2/10 Forfærdeligt
Sandra
Rejste med partner
26. jul. 2025
Disappointing and Disturbing Experience – Would Not Recommend
Sadly, I did not enjoy my stay at the Hilton Cartagena Hotel. Our nightmare began on the very first night. After returning from a late dinner, we went to sleep, only to be abruptly woken around 2:00 AM by someone banging on our room door. Naturally, I didn’t open it.
A few minutes later, the banging started again. Once more, we ignored it. Then the room phone rang, and the caller ID showed it was the front desk. Thinking it must be an emergency, I answered in a panic—only to be greeted by an incredibly rude man accusing us of smoking in the room and threatening to charge our card.
Mind you, we were fast asleep, no smoke alarm was going off, and we do not smoke. I explained this calmly, but the man dismissed me and hung up. No apology. No clarification. Just accusations in the middle of the night.
At 6:30 AM, I went downstairs to make sure we weren’t being charged. The front desk manager assured me he'd look into it and get back to us—but we never heard a word after that.
From that point on, the front desk staff treated us like we had done something wrong. We got cold stares and uncomfortable energy every time we passed by. It genuinely felt like we were being judged the entire rest of our stay.
Between the false accusations, the lack of professionalism, and the uncomfortable atmosphere, this was one of the worst hotel experiences I’ve ever had. I expected much better from a Hilton property.
Sandra
Overnattede 4 nætter i juli 2025