Dear Casey, Thank you for taking the time to review our hotel. I’m sorry for the drainage and lighting issues you experienced; please forgive us. Your feedback is welcomed as it allows us to monitor and improve the guest experience. We appreciate you staying with us and hope to see you again. Sincerely, Jeffrey Chen, GM

Dear Chad, We are delighted to receive your feedback! We are thrilled to hear that you enjoyed your stay. Please consider visiting us again on your next trip to the area. Best, Jeffrey Chen, GM

Thank you for staying with us. We appreciate your feedback!!

Thank you for staying with us. We appreciate your feedback!!

Thank you for staying with us. We appreciate your feedback!!

Thank you for staying with us. We appreciate your feedback!!

Dear Carrie, We're dedicated to ensuring your happiness. We apologize for any missteps during your visit and value your input to enhance future experiences. Sincerely, Jeffrey Chen, GM

Dear Tracy, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Jeffrey Chen, GM

Dear Honey, What a great review! We always appreciate it when guests take a moment to let us know that they loved their time at our Embassy Suites. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Jeffrey Chen, GM

Dear Kofi Seth, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Jeffrey Chen, GM

Dear Lorie, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours which allow us to serve our guests better. We hope to host you again. Best, Jeffrey Chen, GM

Dear Tonya, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Jeffrey Chen, GM

Thank you for staying with us. We appreciate your feedback!!

Dear TRACY, What an excellent rating! I am thrilled to see that we impressed you, and I hope that we will be your first choice for lodging when visiting our great city from now on. Thank you for your business, and please come again. Best, Jeffrey Chen, GM

Dear Alisha, We are thrilled to hear that we have earned your trust and loyalty. We truly value your business and can't wait to have the pleasure of welcoming you back again. Best, Jeffrey Chen, GM

Dear Gavin, Thank you for choosing to stay with us. We appreciate you taking the time to review our hotel and we look forward to providing you with an even better experience next time you're in the area. Sincerely, Jeffrey Chen, GM

Dear Kendall, Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant, and we appreciate you choosing us. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Jeffrey Chen, GM

Dear Tim, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Jeffrey Chen, GM

Dear Hector, It is wonderful to hear that our breakfast service was the highlight of your visit. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Jeffrey Chen, GM

Dear Cory, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad our staff and accommodations, as well as our breakfast, continue to exceed your expectations. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Jeffrey Chen, GM

Dear Teresa, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Jeffrey Chen, GM

Thank you for staying with us. We appreciate your feedback!!

Thank you for staying with us. We appreciate your feedback!!

Thank you for staying with us. We appreciate your feedback!!

Thank you for staying with us. We appreciate your feedback!!

Dear Eric, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Jeffrey Chen, GM

Dear William, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Jeffrey Chen, GM

Dear Don, Thank you for providing your feedback on your recent stay. We recognize that there were areas where we could improve, but we are happy to hear that you had a positive experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon. Best, Jeffrey Chen, GM

Dear Magdalena, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for the noise pollution you experienced. We hope this will become the first of many visits. Best, Jeffrey Chen, GM

Dear Gary, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Jeffrey Chen, GM

Thank you for staying with us. We appreciate your feedback!!

Thank you for being our guest and for taking the time to review our hotel. I sincerely apologize if your recent visit fell short of exceptional. We look forward to the opportunity of hosting you again with the expectation that your next stay will reflect the comfortable experience we are known for providing.

Dear Robert, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Jeffrey Chen, GM

We apologize for the inconvenience that we caused you. Kathleen our Front Office Manager has attempted to reach out to you to make this right for you.

Dear Takisha, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Jeffrey Chen, GM

Dear Catherine E, I am extremely grateful to you for taking the time to write and share your review. At Embassy Suites, we take immense pride in our brand name and strive to exceed our guests' expectations. Your loyalty is highly appreciated and we look forward to welcoming you back soon. Best, Jeffrey Chen, GM

Dear Adrianna, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Jeffrey Chen, GM

Dear Ahmed, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Sincerely, Jeffrey Chen, GM

Dear Eryka, Thank you for your time in sharing your kind review, and please visit us again. Best, Jeffrey Chen, GM

Dear Vincent, Our goal is to offer a bright, fresh, and comfortable hotel, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We would love another opportunity to show you your comfort is our top priority. Sincerely, Jeffrey Chen GM

Dear Kimberly, We appreciate you sharing your experience with us and are sincerely sorry that you encountered climate control issues. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is appreciated as it encourages change for future stays; we hope to welcome you again for an improved experience. Sincerely, Jeffrey Chen GM

Thank you for staying with us. We appreciate your feedback!!

Dear Nicholas Francis, Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying service and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Jeffrey Chen, GM

Dear DeVaughn, Thank you for taking the time to write such a thoughtful review of your recent stay with us. Your feedback allows us to continue to improve our service and provide the best experience possible for our guests. We are grateful for your business and hope to have the pleasure of welcoming you back to our hotel in the future. Best, Jeffrey Chen, GM

Dear Italy, Thank you for taking the time to share your experience with us. I am delighted that our spacious and comfortable accommodations made for a great stay! It was a pleasure to host you; we hope to welcome you again soon. Best, Jeffrey Chen GM

Dear Annika, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Jeffrey Chen, GM

Dear Tom, We strive to meet our guests’ expectations, and I'm sorry for any inconvenience caused by the temporary loss of power. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Jeffrey Chen GM

Dear latausha, Our happy hour has impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience, and we are thrilled we exceeded your expectations. We appreciate you staying at our hotel. Please come see us again soon! Best, Jeffrey Chen GM

Dear babar, Thank you for your review. Please accept my sincere apologies for the level of service that you received. I have addressed your observations with our staff, and hope that you will join us again and experience an improved level of customer service. Sincerely, Jeffrey Chen GM

Dear cheung, We are thrilled to hear that you enjoyed your stay and appreciate you taking the time to leave a review. We hope to have the pleasure of welcoming you back soon. Best, Jeffrey Chen GM