Crawley – Independent i Crawley, England

"We stayed at the Maldron Hotel in July 2025 for three nights and, unfortunately, feel compelled to leave this review due to several issues that affected our stay. Check-in Experience and Parking Confusion. From the outset, the check-in process was problematic. We asked the receptionist several times for help with parking, but he was unsure which parking garage the hotel had an agreement with and had to call around to find a promotion code. He appeared generally confused, which led to us parking in the wrong garage and incurring a charge of £86 for three days — an unnecessary expense that could have been avoided with proper guidance. We were assigned a family room for two adults and two children, but it was clearly too small to accommodate four beds. There was virtually no floor space, and we found ourselves crawling over luggage and beds to move around. While we do not expect spacious accommodations for four people in a single room, it would have been helpful to know in advance that space would be this restricted. In addition, the room was not properly prepared for four guests — only three sets of towels were provided. We had to go to reception to request the missing set, which took several hours and follow-ups before it was finally delivered. One of the most disappointing aspects of our stay was the condition of the room. It was clearly not properly cleaned — we’ve attached photos that speak for themselves."

"Lækre faciliteter, rent og pænt. Fin beliggenhed ift. lufthavnen. Skuffende kvalitet på maden "

"Skulle kun bruge det til at sove. Det fungerer Du får hvad du betaler for. "

"Very good service-nice people."

"følte ikke det er sofitel standard :("