Hoteller med pool i Cleveland

"We have literally had to change rooms 5 times in one day due to various issues at the property. We are very cool and understanding guests, but something has changed with this property. We had 6-7 rooms this past weekend and 3 of the guests had similar complaints about the property uncleanliness and maintenance issues. Just for reference, our room experience: 1st room was on the 2nd floor of the main building, the safety door wouldn’t lock and cleaning supplies left in the room. 2nd room, 701...

"Property was in the middle of a renovation. Our room was finished! It was very spacious, clean and comfortable. Great location."

"We didn't even stay. The room was nasty. The front desk offered to clean it but then decided to give us another room. Looked at that room and it was smelling of mold and mildew. Went back down to the front desk and asked them to cancel. They did cancel but I wouldn't recommend it. Especially if your coming into town from out of state."

"The property stated they were undergoing renovations. There was a worn out tarp over a portion of the building. Yellow warning tape around the pool area and the doorway to pool area. Staff stated that some of the Reno stuff fell into the pool, so they closed it. The water has a brown tint to it. This was only disclosed AFTER reservation was completed. The toilet seat was coming off in room 115! I tightened it so my 7yo grandson wouldn’t fall off the toilet! There was no toilet paper roll...