What an end to a 6 week pilgrimage -to Nekromanteion- I looked forward to ending the trip in some sort of style ... An expensive room does not equate to excellent service... I have never paid over £40 for a room p/n. As this was the last part of my trip I imagined paying+extra for a greater service experience+for a sea balcony as advertised@hotels.
A huge disappointment made possible by the fact that Hotels.com do not allow your number/contact details to be revealed when you call the hotel.
Something I learnt afterwards that leads to a real communication problem: *Hotel owners need to be aware that when they say they will come to collect you,that they have the courtesy and sense to take your number in advance!!!to avoid any errors along the way. Of course the client is vulnerable in the sense that they do not know where they are going and can end up with greater inconvenience than imagined. This then leads to a breakdown of trust and thwarts would could have been a positive travelling experience*
As well hotel.com did not locate the hotel correctly on the map!!therefore my taxi &I were lost for a good half an hour up the village looking for the property. Something again that the hotel management need to be made aware of.
Making the client also wait 30+ minutes when they finally do arrive, as they 'prepare the room' at 10.30pm !?when the room was available from 2pm is not good!
Hotels.com could lose them great business and trust due to these simple misguided logistics.
