Indendørs pool, liggestole
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Anmeldelser af Novotel Cambridge North

3.5 out of 5
Novotel Cambridge North
2, Cambridge Square, Cambridge, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 315 af i alt 500 anmeldelser" "
Bedømmelse på 8 − Udmærket. 121 af i alt 500 anmeldelser" "
Bedømmelse på 6 − Okay. 30 af i alt 500 anmeldelser" "
Bedømmelse på 4 − Dårligt. 17 af i alt 500 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 17 af i alt 500 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

9,2/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Kenneth A.

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel - bad wifi
Great stay though the wifi was terrible. Were there for 12 nights and had to use my phone as a wifi hotspot for the entire stay. Other than that great hotel. Breakfast was a little cold and they often ran out of food but cleaning was great and in general a great stay. Next time I’ll have to look for a hotel with more modern facilities when it comes to network.
Overnattede 12 nætter i juli 2023

10/10 Fremragende

Anders Bork

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2023
Svar fra Anna - Front office team leader den 3. jun. 2023
Dear Andres,Thank you for staying with us and for rating your stay so highly.We hope to see you again

8/10 Udmærket

Christina

Overnattede 2 nætter i juli 2022
Svar fra Reception Team den 5. jul. 2022
Thank you for for rating us and giving us 8 out of 10, It is a pleasure to receive customer's feedbacks. We hope to see you again and we also hope that your next stay would be as pleasant as the previous one.

8/10 Udmærket

Yvonne

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed here with my family and we had two rooms, each for 3 people. We got placed on the first floor near the access to the pool which was great. Sadly our experience was mixed, partly because one room was beautifully clean whilst the other wasn't - the unclean one; the carpet had crumbs all over it, the bathroom was dirty with toothpaste in the sinks, and the glasses had lipstick on them. The work surface was also unclean. As we had booked 2 family rooms, I was expecting that the children's beds would have been made up, but that wasn't the case. Housekeeping came, and it was resolved quickly. The hotel is beautifully modern and well equipped, and the pool/gym are excellent. There are towels provided and the pool is great for children, especially as it is only 1.2m deep. The jacuzzi doesn't work, and the sauna was only 60 degrees heat, so just warm and not hot. The reception is a lovely open space and a great place to meet. The reception staff were very helpful. We made the mistake of getting on the train to Cambridge, which is over a mile to the centre of Cambridge... a tip for anyone else staying here, just book an Uber if you have children or elderly relatives with you who may struggle to walk so far. Overall, I'd rate the hotel as very good; with some minor tweaks and attention to detail, it could easily be excellent.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Amy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Massive car park, train station next door, a few minutes away from town center by train, quiet rooms, reasonably good gym.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Rachael

Rejste med familie
Synes godt om: Service og personale
Really enjoyed the hotel however the carpet and furnishings had some sort of white powder over them. Everything else was goo and staff were friendly
Overnattede 1 nat i maj 2024
Svar fra Charlotte, Assistant Front Desk Manager den 18. maj 2024
Dear Racheal, Thank you for taking the time to review your stay at Novotel Cambridge North. It was great to read that you enjoyed your stay and the staff were friendly and accommodating throughout.As a precautionary measure we do use a bed bug repellant, which does come in a powder form, but this has kept the hotel free of bed bugs and keeps our guests minds at ease. We hope to welcome you back again soon. Kind Regards,

8/10 Udmærket

Sorin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Khuslen

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Mohammed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Owning

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Space and new property. Comfortable and clean. next to the station.
Overnattede 1 nat i maj 2024
Svar fra Charlotte, Assistant Front Desk Manager den 9. maj 2024
Dear Owning, Thank you so much for taking the time to review your stay at Novotel Cambridge North, It is great that you found the hotel to be spacious and you found the rooms to be clean and comfortable. We hope to welcome you back again soon.

10/10 Fremragende

Owning

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Swimming pool and great location
Overnattede 1 nat i maj 2024
Svar fra Charlotte, Assistant Front Desk Manager den 12. maj 2024
Dear Owning,Thank you for taking the time to review your stay at Novotel Cambridge North. It is great to read that you enjoyed our swimming pool and the location of the hotel. We hope to welcome you back again soon.

6/10 Okay

David

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Convenient location so would stay again: Pros; Comfortable lounge and bar area, new hotel so rooms nicely appointed with safe & fridge. Quiet so good night's sleep. Cons; no one told us you need to use your key card to work the lift! Free wifi really poor which was frustrating for this type of hotel; no instructions as to how you work the air con or tv so we gave up, breakfast charge was £18! so we ate elsewhere. Shower had some mould.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Kerri

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel, clean and quiet considering it’s next to a train station. Food was superb, dinner was delicious despite the price and plenty of choice for breakfast. The only criticism I have would be the staff who were very polite and professional when spoken to however could have been more attentive. Had to ask for the bill 3 times after dinner and on check in at reception no information was given about hotel facilities, check out time, breakfast times etc. Great location can get train into Cambridge or drive from the hotel however parking is expensive in Cambridge and at the hotel (depending on your duration) so would have been nice to have free parking given the price paid for the room. Overall though very pleasant and comfortable stay.
Overnattede 1 nat i april 2024

8/10 Udmærket

Laura

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
The hotel is very well located respect the railway station and it’s a very well designed with all the amenities, such as gym, swimming pool, the only black spot is the accuracy for cleaning. Fingerprints on the mirror and the shower cabin and other minor details. Staff at the reception and at the bar very kind and customer oriented
Overnattede 2 nætter i april 2024

8/10 Udmærket

MAKEDA

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I am a big fan of this hotel and have been twice now and have already book another stay. It is great for young families. The only downside is the fact the pool does get incredibly busy very quickly. A booking system might be better on the days the hotel is busy. I did encounter some issues during my stay but the team worked to rectify this and were incredibly polite and understanding.
Overnattede 1 nat i april 2024
Svar fra Charlotte, Assistant Front Desk Manager den 27. apr. 2024
Dear Makeda,Thank you for taking the time to review your stay at Novotel Cambridge North. Thank you for your lovely feedback and it was great to have you stay with us again. We do appreciate that the pool is very popular with children and families so it can get very busy, particularly during weekends. It is regretful that you experienced an issue with your stay, but it is great that the staff were on hand to rectify it for you, and did so in a polite manner. We hope to welcome you back for a third stay with us soon!

2/10 Forfærdeligt

shahir

Overnattede 2 nætter i april 2024

10/10 Fremragende

Ricardo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel. Very clean. Service was excellent. Breakfast was plentiful
Overnattede 1 nat i april 2024
Svar fra Charlotte, Assistant Front Desk Manager den 23. apr. 2024
Dear Ricardo, Thank you for taking the time to review your stay at Novotel Cambridge North. It is great that you found the hotel clean and found the staff excellent. We are also glad you enjoyed the breakfast. We will pass your wonderful comments onto our team, who will be delighted to receive such positive feedback. We do hope to welcome you back in the future.

10/10 Fremragende

Jeanie

Overnattede 1 nat i april 2024

8/10 Udmærket

Torera

Overnattede 1 nat i april 2024

10/10 Fremragende

Surinder

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel. Comfortable rooms. Great location
Overnattede 1 nat i april 2024

8/10 Udmærket

Freya

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Lovely and spacious. Leisure area was really manky late Sat pm Dirty towels everywhere and no clean
Overnattede 2 nætter i april 2024
Svar fra Charlotte, Assistant Front Desk Manager den 3. maj 2024
Dear Freya, Thank you so much for taking the time to review your stay at Novotel Cambridge North. It is great to hear that you found the hotel, lovely and spacious, but it is disappointing to read that you found the Wellness Centre had no clean towels when you visited on Saturday afternoon, as we regularly check the area to ensure cleanliness standards are high. Nevertheless I hope you had a wonderful stay.

10/10 Fremragende

Danyal, London

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
High quality presentation and aesthetic with pleasant and spacious rooms. Paid car park available. Excellent staff and service - staff really made the hotel a solid five star rating.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Douglas, Milton Keynes

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Hotel was nice, breakfast was great, enjoyed a swim in the warm pool. Friendly staff and super efficient check-in. Our only issue was that I woke up with 8 bites on my arm - staff suggested these may be mosquito bites but it’s March in England?
Overnattede 1 nat i marts 2024

10/10 Fremragende

Joshua

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel, modern, clean and good transport links, would stay again if and when I come to Cambridge
Overnattede 1 nat i marts 2024

10/10 Fremragende

Wei

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Brilliant front desk service, unbelievable gourmet breakfast, cozy bed. Will recommend to my friends.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Anna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect for a Business stay, Pool, gym, Cindy bed and clean room
Overnattede 3 nætter i februar 2024
Svar fra Reception Team den 12. mar. 2024
Dear Anna, Thank you so much for the time to review your stay with us. It is great that you found us perfect for your business stay and that you enjoyed all the facilities we have to offer. We hope to welcome you back again very soon.

10/10 Fremragende

sarah

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a fantastic stay. We stayed for one evening and used the pool. Our 5 year old son was overjoyed with this. Train into Cambridge takes about 5 minutes and was really cheap. Room was spacious and clean and at time of booking we had booked two rooms (one for my parents) and that was conveniently opposite our room. The staff in the restaurant went out of their way on every occasion we dined in there. During our evening meal, which was incredibly nice and all freshly homemade, the man servi g us was incredibly kind and attentive to my son and even brought him extra fruit. The next day at breakfast, having realised it was our sons birthday some sweet treats were brought to our table and a chorus of happy birthday sung. It really made his day. We will definitely stay at this hotel agin! Thanks so much!
Overnattede 1 nat i marts 2024
Svar fra Reception Team den 9. mar. 2024
Dear Sarah, Thank you for taking the time to leave such a wonderful review of your stay at Novotel Cambridge North. We are so glad your son had a great time using the pool. We will pass your kind comments onto the restaurant team, who will be thrilled to know they made your son's birthday extra special and your stay overall even better. We hope to welcome you back again soon.

10/10 Fremragende

Andreia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Daniel

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i marts 2024

8/10 Udmærket

Barry, Leigh on sea

Overnattede 1 nat i februar 2024

10/10 Fremragende

Alicia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Malcolm

Overnattede 2 nætter i februar 2024

8/10 Udmærket

Sachin

Overnattede 2 nætter i februar 2024

8/10 Udmærket

Rob

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024

6/10 Okay

Mindaugas

Overnattede 1 nat i januar 2024

8/10 Udmærket

Pei Ni

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great service, pool and breakfast
Overnattede 1 nat i januar 2024

10/10 Fremragende

Lucy

Overnattede 3 nætter i januar 2024

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

8/10 Udmærket

Dan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My room was booked in my name by my PA, who booked using a company credit card. This seemed to cause the reception person a lot of trouble and (for the second time) he tried to get me to pay for the room on my own credit card. I'll be staying at the hotel a couple of nights every week and really don't want to run into this each time I stay
Overnattede 1 nat i januar 2024

10/10 Fremragende

Daniela

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelent swimming pool and gym
Overnattede 1 nat i januar 2024

4/10 Dårligt

Stacie

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Bed hard and uncomfortable, no water in room on arrival.
Overnattede 1 nat i januar 2024

10/10 Fremragende

jonathan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

8/10 Udmærket

Emma

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A great hotel for a car free visit to Cambridge. It’s right next to Cambridge north station and there’s a bus right outside the hotel that takes you to Cambridge city centre within 15 mins. Lovely pool, comfortable beds and rooms and nice breakfast. Very friendly staff.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Business over night stay
They say that staff make a visit worthwhile. I stay in a lot of hotels on business and have to say that the staff here from entering to leaving were so helpful and friendly, great rooms, great breakfast.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Mark

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are amazing and could not be more helpful. Food was delicious
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Nicole

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely
Lovely stay, lovely staff!
Overnattede 1 nat i december 2023

10/10 Fremragende

China

Overnattede 1 nat i januar 2024

10/10 Fremragende

tara

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023

6/10 Okay

Robert

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Looks great, staff lack training.
New hotel, nice decor, great parking and conveniently right next to station which is just 4 minutes into Cambridge. Nice in room amenities. Service levels pretty poor, some staff lack basic training while others have to make up for them and are probably exhausted. Normally I’d understand keeping staffing levels is difficult in recent years but this place has an abundance of people standing around. Perhaps they’re underpaying?! Pool area always full during our stay even late in evening. Gym lovely, great for hotel this size. Changing rooms tiny and covered in water and people’s fluff. Grim.
Overnattede 2 nætter i december 2023

10/10 Fremragende

Kellie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The receptionist was really lovely and gave us free drinks as our room wasn't ready ( we arrived a bit early) 😊
Overnattede 1 nat i december 2023