive to provide exceptional service for our guests. We look forward to welcoming you back in the future.

10/10 Fremragende

Sergio

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was nice
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 19. apr. 2024
Sergio, it's wonderful to know you enjoyed your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We appreciate your brief yet positive feedback and hope to welcome you back in the future.

6/10 Okay

Madison

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The only downside was that our ac didn’t work when we got to the room. They fixed it quickly, but it didn’t get very cool at all. Everything else was good.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 16. apr. 2024
Madison, it's good to hear that your situation with the room temperature was attended to promptly. Nevertheless, we regret that you didn't find the room quite as cool as you desired. On a brighter note, we're pleased that the rest of your stay was satisfactory. Thank you for your feedback, These inputs help us in our continuous efforts to enhance our guests' experience. We hope to create a more comfortable stay for you next time.

8/10 Udmærket

Emmery

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Such a nice hotel. Kinda expensive due to the “eclipse” but definitely worth it . Will come back for the right price
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 12. apr. 2024
Emmery, it's wonderful to know that NYLO Dallas Plano Hotel, Tapestry Collection by Hilton made a positive impression on you. We appreciate your recognition of our value despite unique market conditions. Always looking forward to providing you another memorable stay, preferably at a rate that fits your expectations.

10/10 Fremragende

Carlos A

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a nice experience. The hotel is clean and the staff is nice. The property is close to good restaursnts.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 9. apr. 2024
Carlos, thank you for your splendid review! We're thrilled to hear that your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton was enjoyable. It's wonderful that you found our hotel to be tidy, and our team members to be pleasant. We're also glad to note that our location near great dining options added to your experience. We look forward to welcoming you back on your next visit to the area!

10/10 Fremragende

Costas

Overnattede 1 nat i april 2024
Svar fra Customer Service den 28. apr. 2024
Thank you for sharing, Costas!At NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Udmærket

Kaegan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The size of the room was perfect and the staff was so nice and very helpful. The only thing I didn’t like was that there was no mini fridge.
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 31. mar. 2024
Kaegan, thank you for sharing your experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We're glad to hear that the room's dimensions met your needs and our team members were welcoming. We've noted your feedback about the absence of a mini fridge - it's key input for improving guest experiences. We hope to welcome you back soon!

10/10 Fremragende

Elaina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love everything about this place! Plano is a great alternative if you're wanting the "Dallas" scene without the traffic. Great beds, very quiet rooms. Great staff as well! We can't wait for our next visit!
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 25. mar. 2024
Elaina, thank you for your glowing feedback about NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It's delightful to hear that you enjoyed the tranquility of our rooms and comfortable beds. We appreciate your compliments about our team members too. We're eager to welcome you back for another exceptional experience on your next visit!

2/10 Forfærdeligt

Jose

Overnattede 1 nat i marts 2024
Svar fra Customer Service den 15. apr. 2024
Thank you for sharing your feedback, Jose.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

4/10 Dårligt

Gerson J.

Rejste i en gruppe
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
No fue lo que esperaba ; muy alto el costo por la propiedad
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 25. mar. 2024
Gerson J., lamentamos saber que su estadía no cumplió con sus expectativas. El valor que nos esforzamos por brindar es una prioridad para nosotros y parece que no acertamos durante su visita. Esperamos tener la oportunidad en el futuro de brindarle el excelente servicio y valor por el que somos conocidos.

10/10 Fremragende

Nestor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 25. mar. 2024
Nestor, it's fantastic to hear you had an excellent stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. Your high rating speaks volumes and we couldn't be more grateful. We hope you'll visit us again soon. Safe travels until then!

10/10 Fremragende

patrice

Overnattede 1 nat i marts 2024
Svar fra Customer Service den 5. apr. 2024
Patrice, thank you for your outstanding review for NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We're thrilled you had a wonderful experience and hope to see you back again soon. Safe travels!

2/10 Forfærdeligt

Jennifer

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
When checking in, our front desk staff was clearly on drugs. The shower in our room wouldn’t drain and would overflow on the floor and since the floor is concrete it just spilled into the room. Theres no mini fridge for your drinks or snacks. Bed was uncomfortable. There was hair in the sink upon arrival as well. Won’t be staying at this hotel again.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 1. mar. 2024
Jennifer, we're genuinely upset to hear about the difficulties you encountered during your stay, especially the issues related to the check-in process, room maintenance, and consideration for comfort. We always aim to provide top-tier service and it's clear that we did not meet your expectations in this case. We've noted your particular concerns for review and potential improvement. Thank you for bringing these details to our attention and we hope for an opportunity to provide a much better experience in the future.

10/10 Fremragende

Linda

Synes godt om: Overnatningsstedets tilstand og faciliteter
Close to shopping
Overnattede 4 nætter i februar 2024
Svar fra Customer Service den 2. mar. 2024
Linda, thank you for your wonderful review. We're thrilled that the NYLO Dallas Plano Hotel's proximity to shopping areas worked well for you. Should you find yourself in Dallas again, we'd be happy to welcome you back for another convenient stay.

10/10 Fremragende

Jejuan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 26. feb. 2024
Thank you for the perfect rating, Jejuan!We are very pleased to hear that you had a wonderful stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Fremragende

Jackie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very comfortable, nice, and clean. Jon Henry was quick and friendly very buttoned up. Very nice front desk staff.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 25. feb. 2024
Jackie, it warms our hearts to hear your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton was comfortable, pristine, and welcoming. It's wonderful to hear that Jon Henry and our front desk team demonstrated speed and friendliness. We appreciate you choosing to stay with us and hope to welcome you back soon for another elevated experience!

4/10 Dårligt

YAN

Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 24. feb. 2024
YAN, we noticed that your stay at our hotel, didn't quite meet your expectations and we appreciate you letting us know through your rating. We continually strive to improve our guests' experience and your feedback is valuable. We hope to welcome you back to NYLO Dallas Plano Hotel, Tapestry Collection by Hilton so we can have the chance to provide you with a more enjoyable visit.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 19. feb. 2024
Thank you for this lovely rating!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We'd like to share an even better experience with you soon.

10/10 Fremragende

Charles

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Location
Convenient location for our date night.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 16. feb. 2024
Charles, it's terrific to hear that the NYLO Dallas Plano Hotel, Tapestry Collection by Hilton served as a perfect spot for your date night. Thanks for highlighting our strategic location. We're looking forward to welcoming you back on your next outing.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful Hotel
Stay was wonderful. Love the Hotel aesthetic.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 14. feb. 2024
We're thrilled to hear you enjoyed your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It's wonderful that you appreciate our hotel's unique aesthetics. We can't wait to welcome you back for another great experience.

10/10 Fremragende

Sarah

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 13. feb. 2024
Sarah, it's wonderful to hear that you had a delightful stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. Your high rating truly brightens our day. We appreciate your generous feedback and look forward to welcoming you back for another exceptional experience soon!

8/10 Udmærket

Priscila

Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 20. mar. 2024
Priscila, it's delightful to hear that you had a generally positive experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We value your rating and hope to provide an even better stay next time, turning that 4-star into a 5-star experience. We're looking forward to welcoming you back.

10/10 Fremragende

Arseny

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 7. feb. 2024
Arseny, thank you for your splendid rating of NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It's always rewarding to hear from satisfied guests. Our team can't wait to provide another excellent experience during your next visit!

10/10 Fremragende

Micah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 5. feb. 2024
Micah, it's great to see that you had a wonderful experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton and we truly appreciate your high rating. We're delighted that you chose us for your stay and we look forward to welcoming you back in the near future. Safe journeys!

10/10 Fremragende

Estefani

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel very impressed
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 5. feb. 2024
Estefani, we are thrilled you enjoyed your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton and found it to be excellent. Your positive feedback is deeply appreciated. We look forward to welcoming you back for another impressive stay.

10/10 Fremragende

Brent

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fast and easy
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 4. feb. 2024
Brent, it's wonderful to hear that your experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton met your expectations for efficiency. We appreciate these kind words and look forward to welcoming you back in the future.

10/10 Fremragende

Kelly

Overnattede 1 nat i januar 2024
Svar fra Customer Service den 29. jan. 2024
Kelly, thank you for your high rating of NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We're thrilled your stay left a strong, positive impression! We look forward to welcoming you back on your next trip. Safe travels!

10/10 Fremragende

Brittany, Farmers Branch

Overnattede 1 nat i januar 2024
Svar fra Customer Service den 21. mar. 2024
Brittany, it's wonderful to know you had an excellent experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We hope to welcome you back in the near future for another wonderful stay.

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Modern and unique property.
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 23. jan. 2024
Richard, thank you for sharing your impressions. We're thrilled that you found the NYLO Dallas Plano Hotel, Tapestry Collection by Hilton to be a distinctive and contemporary experience. We can't wait to welcome you back for another visit.

6/10 Okay

Matt

Needs better Mattresses
Friendly staff, the beds are not comfortable at all. If you like to sleep on a slab of concrete then you’ll enjoy it.
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 15. jan. 2024
Matt, thank you for noting our friendly team members at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It's disheartening to hear your sleep was not as comfortable as expected. We assure you the comfort of our guests is a priority, hence, we value this feedback regarding the bed comfort. We look forward to the potential opportunity to serve you again and provide a better experience.

10/10 Fremragende

Cory

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 15. jan. 2024
Cory, thank you for your superb rating on Hotels.com. We're thrilled to learn that your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton met your expectations. Our team is looking forward to having the pleasure of serving you again in the future. Safe travels!

8/10 Udmærket

Michael

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i januar 2024
Svar fra Customer Service den 15. jan. 2024
We appreciate you sharing this positive rating, Michael!The comfort of our guests is important to us so we can't wait to see you back again at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We want to share an even more enjoyable experience with you next time.

10/10 Fremragende

Carl

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 14. jan. 2024
Thanks for sharing this perfect rating, Carl!We're thrilled to hear you enjoyed your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Fremragende

Dan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 13. jan. 2024
Dan, it's wonderful to hear that you had a quality experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton! We sincerely appreciate your perfect rating and look forward to your next visit.

6/10 Okay

Gabriella

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Customer Service den 13. jan. 2024
We appreciate the feedback, Gabriella.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Fremragende

Jeffrey

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2024
Svar fra Customer Service den 9. jan. 2024
Jeffrey, it's great to see your perfect rating for the NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It seems like you had a wonderful experience. We are looking forward to welcoming you back in the future.

10/10 Fremragende

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tired of the eco-friendly rant and chant. Hotel was great.
Overnattede 1 nat i december 2023
Svar fra Customer Service den 31. dec. 2023
James, it is wonderful to know that your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton met your expectations. Being eco-friendly is part of our commitment to a sustainable future, and we're glad that aside from this, you found the hotel to be great. We appreciate your feedback and look forward to serving you again soon.

10/10 Fremragende

moises

Synes godt om: Faciliteter
Overnattede 2 nætter i december 2023
Svar fra Customer Service den 29. dec. 2023
Moises, thank you for your five-star rating! NYLO Dallas Plano Hotel, Tapestry Collection by Hilton is thrilled to know you had a lovely stay. We can't wait to welcome you back for another commendable experience!

4/10 Dårligt

Dana

Synes godt om: Rengøring
Synes ikke om: Service og personale
VERY UNHAPPY
The room was very clean however the air DID NOT work. I called the front desk and told them the air would not come on. I was told there were no other rooms to move to and they would send someone if they could find them. I then called sometime later and asked if they had a fan that we could use. The front desk called back and informed us that they did not have a fan and could not find someone to look at the air. It was very late at this point and we suffered through it. We left very early in the morning instead of going down stairs to enjoy breakfast. Honestly I would have asked for a refund but what’s the point. No one checked back in or offered a solution. I will not stay there again!
Overnattede 1 nat i december 2023
Svar fra Customer Service den 19. dec. 2023
Dana, we appreciate your feedback and take your concerns seriously. It's unfortunate to hear about the air conditioning issue in your room and the inconvenience it caused. Our main goal is to make our guests' stays as comfortable as possible. In this case, it seems we fell short. The situation mentioned is not reflective of our typical service level, as quickly resolving reported issues is our standard procedure. Also, our team members' top priority is to actively communicate with guests regarding their queries. We are sorry if this was not your experience. We do hope you'll give us a second chance to prove our commitment to superior service and accommodations.

8/10 Udmærket

Duanita

Overnattede 4 nætter i december 2023
Svar fra Customer Service den 18. dec. 2023
Duanita, thank you for taking the time to leave a rating for NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It's pleasing to know you had a rewarding stay. We hope to see you again soon for another enjoyable experience.

8/10 Udmærket

Annie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Customer Service den 15. dec. 2023
Annie, thank you for choosing NYLO Dallas Plano Hotel, Tapestry Collection by Hilton for your stay. We're delighted to know that your experience met most of your expectations and we eagerly anticipate your return!

6/10 Okay

Sharon

Overnattede 1 nat i december 2023
Svar fra Customer Service den 16. dec. 2023
Thank you for taking the time to share your feedback, Sharon.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.