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Anmeldelser af GR Caribe Deluxe All Inclusive Resort

4 out of 5
GR Caribe Deluxe All Inclusive Resort
Blvd. Kukulcan Km 20.5, Lote 64, Section A, 2nd entrance, Hotel Zone, Cancun, QROO

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 612 af i alt 1402 anmeldelser" "
Bedømmelse på 8 − Udmærket. 356 af i alt 1402 anmeldelser" "
Bedømmelse på 6 − Okay. 216 af i alt 1402 anmeldelser" "
Bedømmelse på 4 − Dårligt. 115 af i alt 1402 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 103 af i alt 1402 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Rebecca Anne

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I’ve stayed here several times in 2022 and 2023 and loved it and this property’s quality has severely went down my recent stay here was awful. There are no elevators that work and you’ll be lucky to get ur room cleaned. The food is 1/10 and there are no options or diversity (even worse if u wanna eat healthy) it’s GROSS. they used to have a sushi bar by the pool where u could get anything now they have fruit sushi at the buffet, most of the restaurants are closed as well. The room service was always free it’s not anymore. The tennis court is out of commission. We had a 12;30 airport pickup and when it came early the staff did not tell us and did not care to help or offer help until i got a higher manager involved they basically laughed at our misfortune. Normally it’s whatever but i have vip status and have stayed here SEVERAL times. We did not receive any of our VIP perks. None of this is advertised and they will not care/refund you/tell u anything. I’m not rich whatsoever or snobby, just looking to have fun by the pool and this experience was hard to obtain here.
Overnattede 7 nætter i maj 2024

6/10 Okay

CHANTA

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
undergoing renovations, poor to no Wi-Fi access in the rooms. Elevator didn’t work. Meats with sometimes under cooked. Very nice property.Very nice staff. Great location. Convenient for the price. Upon arrival you get hounded to sit and schedule an appointment to listen to a hotel club membership before you get to see your room.
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Michael Alan

Rejste med partner
Synes godt om: Service og personale, faciliteter
Been here five times. Restaurant s are very good. Pools and bars are great. Rooms are good. We were on fourth floor and loved the views. Problem is elevators were out the entire time we were there. Overall good. Just exhausting climbing up and down stairs.
Overnattede 6 nætter i maj 2024

10/10 Fremragende

Kenia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Es exelente quiero volver la recomiendo a mil
Overnattede 4 nætter i maj 2024

10/10 Fremragende

dolores jaqueline calderon

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Roel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great area to star everything available
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Rodolfo Jr

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024

10/10 Fremragende

Mario Guillermo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Gladys

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly kind and nice people.
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Alberto

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good service
Overnattede 5 nætter i maj 2024

4/10 Dårligt

conslar

Rejste med partner
Synes godt om: Service og personale
If you're not a member of the facility it's kinda not real beneficial for you. Go some place else
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Barbara Lee

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved the pool and the hot tubs. The breakfasts were awesome and we had amazing food at the Bagavante Restaurant which is built directly above the ocean. The hotel had a really nice gift shop, although a bit expensive. The room was great and the king bed really comfortable. Staff were very pleasant and helpful. We had a most enjoyable 7 night stay.
Overnattede 7 nætter i april 2024

8/10 Udmærket

Jackson

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Sean

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unfortunate time to go as there are renovations being done
Overnattede 7 nætter i april 2024

10/10 Fremragende

WOO HEE

Overnattede 2 nætter i april 2024

8/10 Udmærket

Vladimir

Overnattede 6 nætter i april 2024

6/10 Okay

Alyssa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Good stay. Relaxing spot with beautiful view and area. Not a party and luxury stay .
Overnattede 2 nætter i april 2024

6/10 Okay

Agur

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024

6/10 Okay

Fabiana D

Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Property is outdated. Elevator was not working. Very limited food options in the restaurant for lunch. The pizza option served by the pool is worth it, and the drinks as well. For dinner, the restaurants that require reservation offer very good food and good service. Entertainment is also very good. My 3-year-old daughter was amazed by the Disney show performance.
Overnattede 5 nætter i april 2024

8/10 Udmærket

Laura Gwin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room was not what I booked, elevator did not work most of the time, not much hot water when showering, only served cheap liquor
Overnattede 4 nætter i april 2024

10/10 Fremragende

Meriem

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My personal experience is that I spent 6 days at the GR Caribe resort from 04/20-26. Everything was smooth from checking in to checking out. Staff very friendly, helpful and went above and beyond to help. Facility may appear old for those who are looking for trendy or modern places, but to me it represented the Mexican architecture with arches and old furniture reflecting the country's culture, more modern style would be the next door Solaris hotel. Food was repetitive but there were 3out of 5 restaurants requiring reservation (still all inclusive) and you can make reservation the day before because they get booked fast. Restaurants offer international, French, Italian and Mexican menus with rotations. Beaches and area safe. We rode the bus to Mercado 28 for souvenirs purchases and the bus stop was at the front of the hotel and runs every 5-10min. Pools, music and night shows are shared between GR Caribe and Solaris and you can cross between both easily. I won't mind going back to the same hotel if it is for a relaxing break as it is in a quiet area. However, if you are looking for night life and traffic, I would say maybe go north, closer to Cocco Bongo area (approx. 10 min by bus), there is more entertainment and restaurants all time.
Overnattede 6 nætter i april 2024

10/10 Fremragende

Barbara Evelyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ah pesar q es un hotel ya antiguo esta muy hermoso
Overnattede 3 nætter i april 2024

6/10 Okay

Matthew

Rejste med familie
Synes godt om: Rengøring, service og personale
It wasn’t terrible just aged for sure food options aren’t the best either
Overnattede 7 nætter i april 2024

10/10 Fremragende

Alexis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024

10/10 Fremragende

Todor

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service is perfect
Overnattede 3 nætter i april 2024

8/10 Udmærket

Hillary Jean

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A low key, chill vibe that's great for couples and people who are just looking to relax. I love that there was an option to go to the resort next door, as there were activities over there and it was more lively. Basically, you get the best of both worlds. The food was great, the drinks were great, the ocean was beautiful, and every single staff member we encountered was excellent. The hotel is a bit older and they are working on some remodeling right now, so there were some hallways blocked off. No big deal. This was a great stay and I would definitely return!
Overnattede 3 nætter i april 2024

8/10 Udmærket

Leslie, DRY RIDGE

Overnattede 2 nætter i april 2024

10/10 Fremragende

LUCILA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was clean
Overnattede 4 nætter i april 2024

4/10 Dårligt

Samuel

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The GR Caribe is an older facility that is only surviving because of the GR Solaris. The elevator did not work my entire 5 day stay and I was on the 4th floor. Very painful to go up and down stairs. My refrigerator also did not work and I reported it 3 days in a row and no one came to fix it.
Overnattede 5 nætter i april 2024

10/10 Fremragende

IRIS

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El personal fue muy amable. Solo el colchon no estuvo tan comodo, te dan la.opcion de mejorarlo lo cual es agradable. La comida fue muh rica, en especial sus pizzas. Gracias a todos por su buen trato. Sin duda volveremos!
Overnattede 3 nætter i april 2024

8/10 Udmærket

Manuel Cabrera

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todo bien
Overnattede 3 nætter i april 2024

10/10 Fremragende

Janette Marie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was great
Overnattede 7 nætter i april 2024

6/10 Okay

Abril, Katy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The staff was nice and friendly. The hotel was clean. The food was good. The hotel is in need of some upgrades and repairs which seems they have started.
Overnattede 4 nætter i april 2024

4/10 Dårligt

David John

Overnattede 4 nætter i april 2024

4/10 Dårligt

Mathews

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
They looped us into a 90 minute presentation to become a “member” and get cheaper stay in future. Near the end we figured it was just a timeshare presentation ( they name it something else) that needs thousands of dollars upfront cost. The high pressure sales pitch ruined our day and it took close to 2.5 hours. In the end they gave some useless freebies like a tshirt and a bag with their branding. They also gave a free photo session which we did not use. Future guests, Please decline invitation for “member preview” stuff. It’s going to ruin a day of your vacation.
Overnattede 3 nætter i april 2024

8/10 Udmærket

Benson Lake-Hoong

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024

10/10 Fremragende

Dalia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024

8/10 Udmærket

Antonio

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and organized.
Overnattede 7 nætter i april 2024

10/10 Fremragende

Yifan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent!
Overnattede 3 nætter i april 2024

10/10 Fremragende

Cynthia

Synes godt om: Rengøring
Overnattede 4 nætter i februar 2024

4/10 Dårligt

Elizabeth R

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I’ve gone here every year for the past 6yrs. Sadly this was my last one. Check in lady was the most unwelcoming an gave any details or change in the property, for example this is an all inclusive but they now charge a room service fee, is not about the money was never informed. Then Ac broke, the whole time off my stay the elevator broke down, in order to work in one off them we had to push doors shut to go up was ridiculous to go through this. I’ve stayed in all inclusive nothing like this. Adrian $ Eli did there best at front but was just terrible. Never got my upgrade. Never got a king bed. It was my forth bday my group at check in order for the bday welcome for my room I didn’t get untill the afternoon before a day of check out. What make my stay great was Javier & Nancy by the pool servers. Amazing how they felt bad made sure my whole group was happy.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Cinthya Ceila Reyes

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Las instalaciones
Overnattede 2 nætter i april 2024

6/10 Okay

Alexis Opengo

Rejste med partner
Synes godt om: Rengøring
Su personal se percibe cansado y lo transmiten a la hora de atenderte. El personal empieza a recoger la comida desde 1 hora antes de la hora estipulada. Me tocó ver a varias personas en la noche y luego temprano el otro día en la mañana. La atención mejoraría si invirtieran en personal. Y desde que llegas todavía no dejas tus maletas y ya te quieren vender un tiempo compartido.
Overnattede 7 nætter i april 2024
Svar fra Servicio al Huésped. den 15. apr. 2024
Estimado Alexis OpengoAgradecemos se haya tomado el tiempo de compartirnos sus comentarios con respecto a su reciente estancia.Lamentamos mucho esta estancia no haya sido satisfactoria para usted y su familia, sin embargo le agradecemos nos haga llegar sus observaciones y retroalimentación que nos ayuda a saber las áreas en las que debemos trabajar más arduamente, cada punto ha sido enviado a nuestros Gerentes para tomar acciones inmediatas y mejorar nuestros servicios, le ofrecemos una disculpa y nos comprometemos a continuar trabajando para mejorar nuestros servicios.Saludos Cordiales.

10/10 Fremragende

Ilir

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean friendly staff, food was served always with care most importantly clean environment and staff was wearing a hair net all the time
Overnattede 7 nætter i april 2024
Svar fra Customer Service. den 15. apr. 2024
Dear IlirThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Udmærket

victoria

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The elevator didn't work. We have to go up and down stairs, when i got there i was supposed to have a vip room and they changed it for a regular room. the food and the restaurants are good, the staff is kindness.
Overnattede 4 nætter i april 2024
Svar fra Customer Service. den 15. apr. 2024
Dear VictoriaYour opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer to our guests every day.We soon have major renovation plans for our facilities to be able to offer better services to our guests.We hope to see you again to improve your perception. We appreciate your suggestions.Sincerely.

4/10 Dårligt

Fernando Jesus, Redwood City

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024

8/10 Udmærket

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great food and service
Overnattede 6 nætter i april 2024
Svar fra Customer Service. den 15. apr. 2024
Dear JenniferThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

4/10 Dårligt

Deanna

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Poor customer service
Overnattede 3 nætter i april 2024
Svar fra Customer Service. den 15. apr. 2024
Dear DeannaThank you for sharing with us your experience about your recent stay with us.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.

2/10 Forfærdeligt

Dawn April

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
When i booked i was told it was ADULTS ONLY!!!! THEIR WERE KIDS EVERYWHERE.
Overnattede 5 nætter i april 2024
Svar fra Customer Service. den 15. apr. 2024
Dear Dawn AprilWe appreciate your valuable comments about your recent stay with us.Regarding the incident that occurred, our hotels are 100% family-owned, we offer you our most sincere apology and the inconvenience that this situation may have generated.We hope you will give us the opportunity to serve you again in the near future and change your perception.Best Regards.Customer Service.

10/10 Fremragende

Lisa B

Overnattede 4 nætter i april 2024