Hoteller nær Cunziria

"We would like to formally express our dissatisfaction with our recent stay at your hotel. Unfortunately, several issues prevented us from having the experience we expected from a 4-star establishment. Klaus Room: • The sheets were damp, and hot water heatet was not working upon arrival. Bo Room • The toilet door could not be closed; although the reception eventually fixed this, it should not have been an issue in the first place. • The showerhead was not functioning correctly, and the shower cabin was of very poor standard. • Our room was missing a luggage rack, which made the stay less comfortable. Restaurant (Dinner): • Extremely loud music made it impossible to have a proper conversation. • Despite having booked a table in advance, the staff were not prepared for our arrival. The restaurant was nearly empty, yet we were only given two menus for four people and had to ask for more. • The candle on our table was not lit. • The waiters appeared inattentive and unprofessional, with some walking around with their hands in their pockets. • We had purchased two bottles of wine, but when one of our guests ordered an additional glass of wine, it took 15 minutes to be served. • Overall, the level of service in the restaurant was extremely poor and far below the standard expected of a 4-star hotel. Breakfast: On a positive note, the breakfast service was excellent, and the lady attending the breakfast area was very kind and professional. Summary: Unfortunately disappointing"

"Beautiful hotel and surroundings, but the staff is incompetent. They are nice and not rude, they are just plain incompetent. Almost every order at restaurants or bars gets messed up."

"Hotel is a very charming old baroque palace. Pictures don't do the rooms justice. Very nice room (almost an apartment). Breakfast is in the beautiful garden and was very good. Staff is super friendly and helpful. They even did a tour of the palace which used to be museum run by the same family that owns the hotel. Location is very central in short walking distance from sightseeing, food and drinks. "