Hoteller nær Charlotte Museum of History

"Staff member at the front desk greeted me with the biggest smile and hello. Very personable, pleasant and provided information about the property without me having to ask any questions. Upon leaving the property I had a minor issue with my exit card, and of course she rectified the issue immediately. As I drove out of the garage, she was standing there waving goodbye and making sure I was ok. OMG! Incredible customer service!!!!! Thank you soooooooo much Alicia! 🤗🙂💐"

"This is a beautiful property. Staff was friendly and accommodating. We enjoyed our stay very much."

"Godt hotel hvor beliggenheden er rigtig god i forhold til up town"

"Just one big problem when we came to the room someone elses name was on the table and not ours, it said welcome mr. Christian, my name aont that but Usman"

"The hotel staff was very helpful in allowing me to check in early due to my flight landing earlier than expected which was greatly appreciated. The other reviews speaking about the train being loud, i truly didn’t experience this. However, my room was on a higher floor so I heard the train go by but it wasn’t loud and definitely didn’t wake me up out of my sleep. Something I wish I would’ve known before hand was that this hotel doesn’t have a pool. My hotel room was clean however the shower in...

"A double booking allowed a family to enter my room in the evening while I was watching TV. (They were given an access card!). I told them to return to the customer desk to straighten out the mess. They apologized for the inconvenience, even though it was not their fault. I hope that they had no trouble getting another room. Your customer service rep. then phoned me and she was very nice and apologized for the error. The TV did not work after that. Other than this the experience was fine. Very...

"Great staff, beautiful area and clean room! Would definitely stay again! "

"Everything was good"

"Excellent"

"Bar and lounge area were very nice."

"Beautiful hotel with amazing staff! Would definitely stay here again! "

"The breakfast was fair. The muffins were "tough", the chicken sauage was a hockey puck and the bananas were disgusting. Looked ok on the outside but the inside was always brown and mushy. One waffle iron was broken so waffle lines were super busy and long. You maybe need some better options. The breakfast staff were all nice and pleasant. "

"Room was clean, comfortable, and spacious."

"Clean room, good staff and didn't use the kitchen "

"Very clean room and comfortable bathroom. Staff was excellent!!!"

"We had an excellent experience checking in with Chris! He was so friendly and helpful! We will definitely stay here the next time we are in town!!"

"Great place. "