"The room was clean and tidy, however when we stayed last year we had bottles of water in our room but this was not the case this time, I brought my own last year but didn't this year as I thought that bottles of water would be in our room. I also requested an extra pillow as the 2 pillows I had were flat, reception made a note of this but the pillow never arrived.
Staff were all very welcoming, helpful and pleasant.
Breakfast was lovely with a variety of breakfast choices available. the...
"We came for university open day so it was a flying visit
The hotel
And facilities were really great and varied.
We didn’t realise so many good food options were available so we ate a quick rushed dinner near Durham station . Wish we had known about the dinner choices available at the hotel . Breakfast was really good with lots of choices. It was a shame we didn’t have time to enjoy everything on offer . Only problem for me was that the mattress was very old and saggy - this meant that I woke up...
"We were warmly welcomed by staff who were friendly and helpful. Our room was immaculate with all of the amenities we could have wished for. The restaurant was excellent- again staff very attentive, friendly and had a sense of humour!
Breakfast was well worth payimg for-plenty of choice and lots of variety for those with special dietary requirements. We slept soundly as the bed was very comfy! Also really enjoyed access to the spa!Would definitely visit again!"
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