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Anmeldelser af Citrus Hotel Cheltenham by Compass Hospitality

3 out of 5
Citrus Hotel Cheltenham by Compass Hospitality
Wellington Street, Cheltenham, England

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 235 af i alt 773 anmeldelser" "
Bedømmelse på 8 − Udmærket. 311 af i alt 773 anmeldelser" "
Bedømmelse på 6 − Okay. 136 af i alt 773 anmeldelser" "
Bedømmelse på 4 − Dårligt. 55 af i alt 773 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 36 af i alt 773 anmeldelser" "

7,8/10

Rengøring

8,4/10

Service og personale

7,2/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Paul

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Hotel was excellent value and in the perfect location. It was clean, but is looking dated and in need of renovation.
Overnattede 1 nat i april 2024
Svar fra Matt Hewett | Duty Manager den 27. apr. 2024
Dear Paul,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Dalvinder

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Matt Hewett | Duty Manager den 14. apr. 2024
Dear Dalvinder ,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Gloria

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The location of the hotel is so convenient because is just close to High Street, shops and restaurants. The hotel has parking and is very easy to find.
Overnattede 1 nat i marts 2024
Svar fra Matt | Duty Manager den 10. apr. 2024
Dear Gloria,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Pauline

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Ageing Concrete block, good location
Overnattede 2 nætter i marts 2024
Svar fra Matt | Duty Manager den 10. apr. 2024
Dear Pauline,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Andrew

Synes godt om: Service og personale
Convenient location in town centre. Plenty of selection of eateries close by. The hotel staff were friendly but the accommodation is in need of updating but perfectly adequate if all that is required is a basic hotel room with bathroom at a very competitive price.
Overnattede 4 nætter i marts 2024
Svar fra Matt | Duty Manager den 10. apr. 2024
Dear Andrew,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Dårligt

Luis

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was dirty & mouldy. Found a nail clipping by the bed so God knows when the carpets were last cleaned. Dust on every surface and mould around the windows. Bathroom was mouldy and not very clean. Staff at front desk very helpful and polite.

6/10 Okay

Cecilia

Synes ikke om: Service og personale
Good: room was fine, very comfortable bed, cleaner was friendly. Acceptable budget hotel. Bad: desk clerk told me the parking charge was £8 but when I returned with the car later he tried to charge me £10. I didn’t fall for it. Maybe I should give him the benefit of doubt but I got the feeling it was deliberate. No apology was forthcoming.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Glenn

Overnattede 1 nat i februar 2024
Svar fra Matt | Duty Manager den 16. feb. 2024
Dear Glenn ,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Forfærdeligt

tim

i was told i did t have a booking on that night and was turned away, I ended up sleeping in a bush
Overnattede 1 nat i februar 2024

10/10 Fremragende

Tracy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Matt | Duty Manager den 30. jan. 2024
Dear Tracy ,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Forfærdeligt

Dominic

Overnattede 3 nætter i august 2023
Svar fra Matt | Duty Manager den 30. jan. 2024
Dear Dominic,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Tammy

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We arrived and the first room we was out Into was room 109 it was filthy there was black bits in the bathroom draws and dust well was Thick and everywhere so we approached front desk and complained immediately they said we could move and agree with us and upgraded us to a suite upon the second floor 217 loverly clean room But problems struck again the heating didn’t work and the staff couldn’t get it to work In the words basil faulty it was flue bard so a portable Heater was given to us after three hours and kept On the room was kind of a tick ( But which room Don’t have plug sockets next to the bed I Thought this was stupid but the rest of the room was great laid out well as. We enjoyed Despite the start and the ups and downs downs don’t let it put you of the hotel is. Very well located and the staff are just fabulous and awesome they work there socks of to make sure your stay goes well :) 10/10 staff 10/10 Breakfast it’s simple and cheap 7/10 for rooms and laid out and cleaness levels 4/10 Bar don’t have a great selection and. No sprits 10/10 for location
Overnattede 2 nætter i januar 2024
Svar fra Matt | Duty Manager den 30. jan. 2024
Dear Tammy,Thank you for taking the time to share your feedback. While we are happy you had a great experience with us, it is feedback like this that we learn from and use to improve ourselves.We acknowledge your dissatisfaction with the initial room you were provided. This has been passed to our our respective teams to rectify this for future stays.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，

6/10 Okay

Michal

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Matt | Duty Manager den 14. jan. 2024
Dear Michal,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Gloria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient location, plenty of dining options walking distance.
Overnattede 1 nat i januar 2024
Svar fra Matt | Duty Manager den 10. jan. 2024
Dear Gloria, Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Neil

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Matt | Duty Manager den 10. jan. 2024
Dear Neil,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Robert

Overnattede 1 nat i december 2023
Svar fra Matt | Duty Manager den 10. jan. 2024
Dear Robert,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Catherine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good value, great location
The hotel has a great location with underground parking for £10 a night (tight spaces so careful if you have a big car). Staff were very helpful and friendly. Rooms are basic but clean and comfortable - a great, value hotel with everything we needed. Would stay again.
Overnattede 1 nat i december 2023
Svar fra Matt | Duty Manager den 21. dec. 2023
Dear Catherine,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Dårligt

Ava

Overnattede 1 nat i december 2023
Svar fra Matt | Duty Manager den 10. jan. 2024
Dear Ava,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Not value for money
The hotel is ok, gave YMCA hostel vibes. The most disappointing part was the breakfast, you can hardly call that a breakfast, its just toast bread, some croissants and pastries. If you love hot breakfasts like me then this is a no. Wasnt the cleanest hotel too. Thought it was overpriced, paid £104 for a Wednesday night, middle of the month. Was underwhelmed, and wont be staying there again thats for sure.
Overnattede 1 nat i december 2023
Svar fra Matt | Duty Manager den 20. dec. 2023
Dear Anonymous,Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.We acknowledge your dissatisfaction with our Breakfast option we are working with our respective teams to rectify this for future stays.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，

6/10 Okay

Mark

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Matt | Duty Manager den 13. dec. 2023
Dear Mark,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Wayne

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i november 2023
Svar fra Matt | Duty Manager den 8. dec. 2023
Dear Wayne,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Alasdair

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Central location, quiet and comfortable (although the double bed was two singles pushed together). Will happily stay again for work visits.
Overnattede 1 nat i november 2023
Svar fra Matt | Duty Manager den 8. dec. 2023
Dear Alasdair,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Dårligt

Jade

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Matt | Duty Manager den 8. dec. 2023
Dear Jade,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Ian

Overnattede 1 nat i november 2023
Svar fra Matt | Duty Manager den 20. dec. 2023
Dear Ian,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Marcy

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Matt | Duty Manager den 20. dec. 2023
Dear Marcy,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Stephen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Nicky - Duty Manager den 29. nov. 2023
Thankyou for taking the time for leaving us a rating, hope to welcome you again in the near future.

10/10 Fremragende

Suzanne

Overnattede 2 nætter i november 2023
Svar fra Nicky - Duty Manager den 29. nov. 2023
Thank you for taking the time to leave us a rating, we hope you enjoyed your stay with us and hope to welcome you back in the near future.

10/10 Fremragende

Ian

Overnattede 1 nat i november 2023
Svar fra Matt | Duty Manager den 13. nov. 2023
Dear Ian,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Patricia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
citrus hotel
good location close to town, rooms good size, could do with some bread rolls with breakfast only toast available
Overnattede 3 nætter i oktober 2023
Svar fra Matt | Duty Manager den 13. okt. 2023
Dear Patricia,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Ian

Overnattede 1 nat i oktober 2023
Svar fra Matt | Duty Manager den 13. okt. 2023
Dear Ian,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Suzanne

Overnattede 1 nat i oktober 2023
Svar fra Nicky | Duty Manager den 3. nov. 2023
Thank you for taking the time to leave your rating,we are pleased you enjoyed your stay and look forward to welcoming you again in the future.

6/10 Okay

gary

Overnattede 2 nætter i oktober 2023
Svar fra Matt | Duty Manager den 12. okt. 2023
Dear Gary,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Helen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent Location
Excellent location, very comfortable room. Would stay here again.
Overnattede 3 nætter i september 2023
Svar fra Matt | Duty Manager den 5. okt. 2023
Dear Helen,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Robbie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i september 2023
Svar fra Matt | Duty Manager den 5. okt. 2023
Dear Robbie,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ok stay for Beer festival
Very centrally positioned by many pubs and bars etc. Was quite expensive for a Saturday night but hotel is ok. Just needs a bit of TLC.
Overnattede 1 nat i september 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear Stephen,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Forfærdeligt

Steve

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Terrible dirty hotel
This hotel was awful. The room was dirty and the reception staff didn’t seem to care. Would not stay in this hotel ever again. Definitely avoid!!!!!
Overnattede 1 nat i september 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear Steve,Thank you for taking the time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issue(s) you have highlighted.We hope to have an opportunity to earn back your trust in the very near future.Yours sincerely，

8/10 Udmærket

Julie

Overnattede 1 nat i september 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear Julie,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Daniel

Overnattede 1 nat i september 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear Daniel,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Mrs E

Overnattede 1 nat i september 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear Mrs E,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Geoffrey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Well located, clean and friendly staff
Overnattede 1 nat i september 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear Geoffrey,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

steven

Overnattede 1 nat i september 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear Steven,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Kerry

Overnattede 1 nat i september 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear Kerry,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Neil

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Good location, too many extra charges
The building is pretty tired, the staff distracted, also charges for parking, parking early and checking in early makes it seem that customer care and ease comes a long way down the list of priorities.
Overnattede 1 nat i september 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear Niel,Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.We acknowledge your dissatisfaction with the issues stated we are working with our respective teams to rectify this for future stays.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，

8/10 Udmærket

Scott

Synes godt om: Service og personale
Overnattede 5 nætter i august 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear Scott,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Ralph

Rejste med familie
Overnattede 3 nætter i august 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear Ralph,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Nevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It's just a budget Friendly stay in the city centre
Overnattede 3 nætter i august 2023
Svar fra Matt | Duty Manager den 29. aug. 2023
Dear Nevin,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Forfærdeligt

I

Overnattede 2 nætter i august 2023
Svar fra Matt | Duty Manager den 12. sep. 2023
Dear I,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Linda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was convenient for a night.
Overnattede 1 nat i august 2023
Svar fra Matt | Duty Manager den 29. aug. 2023
Dear Linda,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra Matt | Duty Manager den 29. aug. 2023
Dear Anonymous,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Kelly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and a perfect place for a short stay. Staff were friendly and I felt safe staying there as someone travelling alone.
Overnattede 1 nat i august 2023
Svar fra Malc den 21. aug. 2023
Dear Kelly,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Malc Bishop Hotel Manager