Hoteller nær Cuba Island

"From the immaculate grounds, to the unreal US history from the Warner family, this destination is a true gem. Phil and Laura; the inn keepers hosted our amazing stay and provided information on the rich history of the site. Austin’s is a wonderful high quality dining establishment on premises with outstanding cuisine, quiet atmosphere, and wonderful wine recommendations by Christian; a top-notch waiter and sommelier. The original house was remodeled to provide outstanding comfort and...

"The property was dirty… under the bed had trash, the blinds were coated in dirt, the bathroom definitely needs upgraded as well. The shower dripped the entire time."

"John was great! Definitely a pleasure to meet him. He helped me get settled while being overwhelmed due to the death of my father approaching. It’s nice to meet people that really care!"

"Excellent experience from check in to check out. Room was clean. Staff was friendly and helpful."

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"Never again! I arrived to a trash strewn parking lot. Sitting area adjacent to filthy front door was disgusting. Dirt. Trash and cigarette butts on the ground. Worn, dirty mat at entrance. Long check-in process. Stained, dirty carpets in corridors, elevator and room. Room door propped open with heavy desk. No towels or washcloths. Interior parts of fridge displaced or missing. FILTH on surface beside fridge. Hair in fridge. No lid or plastic bag for ice bucket. Glass tray missing from...

"No morning coffee"

"Hotel is due for a renovation"

"We stopped here on the last night of a cross country drive. The lobby was neat and clean. The staff at the front desk was friendly and helpful, informing us on the in house offerings for dinner and drinks as well as other nearby options. The dinner was just ok, but saved us a trip out to find something. The bartender and restaurant staff were also nice and courteous. Our room was neat and clean. At breakfast, there were a variety of breakfast staples to select from and we had no complaints. We...

"Staff, as always try their best. Unfortunately this property needs a lot of maintenance and it is long overdue for some new towels, sheets, comforters and some renovations. Understanding this is the Key West Inn and we were not expecting 5-star service or facilities, dingy towels/sheets take you back a little bit. Additionally, they advertise that breakfast is included, we did not get breakfast, we rang the bell several times and no one answered, when they finally answered, breakfast was not...

"Everything except for the staff and bed is horrible. I stepped on a bug in the middle of the night when I used the bathroom. I guess that's what we get for what we pay for."

"They screwed up my bill and charged my debit card 464 dollars"

"The conditions were extremely bothering the walls from the bed to the bathroom. Looks like no one clean or wipe the wall down since the business.Open blood on the walls and feces"

"We got there at 1 am and there was no one at the front desk, so I had to walk to hotel next door to get assistance. There was stuff floating in the toilet. Mold on the ceiling in the shower. The shower curtain rack was about to fall and curtain wouldn’t stay. Hair stuck to the walls of the tub so it doesn’t appear the bathroom was properly cleaned. The bed was nice and comfy and AC worked. We only slept there and left early the next morning."

"Our room wasn’t offered clean towels for two days. Our bed wasn’t made timely during day hours while we were out. Some receptionists weren’t very friendly: just overall experience wasn’t the best. We’ve stayed here every year for the past 3. This was the worst yet experience."

"My room was clean.quite and the beds was comfortable will be back in August for sons graduation"

"Clean rooms. Good breakfast."

"Stayed here 1 night in early July 2026. I was concerned about reviews mentioning unclean rooms. Thankfully we did not have that experience. We stayed in a 2Q suite and the kitchen, beds, bathroom and living room were all clean. Breakfast was a good variety of food. We had scrambled eggs, waffles, muffins, and make your own breakfast tacos Know that the images of an indoor pool on their website are fakes, even though they are labeled as coming from guests. The pool is outside and small. In room...