Hoteller nær Cranberry Mall

"Our room appeared clean until I went into bathroom and found hair on the vanity, so I cleaned it myself. As I was getting into the shower I grabbed the floormat and it was soaked and again had hair on it. I had called the desk for extra pillows and when she came I had showed her the bathroom and bathmat she offered to bring me a new and that was all! No care if our room was actually cleaned! Will not recommend!"

"The staff was very friendly and helpful. We chose this property because it was the only traditional hotel within walking distance of an event we were attending (Franklin Blues and BBQ Festival) so the rates were probably higher than normal. Our biggest complaint was the free hot breakfast. All 3 mornings were the same. Tasteless sausage patties and scrambled eggs. A handful of high carb offerings. Weak coffee and rock hard butter. The problem with Franklin is there are no restaurants "downtown"...

"A poor excuse for a hotel. The shower and the bathroom sink didn’t work well, the shower curtain was filthy, and the bath towel was the size of a hand towel. There was only one available outlet in the room, and one of the inputs was too loose to hold a plug. The sliding glass door was very hard to open and almost impossible to lock, and the curtain barely reached across the window/door. The staff was practically nonexistent. There were not enough towels, no coffee maker, and the “breakfast”...

"The young woman that was working at the front desk the night we checked in was excellent. Friendly and good at her job. We got to our room and there weren't any pillows on the bed. I went back to the office and this same woman apologized and got us some pillows. The room wasn't dirty but there were some spots that could have been cleaned better. The bathroom fan was not working very well. Lastly, the shower water was nice and hot, but the pressure wasn't very good. For the price, I expected a...