Thank you for staying with us and for taking the time to complete the online review. I apologize if everything was not satisfactory. This is not the standard at Extended Stay America Premier Suites Cleveland/Independence. I will be sharing your comments with my team in an effort to continuously improve. Should you need accommodations in the future, we would hope that you would give us another opportunity.

Dear Corrina, We are thrilled you had an excellent experience at Extended Stay America! We aim to provide a pleasant stay and are glad we met your expectations. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Joyce, Thank you for choosing Extended Stay America! We are thrilled you enjoyed our spacious and newly updated rooms! Providing a comfortable and modern space for our guests is always our goal. Thank you for sharing your positive experience, and we hope to welcome you back for another great stay soon!Sincerely,Hotel Management

Greetings Alexsandra!We are sorry your stay was less than satisfactory. We hope you give us the opportunity to serve you again! If you would like to discuss your concerns, please contact the hotel directly! We would be happy to assist!

Dear CHANTE L, Thank you for your excellent feedback about your stay at Extended Stay America. We're thrilled you enjoyed your time with us and appreciated our friendly staff and clean, quiet environment. We hope to be your first choice whenever you visit Cleveland!Sincerely,Hotel Management

Greetings Janet!We are sorry to hear your stay was less than satisfactory. We hope you will allow us to serve you again in the future! If you would like to discuss your concerns, we would be happy to assist. Please contact the hotel directly!

Greetings Myungnam!Thank you for your valued review and choosing us as your preferred hotel! We look forward to hosting you again soon!

Dear Mariah, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Greetings Dixie!We are sorry to hear your stay was less than satisfactory. We hope you will allow us to serve you again in the future! If you would like to discuss your concerns, we would be happy to assist. Please contact the hotel directly!

Greetings Patrick! Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your experience with us referral worthy and we look forward to hosting you again soon!

Greetings Jodi!Thank you for your valued review and choosing us as your preferred hotel! We hope you found your experience referral worthy and look forward to hosting you again soon!

Greetings Patrick!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your experience with us referral worthy and we look forward to hosting you again soon!

Dear Myguel, Thank you for choosing us and sharing your valuable feedback. We are glad you found the property to be nice. We appreciate your suggestion for upgrades and assure you that we are continually striving to meet modern standards. We hope to provide an even better experience on your next visit. Safe travels!Sincerely,Hotel Management

Dear Dashiki, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced and hope your stay was enjoyable. Regarding our breakfast, we will consider your suggestions for additional options, as guest satisfaction is our utmost priority. Your comments are valuable to us, and we will consider them as we strive to enhance our offerings. We hope to provide you with an improved experience during your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Valentyn, Thank you for being our guest and sharing your feedback. We are sorry about the issues you encountered. What you have experienced does not reflect the standard we wish to uphold. Cleanliness and maintenance are very important to us, and we will address these concerns with our respective teams immediately. We appreciate you bringing this to our attention and hope to have the chance to provide a better experience for you in the future.Sincerely,Hotel Management

Greetings Jessie!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!

Greetings Carol!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!

Dear Raphael, Thank you for staying at Extended Stay America and for posting your kind review. It's great to read that you enjoyed our clean accommodations. Regarding Housekeeping services, we provide this service to guests who stay eight or more nights; however, this is always available upon request for an additional fee. We apologize if this policy was not communicated to you appropriately. We will address this with our team to prevent such communication lapses from repeating. It was a pleasure hosting you, and we hope to welcome you back soon for an even more satisfying experience.Sincerely,Hotel Management

Greetings Nadine!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!

Dear Robert, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Veronica, Thank you for your feedback! We're pleased to hear you found the hotel room decent and our staff courteous during your stay. We apologize for any inconvenience regarding the limited breakfast options, the absence of a coffee pot and microwave in the room, and the delay in towel availability. Your comments are valuable; we will use them to improve our services. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future!Sincerely,Hotel Management

Greetings Jeffrey!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!

Dear Sergio, Thank you for choosing Extended Stay America. We are pleased to have you as our guest, and it is a pleasure to see that you found our kitchenette feature and dishware convenient. Our team strives to ensure a seamless visit for every guest, so we are glad we contributed to your satisfaction. Should your travels bring you back to our area, we hope to welcome you again for another enjoyable experience.Sincerely,Hotel Management

Greetings Jie!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!

Greetings Yeaji!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!

Dear Julie, Thank you for being our guest. We apologize for any inconvenience caused by the noise. Ensuring a peaceful environment for our guests is important to us, and we will address any potential sources of disturbance. Your comfort is our priority, and we will strive to ensure you have a pleasant stay. We appreciate you bringing this to our attention.Sincerely,Hotel Management

Dear Arthur, Thank you for sharing your experience at our property. We appreciate your feedback regarding our grab-and-go breakfast. While we aim to provide a convenient option for our guests, we regret not meeting your expectations in this regard. Your comments will be shared with the relevant team for review and improvement, and we'll explore additional offerings. Your input is valued, and we're committed to enhancing our guests' experience. We hope to serve you better in the future.Sincerely,Hotel Management

Greetings Juan!We are sorry to hear your stay was less than satisfactory. We hope you will allow us to serve you again in the future! If you would like to discuss your concerns, we would be happy to assist. Please contact the hotel directly!

Greetings Kristian!We are sorry to hear your stay was less than satisfactory. We hope you will allow us to serve you again in the future! If you would like to discuss your concerns, we would be happy to assist. Please contact the hotel directly!

Greetings Joseph!We are sorry to hear your stay was less than satisfactory. We hope you will allow us to serve you again in the future! If you would like to discuss your concerns, we would be happy to assist. Please contact the hotel directly!

Greetings Tammy!We are sorry to hear your stay was less than satisfactory. We hope you will allow us to serve you again in the future! If you would like to discuss your concerns, we would be happy to assist. Please contact the hotel directly!

Dear Rickie, Thank you for staying with us and sharing your comments. We understand the importance of providing various options to meet our guests' preferences, and we apologize for not meeting your expectations. Your input is valuable as we continually strive to enhance our services. We will consider your suggestion as we review and improve our breakfast menu. Thank you for bringing this to our attention, and we hope to have the opportunity to enhance our expectations shortly.Sincerely,Hotel Management

Dear Melanie, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort is our priority, and we regret that the cleanliness of the hallway areas and the performance of the air conditioner fell short of your expectations. Please accept our apologies for any disruption this may have caused your rest. Your feedback is invaluable to us, and we will address these issues promptly to improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

Dear LaRhon, Thank you for sharing your experience at our hotel. We apologize for any inconvenience you encountered during check-in and appreciate your patience. We are pleased that our team was able to resolve the situation for you. Providing excellent service is our priority, and we will certainly use your feedback to improve. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless experience.Sincerely,Hotel Management

Dear Tanjanica, Thank you for your kind words about your stay with us! We are thrilled that you found Extended Stay America clean, comfortable, and affordable. We aim to provide a pleasant and budget-friendly experience, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management

Greetings Toiya!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!

Dear Michael, Thank you for your positive review of Extended Stay America! We are delighted you enjoyed our spacious rooms and found them clean and well-priced. Providing excellent value and cleanliness is essential to us, and we are glad we met your expectations. We appreciate your feedback and hope to welcome you back for another great stay.Sincerely,Hotel Management

Greetings Heather!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!

Greetings Amanda!Thank you for your valued feedback and choosing us as your preferred hotel! We are taking your concern into consideration and making active changes to improve our guest experience. We hope you found your stay referral worthy and we look forward to hosting you again soon!

Greetings Darrell!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you agian soon!

Greetings Earl!Thank you for your valued feedback and choosing us as your preferred hotel! We hope your stay was referral worthy and we look forward to hosting you again soon!

Greetings Arionne!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!

Dear Gary, We're truly sorry to hear about your experience during check-in. Our team strives to provide exceptional service, and it's disheartening to learn that we fell short in this regard. Please accept our sincere apologies for any disappointment caused by the interaction with some of our staff members. Rest assured, we will address this issue internally to ensure that our associates uphold the highest standards of professionalism and courtesy at all times. We value your feedback, and we appreciate you bringing this matter to our attention. We are committed to making it up to you on a future visit, and we hope you will give us another opportunity to show you our dedication. Sincerely,Hotel Management

Greetings Larriana!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!