At 12:38 a.m. I sat up to go to the bathroom, and before I could put my feet on the floor, the side of the mattress caved in with me and I sat flat on the floor, hurting my back and hitting my arm and head on the sharp corner of the bedside table. The next morning, I limped down to the office and told them about my injuries. The desk clerk took a report and told me I would be hearing from those in authority by phone or email. I was leaving on a cruise, so intermittently, I checked for both calls and emails--crickets. When I returned on Friday, I called them to find out why I had not heard from them and asked for a call. Nothing. Saturday, I made a complaint online to the Better Business Bureau. Sunday, I got a call from the female manager who was extremely rude, hostile, and cold. She said she had it on her calendar to call me on Monday. She then asked what I "wanted from them". I said I wanted them to acknowledge that I had filed a report of an injury on their property, and for them to act like they cared in the least for that fact.
I do want to add, that while I was in the lobby getting breakfast after I reported my injury, another guest came in and he told the desk clerk that the beds were "worn out".
The manager had told me that she had checked out the bed I was sleeping in and that it was not broken. The thought came to me of how did she know which bed I slept in, as there were two beds in the room.
I will NEVER stay at this place again. Not recommended
