Festsal

Anmeldelser af Hyatt Regency Cleveland At The Arcade

4 out of 5
Hyatt Regency Cleveland At The Arcade
420 Superior Ave E, Cleveland, OH

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 598 af i alt 1008 anmeldelser" "
Bedømmelse på 8 − Udmærket. 225 af i alt 1008 anmeldelser" "
Bedømmelse på 6 − Okay. 103 af i alt 1008 anmeldelser" "
Bedømmelse på 4 − Dårligt. 48 af i alt 1008 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 34 af i alt 1008 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,2/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Ricky Lindhardt

Overnattede 1 nat i juli 2023
Svar fra Hyatt Regency Cleveland den 31. jul. 2023
Thank you for the perfect score on your recent stay, Ricky. We look forward to welcoming you back soon.

8/10 Udmærket

Scott, Boise

Synes ikke om: Faciliteter
Beautiful historic property. Could use some additional lighting in room. Clean and convenient to restaurants and Rock and Roll Hall of Fame.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Jeffrey

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great stay
Overnattede 1 nat i maj 2024

10/10 Fremragende

Terrice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay
Overnattede 1 nat i april 2024
Svar fra Hyatt Regency Cleveland den 22. maj 2024
Thank you for the 5-star review, Terrice! We hope to welcome you back soon.

4/10 Dårligt

Joel

Rejste med familie
Synes ikke om: Service og personale, faciliteter
Nice building but way overpriced. The inside is unique being an old indoor Arcade mall but the rooms are exposed to the ground floor in an arena style setup. We got to be guests at weddings on Saturday and Sunday night whether we liked it or not. Loud and nothing special service wise. The 1890 Hyatt affiliated restaurant was ridiculously priced and service was basically non-existent except for the one gentleman doing coffee and water that was doing his best to manage the place. Look elsewhere.
Overnattede 3 nætter i maj 2024
Svar fra Hyatt Regency Cleveland den 21. maj 2024
Thank you for your feedback, Joel. We apologize for the inconvenience you experienced during your stay. We'll take your comments into account to improve our service and address the issues you mentioned.

10/10 Fremragende

myriam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Hyatt Regency Cleveland den 21. maj 2024
Thank you for the 5-star review, Myriam! We hope to welcome you back soon.

8/10 Udmærket

kelly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I didn’t get the room or view I reserved, but it was so late when I arrived I didn’t argue about it. The hotel is beautiful, and the staff was really nice
Overnattede 1 nat i maj 2024
Svar fra Hyatt Regency Cleveland den 21. maj 2024
Thank you for your feedback, Kelly. We apologize for any inconvenience regarding your room reservation. We're glad you found our hotel beautiful and our staff accommodating. We'll strive to ensure a smoother experience for your next visit.

10/10 Fremragende

shawnata

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What a beautiful place and friendly staff will be going again
Overnattede 1 nat i maj 2024
Svar fra Hyatt Regency Cleveland den 13. maj 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay and we look forward to welcoming you back soon!

8/10 Udmærket

James

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
I thought it was a great location . Nice hotel
Overnattede 1 nat i maj 2024
Svar fra Hyatt Regency Cleveland den 13. maj 2024
Thank you for your positive feedback! We're delighted to hear you enjoyed our hotel's location and amenities. We look forward to welcoming you back in the future!

6/10 Okay

Taylor

Overnattede 1 nat i maj 2024

6/10 Okay

Brandon

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Pretty expensive per night for what you get. Bed and a toilet with sandpaper toilet paper. Clean though.
Overnattede 1 nat i maj 2024
Svar fra Hyatt Regency Cleveland den 13. maj 2024
Thank you for your feedback, Brandon! We're glad to hear you found our hotel clean. We appreciate your input regarding the value for price and will take it into consideration for future improvements.

10/10 Fremragende

David

Overnattede 1 nat i januar 2024
Svar fra Hyatt Regency Cleveland den 22. maj 2024
Thank you for the 5-star review, David! We hope to welcome you back soon.

10/10 Fremragende

Erika

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i april 2024
Svar fra Hyatt Regency Cleveland den 1. maj 2024
Thank you for your 5-star review, Erika! We hope to welcome you back soon.

10/10 Fremragende

Peter

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Conveniently located fall attractions in Cleveland
Overnattede 2 nætter i april 2024
Svar fra Hyatt Regency Cleveland den 1. maj 2024
Thank you for your stellar review, Peter! We hope to welcome you back soon.

10/10 Fremragende

Vijay

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful architecture.
Overnattede 2 nætter i april 2024
Svar fra Hyatt Regency Cleveland den 29. apr. 2024
Thank you for the 5-star review! We hope to welcome you back soon!

8/10 Udmærket

Jennifer, Whittier

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Hyatt Regency Cleveland den 23. apr. 2024
Thank you for your review, Jennifer! We hope to welcome you back soon.

10/10 Fremragende

Jevon

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved the architecture and design of the hotel as well as the convience of the restaurant for late night food. Our only dislike is the volume of everyone at the end of the night. As beautiful the hotel is, that also made it difficult to escape the noise.
Overnattede 1 nat i april 2024
Svar fra Hyatt Regency Cleveland den 24. apr. 2024
Thank you for sharing your feedback with us, Jevon! We're delighted you enjoyed our hotel's architecture and restaurant convenience. We'll certainly take your comments about noise levels into consideration to ensure a more serene experience for all our guests. We appreciate your input and hope to welcome you back soon!

6/10 Okay

Nancy, Mississauga

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hyatt Regency Cleveland den 18. apr. 2024
Thank you for your review, Nancy! Based on your score, it seems we didn't meet your expectations. We hope to have another chance in the future to exceed them!

10/10 Fremragende

Frank

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Hyatt Regency Cleveland den 18. apr. 2024
Thank you for the 5-star review, Frank! We hope to welcome you back soon.

6/10 Okay

John

Overnattede 1 nat i april 2024
Svar fra Hyatt Regency Cleveland den 13. maj 2024
Thank you for your review, John! We hope to welcome you back for a better experience.

10/10 Fremragende

Gwyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Hyatt Regency Cleveland den 9. apr. 2024
Thank you for your 5-star review, Gwyn! We hope to welcome you back soon,

8/10 Udmærket

CARL

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very cool venue, only drawback was the amount of empty storefronts in the arcade and surrounding buildings
Overnattede 3 nætter i marts 2024
Svar fra Hyatt Regency Cleveland den 27. mar. 2024
Thank you for your feedback, Carl! We're glad you enjoyed our hotel. We continually work to enhance the surrounding area and appreciate your insight regarding the storefronts. We hope to welcome you back soon for another great experience.

10/10 Fremragende

lisa, Waldorf

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked the area, close to everything we wanted to do/see within walking distance. The hotel is nice with lots of food options in the building and shopping and restaurants close by. Beautiful building. Friendly staff. Like the valet parking.
Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency Cleveland den 27. mar. 2024
Thank you for your kind words, Lisa! We hope to welcome you back soon.

10/10 Fremragende

Dennis

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice location
Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency Cleveland den 27. mar. 2024
Thank you for your kind words, Dennis! We hope to welcome you back soon.

10/10 Fremragende

Raymond, Port Chester

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location and ambiance was really great.
Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency Cleveland den 27. mar. 2024
Thank you for your kind words, Raymond! We hope to welcome you back soon.

8/10 Udmærket

Allen, Wixom

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is a good location. The rooms were OK. Nothing special.
Overnattede 2 nætter i marts 2024
Svar fra Hyatt Regency Cleveland den 27. mar. 2024
Thank you for your feedback, Allen! We're glad you found our location convenient. We appreciate your comments on the rooms and will strive to enhance the experience for future visits.

10/10 Fremragende

Beth

Rejste med familie
Synes godt om: Service og personale
Quiet and historic
Overnattede 2 nætter i marts 2024
Svar fra Hyatt Regency Cleveland den 27. mar. 2024
Thank you for your review, Beth! We're delighted you appreciated the tranquil atmosphere and the rich history of our hotel. We look forward to welcoming you back in the future.

8/10 Udmærket

morgan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel is elegant. My friend and I enjoyed our stay here. Friendly staff as well.
Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency Cleveland den 27. mar. 2024
Thank you for your kind words, Morgan! We're delighted to hear that you found our hotel elegant and enjoyed your stay with us. Our team works hard to provide all our guests with a welcoming and friendly experience. We hope to have the pleasure of welcoming you back again soon!

8/10 Udmærket

Brent

Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency Cleveland den 9. apr. 2024
Thank you for your review, Brent! We see you had a 4-star experience. We hope to welcome you back soon to better exceed your expectations!

8/10 Udmærket

Shangke

Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency Cleveland den 9. apr. 2024
Thank you for your review, Shangke! We see you had a 4-star experience. We hope to welcome you back soon to better exceed your expectations!

10/10 Fremragende

chantelle

Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency Cleveland den 9. apr. 2024
Thank you for your 5-star review, Chantelle! We hope to welcome you back soon,

10/10 Fremragende

Christopher

Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency Cleveland den 9. apr. 2024
Thank you for your 5-star review, Christopher! We hope to welcome you back soon,

8/10 Udmærket

Doris

Overnattede 2 nætter i marts 2024
Svar fra Hyatt Regency Cleveland den 9. apr. 2024
Thank you for your review, Doris! We see you had a 4-star experience. We hope to welcome you back soon to better exceed your expectations!

10/10 Fremragende

Shaila

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for your 5-star review, Shaila! We hope to welcome you back soon.

10/10 Fremragende

Jade

Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency Cleveland den 9. apr. 2024
Thank you for your 5-star review, Jade! We hope to welcome you back soon,

10/10 Fremragende

Erin

Rejste med familie, Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful place to stay. The staff is super polite and accommodating.
Overnattede 2 nætter i marts 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for your kind words, Erin! We're thrilled to hear that you enjoyed your stay with us and found our staff to be polite and accommodating. We hope to welcome you back soon for another beautiful experience.

10/10 Fremragende

Luis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelent
Overnattede 1 nat i februar 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for the glowing review, Luis! We hope to welcome you back soon.

10/10 Fremragende

Mike

Overnattede 2 nætter i marts 2024
Svar fra Hyatt Regency Cleveland den 9. apr. 2024
Thank you for your 5-star review, Mike! We hope to welcome you back soon,

10/10 Fremragende

Madison

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were very friendly and SO helpful! Anything we needed they were able to help in a timely manor. Our bathroom sink was a sticky when it came to plugging and unplugging the drain but very minor complaint. Everything was above and beyond.
Overnattede 2 nætter i marts 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for your kind words, Madison! We're thrilled to hear that you found our staff friendly and helpful. We appreciate your feedback regarding the bathroom sink and will address it promptly. We're glad you enjoyed your stay overall and hope to welcome you back soon!

10/10 Fremragende

megan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
it was very cute and such a romantic spot
Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for your lovely feedback! We're thrilled to hear that you found our hotel cute and romantic. We hope to welcome you back for another memorable stay in the future!

6/10 Okay

Brett

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for your feedback, Brett. We are sorry we didn't meet your expectations on your recent stay. We hope to better serve you on your next visit to Cleveland!

6/10 Okay

Bryan

Overnattede 1 nat i november 2023
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
We appreciate you taking the time to leave a review, Bryan. Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to better meet your expectations in the future.

10/10 Fremragende

Staci

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property is beautiful. Such a unique building. It is located within walking distance of so many things downtown.
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for your kind words, Staci! We're delighted you appreciated our unique building and convenient downtown location. We hope to welcome you back soon for another enjoyable stay.

10/10 Fremragende

Alexa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was absolutely amazing! Clean and quiet… the beds are so comfortable.. ill be returning soon!
Overnattede 1 nat i februar 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for your wonderful feedback, Alexa! We're delighted to hear that you had such a fantastic experience with us. Looking forward to welcoming you back soon!

10/10 Fremragende

Cynthia

We would come back again
Overnattede 2 nætter i februar 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for your 5-star review, Cynthia! We hope to welcome you back soon.

10/10 Fremragende

Jodi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful building and spacious rooms. staff were excellent. Helpful, friendly, welcoming.
Overnattede 1 nat i februar 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for your kind words, Jodi! We're delighted you enjoyed our beautiful building, spacious rooms, and experienced excellent service from our helpful and friendly staff. We look forward to welcoming you back soon!

6/10 Okay

Vince

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I am not happy about the fact that we wanted a room with two queen beds but they only had one room with a king bed. As Seinfeld would say apparently they don't understand the meaning of a reservation.
Overnattede 1 nat i februar 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for taking the time to share your feedback with us, Vince. We sincerely apologize for any inconvenience you experienced regarding your room preference. Our hotel primarily offers rooms with two double beds, and while we strive to accommodate all requests, availability can sometimes be limited, as was the case during your stay. We understand your frustration and assure you that we are continuously working to improve our reservation process to better meet our guests' needs. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more seamless experience.

10/10 Fremragende

Brianna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for the 5-star review, Brianna! We hope to welcome you back soon.

10/10 Fremragende

Ellen

Synes godt om: Overnatningsstedets tilstand og faciliteter
The area was so convenient to restaurants and bars. The hotel was unique in appearance.
Overnattede 3 nætter i februar 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
We're delighted you enjoyed the convenience of our location near restaurants and bars, as well as the unique appearance of our hotel, Ellen. We strive to provide a memorable experience for all our guests and hope to welcome you back soon!

8/10 Udmærket

Paul

Rejste med partner
Synes godt om: Rengøring, service og personale
Great location and super staff. Property is somewhat run down and needing upgrades.
Overnattede 3 nætter i februar 2024
Svar fra Hyatt Regency Cleveland den 12. mar. 2024
Thank you for your feedback, Paul! We're glad you appreciated our convenient location and helpful staff. We take your comments about the property condition seriously and are actively working on upgrades to enhance the guest experience. We hope to welcome you back in the future to enjoy our improved facilities.