Our hotel experience was great. Staff was friendly. Thee negatives, albeit minor- they did not have a steamer or iron for us to borrow, no air conditioning, and their relaxation room was closed around 9 or 10. During our stay it was warm and the ventilation in the room even with all the doors and windows open did not keep us cool, and the comforters are thick, which makes you choose between not being covered while you sleep and being exceptionally hot. Breakfast was amazing. Staff is friendly, kind, and extremely gracious to two non-Italian speaking tourists. The location of the hotel is perfect. It is quiet, yet just a short drive to both town and up the mountain. The hotel also provides a bus pass which is a nice touch.