Thank you so much, Christine, it was a pleasure to host you at Shell Cottage and Priviledge really enjoyed meeting you and your family. Thank you for being such wonderful guests, and please come back in beach season!

I dont believe this is a fair review. Chloe started by booking 4 nights in June 2022 and I welcomed her warmly. Her credit card was declined but she blamed VRBO. We chatted and I sent her another pre-approval, but her card was declined again. I then sent her a third offer and she paid. The next month she sent a new request for extra dates instead of requesting a change. Because she still had her first booking in place the site was unable to process it, so we had to cancel everything and start again, with all the same payment issues. I kept her booking all this time without any payment, which was finally done in August. In September I sent her the request for the balance payment. Again, she didnt pay despite several reminders, yet I still retained her booking for her. This went on for 6 weeks while she again accused the site of being faulty while her credit card bounced. Then, still without paying, she started to request all sorts of extra services like baby equipment and after hours check in, which we obliged. Eventually she paid her balance almost 2 months late. We still kept her booking for her with many extra hours of admin, gave her a warm welcome, excellent service throughout and fulfilled all her extra requests for free. To accuse VRBO of being unreliable and failing her transactions is quite untrue, the issue was with her credit card. She also says it didn't send payment reminders, when in fact she received a total of 9 reminders...she just didn't respond to them.

Dear Olivia Im so glad you had a good stay at Shell Cottage; we very much enjoyed hosting your group. We usually schedule an annual maintenance program in September and October, and so far have replanted the garden in time for spring, addressed any damp issues that accumulated over the winter and painted the house throughout. This year we have been exceptionally full, though, so we are doing the work in stages between guests. We still need to address a few issues, so thank you for bringing the sticky door to my attention, I will add it to my builders' list when they come next week. Ive never had that comment about the shower in Bedroom 4 before...guests generally love the secluded outside shower as it has plenty of hot water, or they use one of the other 3 showers in the house if they prefer not to bath. I will certainly look at the outdoor sofa, it was redone 2 years ago but it's such a lovely spot to sit there on the verandah that it gets much use. Many thanks for your very valuable feedback, and we hope that you become one of our regular visitors to Shell Cottage.

Thank you so much, Nancy. You and your party were wonderful guests and I do hope you return soon. We'd love to have you for longer next time, and in summer!

Thank you so much, Duncan. You and your family were wonderful guests!

Hi Deborah It was good to meet you and your party, I enjoyed our conversations. Thank you for your review and yes, I can imagine that 7 of you all crowded into the front kitchen would be a bit much, but remember there are 3 areas to the kitchen with the separate tea/coffee section and the laundry. so fairly spacious. Regarding the garden, our horticulturists have advised us to keep as much undergrowth and mulch on the garden during the drought in order to retain water, and it seems to have helped as the garden is still absolutely glorious and lush, despite the severe water restrictions. Im very glad you enjoyed your stay. Warm regards Alia

Thanks Paul, your family were absolutely delightful guests and I'd love to see you back in Cape Town one day!

Ah thank you Leslye, you ladies were an absolute pleasure to host! I would so love to see you all back at Shell Cottage again. Thanks for the hats!