Hoteller nær Cinemark Ames Movies 12

"The facility was wonderful however the front desk staff was not. We were first told we did not have a room and then had to find someone to help her. Not professional at all! The pool was out of towels I asked the same front desk person for a towel she begrudgingly got one for me but added "we have a towel shortage". Front desk staff in need of customer service training both in behavior and appearance!"

"What makes the difference at this hotel is the staff. From check into check out the hotel staff was amazing. I will stay here everything I have business in Ames, IA."

"Asked for room service several days in a row without actions"

"Every staff member that we encountered went above and beyond to make us feel welcomed. The water bottles on check in and rice Krispies for the kids on check out definitely made for huge smiles. My only complaints would be that breakfast was cold and dry on our first morning and the pool was cold."

"Bed was very comfortable."

"Breakfast, staff, clean room"

"There were some stains on the wall and in the shower. The sliding door was broken (off its track) when we arrived. The towels were so scratchy. Not a bad place to stay for the price, but could definitely improve the facilities."

"everything great"

"Clean room, great staff, good breakfast! Thanks!"

"Bed was really uncomfortable. Otherwise great stay"

"Easy check in and friendly stafg"

"The room was clean and quiet. I had an excellent night's sleep. Breakfast was fairly standard; hard boiled eggs, cereal, make your own waffle, juice, yogurt etc. The staff did an excellent job replenishing food and cleaning the Breakfast area."

"We were first given keys to an occupied room. They upgraded our room for the inconvenience but I didn’t want a room with a jet tub. The sheets and pillow cases were stained. The breakfast was extremely limited, cold, and poor."

"I hated the fact that it looked as though the Bedsheets and pillows weren’t laundered. Impossible to reach anyone at the front desk to address the issue. There was someone else’s hair on the pillows. Stains on the sheets and towels in the bathroom. The carpet in the room was also dirty and grungy as if it had never been cleaned in its life. Never will I stay here again."

"There was No actual employee in the building the entire time we were there. It was a computer that we had to check in on. People hanging around the building all hours of the night. Don’t even think they were staying there. Breakfast area was so disgusting, trash everywhere, milk sitting on ledge outside the kitchen. Sheets had stains and smelled like urine. Went to a different hotel the rest of our stay! Gross!"

"I initially was put in a room that had a tub faucet that would not shut off once I turned it on there was no phone in the room couldn’t get the refrigerator door open, but they did switch me to another room and it was much better"

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