Hoteller i Cerami

"Fantastisk hotel i skønne omgivelser med yderest venligt personale der gjorde alt for at levere en top klasse service"

"We stayed 6 days at Mangia’s Pollina Resort. While the location is truly stunning—with incredible views, a great pool, beach access, and a nice room—the overall experience did not meet expectations. There was a general lack of information throughout our stay. The website provided little detail on activities, and the weekly program was incomplete. We had to ask staff about basic things like the shuttle to Cefalù or evening entertainment, which could easily have been communicated more clearly. One of the most frustrating parts was the inability to access drinking water. It wasn’t allowed to refill bottles at the water stations around the resort, and bottled water was only available for €3 per 0.5L at the pool bar. At the pizzeria, we had trouble enjoying our meals due to an overwhelming number of wasps—there were constantly several on our food. Lunch options were very limited and overpriced. A small sandwich and drink easily cost over €20 per person, which felt unreasonable for the quality. Lastly, the service in the restaurants was not up to standard. Staff seemed stressed and rushed, often interrupting us and asking for payment too early. It may be due to language barriers, but some basic training in English and service would help a lot. Reception staff were kind and helpful throughout, but overall, we left disappointed and unlikely to return."