Hoteller med pool i Cavanac

"Run down hotel double charged me at check out and did not respond to my emails asking for a refund. At check out the elderly receptionist was confused and could not see that I already pre-paid via hotels.com. So I was forced to pay 680 euro again. The lady promised to check with hotels.com the same day and email me. Now 3 weeks later, I still got no refund. Or any responds. I called 2 times, and emailed with documentation 3 times, only to get the info that she did not get my emails. But after...

"Quirky"

"Great place. excellent Service :-)"

"The room was large and clean and well-appointed. The gentleman who seemed to be the manager was very kind and accommodating. Food was good. Front desk clerk who checked us in argued that breakfast was not included for our price, and I had to pull up the Expedia receipt details - AND she insisted on calling the manager before she honored it. That made for a rough start to our stay. It is not conveniently located to the walled city - I would have probably booked something closer. However, parking...

"nice hotel with a good location in relation to Carcassonne, nice clean rooms, nice pool, good breakfast, can only be recommended"