Hoteller nær Cragside Country Park

"Need more improvement"

"Look, don't get me wrong, it's not terrible by any means. It's just that for a hotel that's trying to play at this level, it struggles with some of the basics. If you're having a short stay there's no housekeeping by default, (which they don't tell you when you arrive) but there's only a small (non-heated) towel rail, so you're going to have soggy towels on day 2. Yes, there was a (small) sign in reception saying this, but it's the kind of thing it would be good for the receptionist to...

"Bridges B&B run by a lovely couple in a lovely house renting a lovely room had a lovely take away pizza delivered to the lovely local pub then back to my lovely room where I slept soundly in a lovely bed then a lovely shower and in the morning a lovely breakfast it was all just... lovely "

"Such a wonderful place to stay from the location, the staff and the room. We loved it all!"

"Das Hotel hat eine tolle Lage, genau neben Alnwick Castle. Im Zimmer lagen Bücher mit der Geschichte des Schlosses, die man lesen konnte und sehr interessant waren. Das Frühstück war gut und reichhaltig."

"Lovely stay, room immaculate, staff friendly and attentive on arrival (thank you Susan!) Bar/pub welcoming, nice friendly atmosphere. Could not fault food, was tasty, fresh and good portion sizes. Breakfast was served in lovely communal area where we could help ourselves to drinks. Overall great overnight stay. Thank you ☺️ "

"Suggest Hotels.com stop cooperation w the Schrooner Hotel! The rate was outrageously high compared to the very, very low standards in cleaning and service and general poor state of the hotel. No signs on room numbers, had to insist on being shown the way to our rooms. Doors were difficult to open/close. Bed linen and bathrooms were clean but everything else was literally dusty and greasy. No toilet paper in one of the rooms, no extra in the other room, no staff available, had to walk about the...

"Lovely setting with very friendly and helpful staff."

"I find stairs very difficult and we were on the third floor. NOT much fun. as most of the other visitors were as old is not older than me I guess i was not the only one. They were unable to offer a change of room as they said they were full. However we never saw another soul on the corridor we were in and linen outside the door of two rooms remained there for the whole of our stay, we don't think we had any neighbours! It can't be easy in a listed building that cannot have lifts. the walk...

"Liker Plusrommene på Premier inns. Hotellet er i et industriområde, så ikke mye å se rundt hotellet, men hyggelig personale og rolig og komfortabelt."

"The staff were lovely and helpful but we had booked there as there was food available. However when we got there we were told food only on Sundays. "

"I rarely leave negative reviews for independent B&Bs, but this stay was extremely disappointing. The room I was allocated was not the room type I had booked. It was advertised as a double room but was actually two single beds pushed together, leaving an uncomfortable gap between them. The room itself had several maintenance issues. There was a bad smell coming from the drain, the TV lost signal for most of our stay, the blind was broken and permanently stuck open, and the ground-floor window...

"Hyggeligt værelse ovenpå en pub. Personale utroligt hjælpsomme og rare. God mad i pubben. Morgenmad købes hos en hyggelig bager/cafe skråt overfor. "