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Anmeldelser af Mercure Carcassonne la Cite Hotel

4 out of 5
Mercure Carcassonne la Cite Hotel
18, Rue Camille Saint-Saens, Carcassonne, Aude

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 69 af i alt 89 anmeldelser" "
Bedømmelse på 8 − Udmærket. 15 af i alt 89 anmeldelser" "
Bedømmelse på 6 − Okay. 4 af i alt 89 anmeldelser" "
Bedømmelse på 4 − Dårligt. 1 af i alt 89 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 0 af i alt 89 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jennifer

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was so close to the walled city and the staff were very helpful with everything we requested.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Steven, Duluth

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a very welcoming accommodation just down from the walls of the old city. The room was very comfortable, the staff helpful and the breakfast excellent.
Overnattede 1 nat i maj 2024
Svar fra The Mercure Carcassonne hotel team. den 23. maj 2024
Hello, We are grateful for this glowing review. We are happy to have been able to satisfy you and will continue to do our best to provide the best service to our customers.See you soon.Sincerely.The Mercure Carcassonne hotel team

10/10 Fremragende

Scott

Overnattede 1 nat i marts 2024
Svar fra The Mercure Carcassonne hotel team. den 19. apr. 2024
Hello, we thank you for sharing this positive assessment with Internet users. We will continue to do our best to bring you complete satisfaction.See you soon.

10/10 Fremragende

Stephen

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel is within 5 minute walk of the Narbonne Gate of the medieval citadel of Carcassone. We had a lovely view of this amazing fortification from our room. The staff was very friendly and helpful. The restaurant was charming and very good. Absolutely perfect location if you are driving.
Overnattede 1 nat i marts 2024
Svar fra La reception den 31. mar. 2024
Thank you very much for this wonderful comment! which goes straight to our hearts and motivates us to give the best of ourselves every day. It is with pleasure that we hope to see you again soon!Sincerely,The Mercure Carcassonne hotel team.

10/10 Fremragende

Virginia, Camarillo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very charming hotel, great restaurant and perfect location only 5 minutes walking distance to the medieval 🏰 city.
Overnattede 1 nat i januar 2024
Svar fra La réception den 14. feb. 2024
Good morning,Thank you for taking the time to write a review about our establishment. Glad to hear that you enjoyed your stay in our hotel. If we can help you during your next visit, please let us know. We hope to see you soon ! Kind regards, the Mercure Carcassonne hotel team

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra la réception den 8. feb. 2024
Bonjour, Merci beaucoup de votre appréciation.a très bientôt

10/10 Fremragende

MARCIO

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra la réception den 8. feb. 2024
Bonjour , merci, nous sommes ravis de votre appréciation.A bientôt La réception

10/10 Fremragende

MARIA GRASIELA

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A very satisfactory stay.
Hotel in very good condition and relatively close (on foot) to the citadel; good sized and comfortable rooms; the attendants are not the friendliest but they do their job; breakfast somewhat weak, comparable to other lower category hotels from the same hotel chain. Parking ok, but not very big. Very good a la carte restaurant menu for dinner.
Overnattede 3 nætter i december 2023
Svar fra la réception den 14. feb. 2024
We thank you for your comment. We are very sorry to hear that you did not have a good experience at our hotel - our mission is to provide excellent guest experiences, so we are sorry to have disappointed you. We have taken your feedback into account and will endeavor to make improvements accordingly.

10/10 Fremragende

Ramiro

Overnattede 1 nat i december 2023
Svar fra La reception den 14. feb. 2024
Merci pour votre avis. Ravis de savoir que ça vous ait autant plu. En espérant vous revoir bientôt .Gracias por su opinión. Me alegra saber que te gustó tanto. Espero verte pronto .

10/10 Fremragende

Lorraine

Overnattede 1 nat i december 2023
Svar fra La réception den 8. feb. 2024
Bonjour nous vous remercions pour la bonne note qui nous récompense de nos efforts. A bientôt .CordialementLa réception

10/10 Fremragende

Varaporn Jenny

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best experience
We love the room. It was spacious room with the view of Carcassonne Fortress. We enjoy our trip. Thank you
Overnattede 1 nat i december 2023
Svar fra La reception den 14. feb. 2024
Bonjour Thank you . Glad to know you liked it so much. Hoping to see you soon

10/10 Fremragende

RODRIGO

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excelente
Tudo perfeito. Limpeza, atendimento, localização, café da manhã, estacionamento. Muito bom
Overnattede 1 nat i december 2023
Svar fra la réception den 14. feb. 2024
BonjourObrigado por sua opinião. Que bom saber que você gostou tanto. Espero ver você em breve.

8/10 Udmærket

Sonia

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bien ubicado y el trato muy agradable. Gracias por la atención
Overnattede 3 nætter i december 2023
Svar fra La reception den 8. feb. 2024
Buenos Dias Es un placer de leer su comentario.Gracias por tomarte el tiempo para escribirlo. A una próxima vez.Un saludo La reception

10/10 Fremragende

Lisa, Reno

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra la réception den 8. feb. 2024
Bonjour Merci beaucoup pour votre appréciation qui nous fait plaisir.Peu être a bientôt .CordialementLa réception

8/10 Udmærket

ALVARO

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
El desayuno no es bueno comparado con otros Mercure. La ubicación del hotel es muy buena.
Overnattede 2 nætter i november 2023

10/10 Fremragende

Sebastien

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Très bon hôtel
Très bel hôtel à deux pas de la citadelle. Personnel accueillant et serviable. restaurant très bon. petit déjeuner parfait
Overnattede 2 nætter i november 2023

8/10 Udmærket

Mark, Frome

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Well placed to explore Old City and new town on foot. Unusual to find a hotel so close that includes parking on site.
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Bérengère

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Y VENIR ET Y REVENIR
En plus d’être un très bel hôtel depuis la rénovation , cet hôtel donne aussi envie de venir et revenir pour son personnel très accueillant, efficient et serviable. Lorsqu’ils le peuvent , ils vous attribuent votre chambre préférée , et sont aux petits soins pour que votre séjour soit confortable. de plus merci pour le prêt du fil téléphone que j’avais oublié Je recommande vivement le cassoulet dans le menu , les produits sont frais ! Je ne devrais pas mettre autant de commentaires de satisfaction car j’ai peur de ne plus avoir de chambre pour la prochaine fois, si tout le monde vient à cause de ce commentaire !
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very impressed by the facilities and particularly the excellent staff - friendly, helpful and kind !.
Overnattede 1 nat i september 2023

10/10 Fremragende

Benjamin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly and helpful staff. There are only 3/4 taxis in the area and on arrival at the airport we could not get one. We rang the hotel who arranged it. The staff told us they were going to undertake a major renovation over the winter. We have stayed before here and could not fault it. In terms of location it’s immediately below the castle and a five minute walk.
Overnattede 5 nætter i oktober 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome location for touring the old town
Right outside the old town. Minutes of walk to the gate. Room was a bit small but clean. Free parking but breakfast was a little expensive.
Overnattede 1 nat i september 2023

10/10 Fremragende

Andreas

Overnattede 1 nat i oktober 2023

8/10 Udmærket

KENJI

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
設備が古い。
Overnattede 2 nætter i september 2023

10/10 Fremragende

seung

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Check in was delayed yet staff very friendly. Overall a good stay and comfortable surroundings.
Overnattede 1 nat i september 2023

10/10 Fremragende

Amanda

Overnattede 1 nat i september 2023

10/10 Fremragende

Carlos

Overnattede 1 nat i september 2023

8/10 Udmærket

Shelley, Layton

Overnattede 1 nat i september 2023

10/10 Fremragende

Chantal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nickel pour visiter la cité
Acceuil et conseil à la réception particulièrement chaleureux. Chambre propre et cosy. Proche de la Cité, parking, piscine, etc. Un seul bémol, le service en salle (employés par toujours sympa, très direct et limite trash, et ça suit pas au niveau du service). C'est d'autant plus choquant que tout le reste et bien au dessus du niveau actuel. Excellente adresse malgré tout.
Overnattede 2 nætter i september 2023

10/10 Fremragende

Tana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel, friendly staff, close to Cite
Everything was perfect! Reception staff were very kind and friendly, thank you!
Overnattede 1 nat i september 2023

6/10 Okay

Michael

Synes godt om: Rengøring
Overnattede 1 nat i september 2023

10/10 Fremragende

Kelly

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent choice for visiting Carcassonne.
We stayed at the Mercure for one night as part of a longer trip and wished we were staying longer! Staff were welcoming, breakfast was good, the hotel was very clean and the pool area was very nice. Our room was excellent - very spacious and comfortable, lovely bathroom and very very quiet. The location was also excellent for visiting the Cite. We walked there and back in just a few minutes and there is a bus between the Cite and the town/train station which we caught on the way up but we walked back down in around 20mins. Excellent choice for visiting Carcassonne.
Overnattede 1 nat i august 2023

10/10 Fremragende

Catherine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing after previous great visit.
We stayed here before about five years ago in a beautiful ,light and airy room, opening onto the lovely gardens, and had a fabulous stay. Thus we were looking forward to our current trip. Unfortunately, we were placed in two small,, dark rooms on the other side of the hotel. This isn't the hotels fault, just our bad luck, but it does completely change the quality of the room and how much we enjoyed our stay. This alone would not have resulted in me writing a bad review, however I noticed the morning of our departure that there were lots of ants in the bathroom of one of the rooms. We quickly took all our belongings from that room and put into the other, which seemed to be ant free. Not quickly enough, as after we had left I found out that one of our bags was literally full of ants (we didn't have any food with us so found it unlikely that we brought them into the hotel). I would not stay here again. :(
Overnattede 1 nat i august 2023

10/10 Fremragende

Johan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Très bon hôtel ! Chambre confortable et petit déjeuner top!
Overnattede 1 nat i august 2023

10/10 Fremragende

Cesar

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel perfecto para una visita a Carcasonne
Maravilloso hotel situado a las puertas de la bonita muralla de Carcasonne. Con parking gratuito, servicio de piscina, agua y minibar también gratuitos. No tenemos ningún pero, nuestra estancia con dos niña fue perfecta.
Overnattede 1 nat i august 2023

10/10 Fremragende

Adeline

Overnattede 1 nat i august 2023

10/10 Fremragende

Giuseppe

Overnattede 1 nat i august 2023

10/10 Fremragende

YANNICK

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023

10/10 Fremragende

Matthew

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great proximity to the medieval city
Overnattede 2 nætter i august 2023

10/10 Fremragende

FRANCK

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel bien situé, à recommander
Bel hôtel très bien situé à 5 min à pieds de la Cité de Carcassonne. A recommander si vous voulez visiter la cité : belle piscine, bon restaurant et personnel accueillant :)
Overnattede 1 nat i august 2023

10/10 Fremragende

Emilie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023

10/10 Fremragende

Matthew

Overnattede 1 nat i august 2023

10/10 Fremragende

Victoria

Overnattede 1 nat i august 2023

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wow!
Great location, amazing service, phenomenal room. Truly a 4 star hotel. I HIGHLY recommend this hotel.
Overnattede 1 nat i august 2023

8/10 Udmærket

Ian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ideally situated for the historic town, staff excellent. Breakfast could be more varied but in general very good.
Overnattede 7 nætter i juli 2023

10/10 Fremragende

Sandra

Overnattede 1 nat i juli 2023

10/10 Fremragende

Alphedia

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
brilliant hotel close to Cite` gate in carcassonne. staff very helpful spoke english. Breakfast is amazing well worth oaying for. lovely ool
Overnattede 7 nætter i juli 2023

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very friendly team who couldn't do enough to help us. Great pool. Free parking. Amazing location just five minutes' walk from the ancient city of Carcassonne. The perfect retreat after a day of sightseeing in blazing sunshine.
Overnattede 1 nat i juli 2023

8/10 Udmærket

Patty

Overnattede 2 nætter i juli 2023