What can I say, my review is somewhat biased as I spend a lot of time at the Hilton Cardiff (it's my home away from home) The staff are always friendly and nothing is too much trouble.
I love the online chat feature in the app and the staff are always very prompt with responding, as someone who has anxiety and doesn't always feel comfortable using the telephone, I really appreciate this feature and the ease of use.
The hotel itself is lovely as always. The rooms were very clean, spacious and very comfortable.
The executive lounge is always a nice treat and is something I look forward to. Just that space and time to relax away from the hustle and bustle is very much needed.
There was only 1 main lift working (with a smaller lift at the rear of the hotel), but if your feeling fit, the stairs are a great alternative.
The Graze restaurant is lovely and offers a varied selection of food and drink. The breakfast options are always amazing. Restaurant staff are also lovely and welcoming.
My only niggle if any, would be that the lounge needs some air conditioning or large fans, as it's been extremely warm in there over the last few weeks.
It might just be the Hilton, but it's the staff that makes it an amazing hotel.
Looking forward to our return home away from home vist.
