2 barer/lounger, bar ved poolen
Tjek tilgængelighed

Anmeldelser af Sandos Cancun All Inclusive

4.5 out of 5
Sandos Cancun All Inclusive
Cancun, QROO

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 649 af i alt 1444 anmeldelser" "
Bedømmelse på 8 − Udmærket. 359 af i alt 1444 anmeldelser" "
Bedømmelse på 6 − Okay. 216 af i alt 1444 anmeldelser" "
Bedømmelse på 4 − Dårligt. 105 af i alt 1444 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 115 af i alt 1444 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Jacqueline, Port Chester

Rejste med partner
Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Sidney, Dahlonega

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property and staff are beyond reproach. The food at the buffet leaves some to be desired. A lot of upcharges to get the “good” food in Season’s and the Italian place. The Japanese restaurant is by far the best. St Trop at the pool is great as well The pools are great and Rocio and co workers keep you well supplied with drinks and food poolside. Carlos (activity’s guy) are awesome as well. If you’re looking for a relaxing, quiet vacation, this may not be the one. If you want fun with music, activities (day and night) this is for you. We had a group of 12 and had a blast for 7 days.
Overnattede 6 nætter i maj 2024

10/10 Fremragende

Mario Alberto Lopez

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy buen lugar para descansar y divertirse
Overnattede 3 nætter i maj 2024

6/10 Okay

Musaab ahmed mohammed lutf

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is an older building but it is maintained. It was clean so that I had no issues with. Food was great and staff were very very helpful. The only improvement I would suggest is increasing the number of activities they host to make people wanna stay longer. I only went for three days and I think that was a good length otherwise I would have gotten bored. But over all it was a great experience and I enjoyed it.
Overnattede 3 nætter i maj 2024

4/10 Dårligt

clarissa

Rejste med familie
Synes ikke om: Service og personale
This hotel was nice with the food and pool access but the lounge chairs was very limited people were putting their towels down n never returning I think staff need to tell people they shouldn’t do this because people actually need to use it. The beach was terrible ref’s flags everyday I couldn’t go in the beach and that’s what I love to do that was very disappointing. The tv in the room everything was in Spanish. Two weeks before checking in I requested for a double bed and got a king size bed when I asked about it they blew me off I was suppose to receive vip access and room upgrade and I never got any of those things the only good thing about this trip was the food everything else was a waste of time and a very boring hotel
Overnattede 3 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Clarissa,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

4/10 Dårligt

Marlena

Synes godt om: Rengøring
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Sameh

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good events
Overnattede 7 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Sameh,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

ivan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy contento con mi estancia en sandos Cancún el personal es muy amable y atento a cualquier cosa que necesites. Una excelente opción para conocer cancun
Overnattede 3 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Ivan,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Kara

Synes godt om: Rengøring, service og personale
Overnattede 5 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Kara,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Shubham

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Resort was excellent, highly recommended. Whole staff were very helpful and nice. Overall resort and their service was extremely good.
Overnattede 4 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Shunham,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Justin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Justin,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Katie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful resort! Really great, small size so everything was close - while still having lots of variety of food and restaurants. Beach and pools were great! Only downside was it was very hard to get chairs. Two of the bars were being renovated while we were there - but we got great service from servers coming around the beach / pool.
Overnattede 7 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Katie,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Phillip

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ever
Overnattede 5 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Philip,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Ariana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Please with the stay and love the amazing views.
Overnattede 3 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Ariana,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Maria

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
My walls were dripping water, the bathroom walls were run down, the faucet and shower handles were difficult to turn. This place is not luxe at all!
Overnattede 3 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Maria,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Fabian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful resort was skeptical about staying anywhere in Cancun and this place was beautiful and safe staff was amazing and nice quick room service or when you need new towels they’re on it bar staff was Amazing. Pool staff was nice and quick with drinks overall amazing stay
Overnattede 5 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Fabian,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Genady, Muscle Shoals

Rejste med familie
Synes godt om: Service og personale
Hotel is very small. we liked that room key integrated with wrist bracelet - very convenient. You may order food in room - included in the package and very convenient.
Overnattede 8 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Genady,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Zakiyyah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I had a great stay celebrating Mother’s Day weekend. It was amazing the specialties restaurants were totally amazing. I must mention my favorite person Erik who went above and beyond to make my stay so memorable. Please do yourself a service and book a Spa treatment. Mario is excellent, professional and treats you with so much respect. The only truth from the reviews is the buffet food was not hot. Again the specialty restaurants made up for that. Although I didn’t have a balcony, I did get a room with a fantastic view, room 331. The windows open up and the breeze and ocean waves sounds was so good. I don’t really have any negative things to say I went to have church on the beach and to commune with God. Shout out to the entertainment in Bar One. Okay, just plan a visit you won’t be disappointed. Oh I did get to look inside the suite and WOW! It was soooooo nice. Book your trip and have an amazing time.
Overnattede 4 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Zakiyyah,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Faraz

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service was amazing. Food options were limited to someone who can only eat halal.
Overnattede 4 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Faraz,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Elvira

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was great!
Overnattede 8 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Elvira,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Ashley

Synes godt om: Rengøring, service og personale
This was our first time staying at an all-inclusive resort, and we were impressed with the friendliness of all of the staff members. Jacob, a bartender at BAR ONE, was especially awesome. He was very kind and made a really positive impression on both of us. Thank you for making our time extra special, Jacob! And thank you Sandos for an awesome experience!
Overnattede 6 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Ashley,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Karim

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
An older property that has been well maintained. Staff at all levels (housekeeping to restaurant) have great customer service and always aiming to please the guest. Food in the resort is disappointing. Not enough seating poolside/beach (majority of seats are gone by 6 am each day). I will consider other resorts in the future.
Overnattede 7 nætter i april 2024
Svar fra Web Relations den 25. maj 2024
Dear Karim,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Janessa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Janessa,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

David Ronald

Rejste med partner
Synes godt om: Rengøring, service og personale
Older hotel try to sell upgrade rooms try to push time shares on you. Staff were all really nice just time to Reno the place. Don’t think I ever will go back. Food was ok.
Overnattede 7 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear David,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Magda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Magda,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Jeremy William

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great Place!
Overnattede 5 nætter i maj 2024
Svar fra Web Relations den 16. maj 2024
Dear Jeremy,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Kiranpreet Kaur

Overnattede 5 nætter i maj 2024
Svar fra Web Relations den 25. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Yenifer

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sandos Cancún was an outstanding experience!! The service, the cleanliness was spotless, lots of activities to do, the spa was a great add-on. Mario and Silvia from the Spa were very professional and provided great service. I highly recommend the Frattini restaurant. It was a great experience starting from decoration, music, amazing food and the service.. top notch! Advel was our server and made the experience even more pleasant. Highly recommended!
Overnattede 5 nætter i maj 2024
Svar fra Web Relations den 16. maj 2024
Dear Yenifer,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

RONALD L OHREN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good
Overnattede 6 nætter i maj 2024
Svar fra Web Relations den 16. maj 2024
Dear Ronald,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Pauline, Richmond

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 16. maj 2024
Dear Pauline,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Mario Antonio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
i really like the access to the beach and the fact that is not as crowded as a public beach.
Overnattede 5 nætter i maj 2024
Svar fra Web Relations den 16. maj 2024
Dear Mario,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Adner E

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Espectacular propiedad
Overnattede 6 nætter i maj 2024
Svar fra Web Relations den 16. maj 2024
Dear Adner,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Jury

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, pool are small, but just perfect if what you want is a chill/no crowded resort.
Overnattede 4 nætter i maj 2024
Svar fra Web Relations den 16. maj 2024
Dear Jury,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Giuseppe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly and helpful staff
Overnattede 6 nætter i maj 2024
Svar fra Web Relations den 16. maj 2024
Dear Giuseppe,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Gary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love everything about the hotel
Overnattede 4 nætter i maj 2024
Svar fra Web Relations den 16. maj 2024
Dear Gary,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Michelle

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Web Relations den 16. maj 2024
Dear Michelle,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Jorge Gonzalo

Synes godt om: Faciliteter
Very nice place!
Overnattede 3 nætter i maj 2024
Svar fra Web Relations den 16. maj 2024
Dear Jorge,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Kateryna

Rejste med familie
Synes godt om: Rengøring, service og personale
It was good, however it’s very outdated and it’s very sales-y. Best for short & chill trips.
Overnattede 4 nætter i maj 2024
Svar fra Web Relations den 12. maj 2024
Dear Kateryna,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

2/10 Forfærdeligt

Priscilla

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I never post reviews but I wanted to warn everyone about our terrible experience here. My fiancé and I came to enjoy a vacation and possibly tour the venue option here for our wedding. The pictures online are very false. Our first day, no AC in our room. The shower would over fill. Due to the construction of how the building was made. We went to the buffet the first night and my goodness, the food options were terrible. I am glad they did change our room after complaint, but same thing with the shower. Due to our first night here, we decided this isn’t the place we would want for our wedding and the stay of our family. The poor construction of this building. Out dated furniture. I do not recommend sandos cancun. We ended staying out of the resort more due to lack of food and the bar in the resort being closed. Pointless resort.
Overnattede 5 nætter i maj 2024
Svar fra Web Relations den 16. maj 2024
Dear Priscilla,We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

10/10 Fremragende

Jasmina

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great resort with great stuff. Everyone is super friendly. Great and amazing service was by Jose from Zango and St. Trop - that kid was always happy to help and provide best service and most importantly he is very positive and always smiling Levy from Zango very professional and friendly I need to mention Angel waiter from the beach Fausto from St. Trop was nice and helpful Rocio as well Evert from beach and swimming pool (very hard working person in this hotel) Eddie from the swimming pool super fun, helpful and professional Eleazar from massage super cool Dani from pool activities was super cute and fun Reyes Tec Manager from the front desk was the best, most helpful and professional Thank you to all off them . They really did there best to make our vacation the best possible
Svar fra Web Relations den 12. maj 2024
Dear Jasmina,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

SIAMPHAYPHET PHET

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The staff was very friendly, attentive and helpful. Liked the different activity nights. The mini bar was stocked daily with water, beer, juice and sodas. The building and room need updates but overall, the hotel was clean.
Overnattede 5 nætter i maj 2024
Svar fra Web Relations den 12. maj 2024
Dear Sia,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Viviana

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
I would like to recognize the staff in the front desk. You guys are amazing
Overnattede 4 nætter i maj 2024
Svar fra Web Relations den 12. maj 2024
Dear Viviana,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Baljinder

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Web Relations den 12. maj 2024
Dear Baljinder,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Firuza

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed 7 nights. Staff very good and attentive.The best food in the Zango Buffet and kitchen workers as well was very nice and friendly. Definitely come back again and recommend to my friends and family.
Overnattede 7 nætter i maj 2024
Svar fra Web Relations den 9. maj 2024
Dear Firuza,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Stephanie Berdúo, Guatemala

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fue una buena experiencia de hotel, muy lindo, tranquilo, sólo la comida no era muy variada
Overnattede 3 nætter i marts 2024
Svar fra Web Relations den 9. maj 2024
Dear Stephanie,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Jodine Ann

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
We upgraded to get another restaurant included by the pool (St Troph) which we were glad we did. Open air, great view and excellent food. Our upgrade included a room with a water view and it overlooked the pool, large with a sofa, king bed and drawers for my clothes, husband used the closet. Overlooking the pool though can be loud at times so keep that in mind. The a la carte restaurants are very good, tepankayi, Italian and the masquerade dinner especially was excellent. If you want a chais lounge or cabanas you have to get out way early as they get claimed by others quickly by placing the blue beach towels on there. We lost one cabana one day because someone just took it themselves. Bring a book you don’t care about to place with your towel would help. Entertainment was good inside and by the pools, but very loud. We found ourselves down by the beach because it was quieter. Yoga on the beach each morning was nice too. Thanks to all the great staff at Sandos! Itzel, Danna, Abraham, Carlos, Dani, Inka and Ivan just to name a few!
Overnattede 7 nætter i april 2024
Svar fra Web Relations den 9. maj 2024
Dear Jodine,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

4/10 Dårligt

Santiago

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring
My room was licking for the air conditioner, I asked for a new room, and they said no because there booked, and they never fixed the problem
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 16. maj 2024
Dear Santiago,We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

6/10 Okay

Chadi

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The entertainment team was great (daniel, danna, abraham, alex, charlie, itzel, eddie). They make the staying very nice and pleasant. The facilities are old and they are not reflecting the photos and the price that you are paying. The staff in general are very nice and the food is ok, nothing overboard. It was my first experience in the cancun hotel zone and for the same price you can get better in Rivera maya.
Overnattede 7 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Carlos

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Weddings were very disruptive to sleep. Music was loud and could not sleep as they were right outside our balcony. We had early morning excursions and could not rest on 2 of the 4 nights we stayed there until weddings were over. Food options we’re the same day after day. We qualified for room upgrade via Expedia Hold membership but said we could not get it. We did not want to go through a 90 minute property presentation so did not get upgrade. Room was never swept or mopped.
Overnattede 4 nætter i maj 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was smaller and more personal.
Overnattede 5 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun