"We had booked a double room at the attic floor. We arrived at the hotel and we were asked to pay at once and before seeing the room. We did and we were very surprise afterwards when we found out that the room didn’t have any window. We couldn’t see outside: there was only a small roof window at the ceiling. I‘ll suggest the management to make a room description with this very important detail, in order to spare guests for unpleasant surprise. We paid 15 Euro extra to change room.
The staff was...
"We had booked a double room at the attic floor. We arrived at the hotel and we were asked to pay at once and before seeing the room. We did and we were very surprise afterwards when we found out that the room didn’t have any window. We couldn’t see outside: there was only a small roof window at the ceiling. I‘ll suggest the management to make a room description with this very important detail, in order to spare guests for unpleasant surprise. We paid 15 Euro extra to change room.
The staff was...
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