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Anmeldelser af Wyndham Alltra Cancun All Inclusive Resort

4 out of 5
Wyndham Alltra Cancun All Inclusive Resort
Boulevard Kukulkan, Km. 11.5, Cancun, QROO

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 3389 af i alt 5440 anmeldelser" "
Bedømmelse på 8 − Udmærket. 1224 af i alt 5440 anmeldelser" "
Bedømmelse på 6 − Okay. 449 af i alt 5440 anmeldelser" "
Bedømmelse på 4 − Dårligt. 186 af i alt 5440 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 192 af i alt 5440 anmeldelser" "

9,2/10

Rengøring

9,4/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Neha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice Caribbean sea views and accessible beach. All inclusive resort and variety of cuisines available.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Patricia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Extremely happy with our stay. Staff were super attentive and professional. We had lots of fun
Overnattede 5 nætter i maj 2024
Svar fra Ignacio R General Manager den 23. maj 2024
Dear PatriciaWe greatly appreciate your comments, it is always a pleasure to provide you with the best experience. Hope to see you back very soon!Best regards

10/10 Fremragende

Olga, Kew Gardens

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great!
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 22. maj 2024
Dear OlgaThank you so much for your score! Hope to see you back very soon!Best regards

8/10 Udmærket

Madhura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Ignacio R General Manager den 22. maj 2024
Dear MadhuraWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Fremragende

NAGAI

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service of the staff, the restaurant, and the luxury of the room were all high level, and I had a memorable and good trip.""I think it can't be helped because the sea is very close, but the disadvantage is that the humidity in the room is very high."Other than that, you can get more than the price without really saying anything.I'd love to introduce it to my friends.
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 21. maj 2024
Dear NagaiWe greatly appreciate your comments, it is always a pleasure to provide you with the best experience. Hope to see you back very soon!Best regards

10/10 Fremragende

Amanda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Definitely would return. A great resort for kids.
Overnattede 3 nætter i maj 2024
Svar fra Ignacio R General Manager den 21. maj 2024
Dear AmandaWe are so glad to read you had a great time! Hope to see you back very soon!Best regards

10/10 Fremragende

Bridget

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Staff was so kind and friendly!
Overnattede 6 nætter i maj 2024
Svar fra Ignacio R General Manager den 20. maj 2024
Dear BridgetWe greatly appreciate your comments, it is always a pleasure to provide you with the best experience. Hope to see you back very soon!Best regards

10/10 Fremragende

Naveen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved our stay , excellent hospitality. Thank you
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 20. maj 2024
Dear NaveenAlways glad to provide you with the best service! Hope to see you back very soonBest regards

10/10 Fremragende

Joy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I had a great time I will be returning
Overnattede 3 nætter i maj 2024
Svar fra Ignacio R General Manager den 20. maj 2024
Dear JoyThank you so much for your comments! Always happy to provide you with the best experience! Hope to see you back very soon!Best regards

6/10 Okay

Susette, Cibolo

Rejste med familie
Synes godt om: Rengøring, service og personale
The pictures on your website make it look peaceful and tranquil, but it’s more like spring break on the Las Vegas strip. I got a head ACH every time I left my room. There is not enough shade outside and I got super sunburned. The beach is not groomed. There was lots of seaweed on the sand. There are lots of rocks, which I cut my leg on, and the swimming area is very narrow. The food was excellent!
Overnattede 7 nætter i maj 2024
Svar fra Ignacio R General Manager den 20. maj 2024
Dear guestThank you so much for your feedback and we are sorry fro the inconveniences during your stay! We will work on it in order to improve and provide you with the 5 star service you deserve! Hope you can give the opportunity to host you back to see the improvements.Best regards

10/10 Fremragende

Maria

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All the staff and food was excellent. Especially a new hire named Alan, he was an entertainer and was so fun.
Overnattede 3 nætter i januar 2024
Svar fra Ignacio R General Manager den 20. maj 2024
Dear MariaAlways a pleasure to give you the best experience. It will be a pleasure to address your commends with Alan to motivate him to continue with the great work. We hope to see you back very soon!Best regards

10/10 Fremragende

Abdelwahed

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thanks
Overnattede 2 nætter i maj 2024
Svar fra Ignacio R General Manager den 20. maj 2024
Dear Abdelwahed Thank you so much for your comments! Hope to see you back very soon!Best regards

10/10 Fremragende

Yufei

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
1. the proeprty is kind of old， but well maintained. Room feels humid when the AC is on. overall comfortable except the humidity. 2. dinner menu is excellent, breakfast and lunch buffet is always the same, only one restaurant is open for lunch / breakfast. lots of cocktail options. sepcial items like lobster/ tomhawk steak are charged 60~200 usd. coconut is only served from 12 pm to 1pm and cost 10 usd. 3. not enough shaded beach beds/ chairs. many chairs with shade is occupied by belongs all day and the hotel never manages them. 4.Need to be on the waitlist for dinner. 5. Paola seems always ignored me when i am in front of the Italian restuarant. 6. no early check-in before 3pm though one can dine before getting the room. super thanks i can stay until 5pm after checkout.
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 20. maj 2024
Dear YufeiThank you so much for your feedback! We will work on it in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

8/10 Udmærket

Mariam, Verdun

Rejste med familie og småbørn
Synes godt om: Rengøring
We came to stay as a family. We loved the staff and the amnesties in general. Everyone was welcoming and there weee plenty to do at the hotel. The beach is nice too and so is the food. The cons: too loud at night. Impossible to sleep. Also, the place needs renovations (AC wayyyy too old and loud, and some areas of the pools are cracking or shaving off for example). Still we were generally happy with our stay.
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 20. maj 2024
Dear MariamThank you so much for your feedback! We will work on it in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Fremragende

Pamela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 20. maj 2024
Dear PamelaThank you so much for your score! Hope to see you back very soon!Best regards

10/10 Fremragende

Carlos Miguel Nunez

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved it. Very clean and welcoming
Overnattede 7 nætter i maj 2024
Svar fra Ignacio R. General Manager den 19. maj 2024
Dear CarlosAlways happy to provide you with the best experience! Hope to see you back very soon!Best regards

10/10 Fremragende

gary wade

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Ignacio R General Manager den 20. maj 2024
Dear GaryThank you so much for your score! Hope to see you back very soon!Best regards

8/10 Udmærket

katherine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R. General Manager den 19. maj 2024
Dear KatherineWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve. Hope to see you back very soon!Best regards

8/10 Udmærket

Kara D

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
We loved staying here! The staff was absolutely amazing, they did fun activities in the pool and on tje beach daily, and love the large selection of food! Only complaints we have is most of the power outlets would show power but never charge anything, bedside light didnt work, and we couldnt leave food or drink because of ants. Otherwise this was an amazing stay!
Overnattede 6 nætter i maj 2024
Svar fra Ignacio R. General Manager den 19. maj 2024
Dear KaraThank you so much for your feedback! We will follow them up in prder to improve and provide you with the 5 star service you deserve. Hope to see you back very soon!Best regards

8/10 Udmærket

shannon

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the staff and entertainment. Just wish there was more property and bigger pools..
Overnattede 5 nætter i maj 2024
Svar fra Ignacio R. General Manager den 19. maj 2024
Dear ShannonThank you so much for your feedback! Hope to see you back very soon!Best regards

10/10 Fremragende

Blanca Heredia

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy bueno
Overnattede 3 nætter i maj 2024
Svar fra Ignacio R General Manager den 21. maj 2024
Estimada BlancaSiempre un placer poder brindarles la mejor experiencia ¡Esperamos poder verlos de vuelta muy pronto!Saludos

2/10 Forfærdeligt

Raelyn

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were nice but not super helpful when problems arose. We initially park where told and noticed water there. When checking later water was rising and smelled like sewage. I let staff know, and nothing was done. Again we checked on car after dinner, as it was a rental, and water continue to rise even faster. Finally they said we could park somewhere else. Didn’t say anything about the request about it earlier or apologies. Facility ran down, water leaking from ceiling in multiple places. Our bathroom smelled like vinegar our entire stay.
Overnattede 1 nat i maj 2024
Svar fra Ignacio R General Manager den 21. maj 2024
Dear RaelynWe are sorry for the inconveniences during your stay! We will follow up the situation to improve and avoid further inconveniences and lack of attention to these details. Hope you can give us a chance to host you back in a future.Best regards

10/10 Fremragende

margaret, Norton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We come to Mexico often and this has been a favorite for us. The week stay was wonderful! The staff is amazing, the food fresh and top notch! The rooms and hotel clean and comfortable. It was my birthday and the staff surprised me by upgrading my room and decorating it. This trip was much needed and was perfect all around!
Svar fra Ignacio R General Manager den 21. maj 2024
Dear MargaretAlways glad to provide you with the best experience! Hope to see you back very soon!Best regards

10/10 Fremragende

Hanan Charles

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The animation team was great. Music was great at the pool but a bit loud. Alain and Christian from the team were great. All the staff everywhere in the hotel were very respectful and very friendly and the customer service was the most amazing I have seen at all the hotels I stayed at in my life in Europe of the US. Please pass the appreciation to your staff always as this is very important for your reputation as a hotel. The rooms need soundproofing as we could hear everything from the corridors and hear people talking loudly, which was annoying sometimes. We loved our room 2559. The design of the room is very convenient and a nice view of the lagoon. The Front desk staff were amazing and helpful as well, especially Josephina as she accomated our request to change the room very professionally. Thanks again.
Overnattede 5 nætter i maj 2024
Svar fra Ignacio R General Manager den 20. maj 2024
Dear HananAlways a pleasure to give you the best experience and we thank you for your feedback! It will be a pleasure to address your commends with our associates to motivate them to continue with the great work. We hope to see you back very soon!Best regards

10/10 Fremragende

Lindita

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Ignacio R. General Manager den 19. maj 2024
Dear LinditaThank you so much for your score! Hope to see you back very soon!Best regards

10/10 Fremragende

Bharpur

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Ignacio R. General Manager den 19. maj 2024
Dear BharpurThank you so much for your score! Hope to see you back very soon!Best regards

10/10 Fremragende

Shaelah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love our stay here - the staff are so friendly, helpful and professional. The food was great! I also had the best massage of my life with Lulu at the spa!
Overnattede 8 nætter i maj 2024
Svar fra Ignacio R. General Manager den 19. maj 2024
Dear ShaelahAlways happy to provide you with the best experience! We will address your commends with Lulu and and will give her cuddles for her great work! Hope to see you back very soon!Best regards

8/10 Udmærket

fereweiny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Ignacio R General Manager den 17. maj 2024
Dear FereweinyWe would greatly appreciate if you could share your feedback with us in order to lmprove and provide you with the 5 star service you deserve! Best regards

10/10 Fremragende

Shelby

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely fantastic! Very kid friendly and SO many activities. Everyone was very helpful. Couldn’t recommend this place enough!
Overnattede 7 nætter i maj 2024
Svar fra Ignacio R General Manager den 16. maj 2024
Dear ShelbyAlways happy to provide you with the best experience! Hope to see you back very soon!Best regards

10/10 Fremragende

Samantha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 17. maj 2024
Dear SamanthaThank you so much for your score! Hope to see you back very soon!Best regards

8/10 Udmærket

Diana

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved all the kids activities!
Overnattede 7 nætter i maj 2024
Svar fra Ignacio R General Manager den 15. maj 2024
Dear DianaWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Fremragende

Russell, KANSAS CITY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Ignacio R General Manager den 17. maj 2024
Dear RussellThank you so much for your score! Hope to see you back very soon!Best regards

8/10 Udmærket

Eileen Patrica

Synes godt om: Rengøring, service og personale
Overnattede 7 nætter i maj 2024
Svar fra Ignacio R General Manager den 16. maj 2024
Dear EileenWe would greatly appreciate if you could provide us with your feedback to follow up the situation. Please DM us via Expedia, Facebook or Google Best regards

10/10 Fremragende

Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff
Overnattede 3 nætter i maj 2024
Svar fra Ignacio R General Manager den 15. maj 2024
Dear MariaAlways glad to provide you with the best service! Hope to see you back very soonBest regards

10/10 Fremragende

Gianbattista

Synes godt om: Rengøring, service og personale
Nice place
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 14. maj 2024
Dear GianbattistaThank you so much for your comments! Hope to see you back very soon!Best regards

8/10 Udmærket

Víctor hugo

Synes godt om: Faciliteter
Todo bien la gente cálida amable todos siempre con una sonrisa lo único la alberca esta pequeña para la cantidad de gente que se hospeda
Overnattede 3 nætter i maj 2024
Svar fra Ignacio R. Gerente General den 14. maj 2024
Estimado VictorAgradecemos mucho tus comentarios ¡Esperamos poder verte de vuelta muy pronto!Saludos

4/10 Dårligt

Aiko

Synes godt om: Service og personale
Overnattede 3 nætter i maj 2024
Svar fra Ignacio R General Manager den 14. maj 2024
Dear AikoWe would like to know your feedback in order to improve! Please DM to follow up.Best regards

10/10 Fremragende

Madison

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed our stay here, and would recommend. Service was great, food was better than expected and entertainment was a fun surprise. Rooms were clean and well cooled but hot in the lobby area. Shoutout Daniel, Armando, Enrique, Alain and so many others for making it a great stay!
Overnattede 3 nætter i maj 2024
Svar fra Ignacio R General Manager den 13. maj 2024
Dear MadisonAlways happy to provide you with the best experience! We will address your commends with our associates and give them cuddles for their great work! Hope to see you back very soon!Best regards

8/10 Udmærket

Gemali

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 13. maj 2024
Dear GemaliWe would greatly appreciate if you could provide us with your feedback in order to improve and give you the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Fremragende

Reagan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful experience for our first trip to Cancun! Zero complaints from my wife and I as we celebrated our honeymoon!
Overnattede 6 nætter i maj 2024
Svar fra Ignacio R General Manager den 13. maj 2024
Dear ReaganAlways happy to provide you with the best experience! Hope to see you back very soon!Best regards

8/10 Udmærket

CLOVADICE

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Resort was really beautiful Nd the staff as well. All smile and helpful. Food was good too all day available. I didnt like the ocean as lots of rocks and sea weed . We were.not able to step inside and enjoy it. Thank you.
Overnattede 6 nætter i maj 2024
Svar fra Ignacio R General Manager den 13. maj 2024
Dear ClovadiceThank you so much for your comments! Hope to see you back very soon!Best regards

10/10 Fremragende

TANIA YAMILET HERRERA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place!
Overnattede 2 nætter i marts 2024
Svar fra Ignacio R General Manager den 13. maj 2024
Dear TaniaAlways happy to provide you with the best experience! Hope to see you back very soon!Best regards

10/10 Fremragende

Indraneel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good small(ish) property given Cancun standards. Dining options though are limited and the Italian restaurant is a major disaster but the Mexican restaurant was fab!
Overnattede 5 nætter i maj 2024
Svar fra Ignacio R General Manager den 13. maj 2024
Dear IndraneelThank you so much for your feedback! We will work harder to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Fremragende

Vatthana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very attentive and polite employees
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 13. maj 2024
Dear VatthanaThank you so much for your comments! Hope to see you back very soon!Best regards

2/10 Forfærdeligt

Alban

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 5 nætter i maj 2024
Svar fra Ignacio R General Manager den 13. maj 2024
Dear AlbanWe would greatly appreciate if you could provide us with your feedback to follow up the situation. Please DM us via Expedia, Facebook or Google Best regards

10/10 Fremragende

Andrea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 13. maj 2024
Dear Andrea Thank you so much for your score! Hope to see you back very soon!Best regards

4/10 Dårligt

Alketa

Rejste med familie
Synes ikke om: Faciliteter
The resort was lovely. There was only one small pool and a kid's pool. The food was primarily tacos. The servers were terrific. They will charge you a resort fee, and the Italian restaurant will charge you if you order steak or wine. That was not all-inclusive; the manager of that restaurant was very mean and disrespected. Buffet has the same food every day, The rooms were nice and cleaned every day. If you want coconut water at a charge, be prepared. Italian restaurants were the worst. It does not even taste like Italian food. Not worth the money you pay for all-inclusive.
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 9. maj 2024
Dear AlketaThank you so much for your feedback! All inclusive packages include meals and drinks. Of course, there are optional perks that have additional costs. We will follow up the situation in our italian restaurant to see what happened. Hope you can give us a chance to host you back to see the improvementsBest regards

8/10 Udmærket

Amit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 10. maj 2024
Dear AmitWe would greatly appreciate if you could share your feedback with us in order toImprove and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Fremragende

Ashis, Scarborough

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i maj 2024
Svar fra Ignacio R General Manager den 10. maj 2024
Dear AshisThank you so much for your score! Hope to see you back very soon!Best regards

10/10 Fremragende

Deepankar

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property with daily live entertainment and lot of excellent dining options even for vegetarians. Great option for families.
Overnattede 4 nætter i maj 2024
Svar fra Ignacio R General Manager den 9. maj 2024
Dear DeepankarAlways happy to provide you with the best experience! Hope to see you back very soon!Best regards