Booked a stay here for 2 nights for my cousins birthday, I booked a suite with a jacuzzi. Once I got to the room I realized that the water was not getting hot, so I called the front desk and they had someone come. He went back and fourth from 8pm- 2am trying to fix the boiler and running the jaccuzi. Finally at 2am I gave up. There was no point of switching rooms because we were only there for 2 nights. I called and ask for a refund for the night I stayed up trying to get the jaccuzi to work and they said I have to take it up with Expedia, but somehow Expedia is having trouble reaching them. My point is, this place is awful. The girls at the front desk are rude! I hope I receive a partial refund, but you all will NEVER see me there again. Please do not waste your time here. I will say though, the views are beautiful.