Hoteller i Cacao Alto

"Hotel was good, staff was very nice and helpful. But online it says all inclusive and it’s not, you have to pay an additional fee for it to be all inclusive."

"Parking cost adds up (had to pay parking even for 15min checkin). Room next to water stinks due to stagnant water/parked boats and so cant enjoy balcony. Smell creeps inside if AC is OFF or doors opened. "

"you need a elevator, for handy cap person,and a breakfast station."

"The front desk staff were amazing. Brian, Alanis and Aleida were always cheerful and helpful. The maintenance staff responded fairly quickly. There are some issues on the property that need addressing. The restaurant menu was not too appealing. The beach was within walking distance but you can’t get in. Limited drawers, a loud schilling noise from shower head, slippery moist floors resulting from increasing the temperature in the room are some examples. Overall a peaceful , restful vacay."

"Habitación limpia, buen ambiente!"

"Buen sitio y limpio"

"Todo muy bien "

"If you’re going looking to take some rest this is not the place. Everything else was fine."

"Limpieza está muy por debajo de lo esperado, sábanas sucias, piso sucio"

"Bad customer service (horrible, it’s through a phone line and no one is near the hotel). . TV controller didn’t worked. Very difficult to understand how to get to the lobby. Place is not secured, any guest can lock the lobby from the inside and you will remain outside until someone comes out. I clearly hear the room outside. The fridges are shared with the whole hotel. "

"Poot and parking is not safe."

"Property needs maintenance. There is a laundry mat across the street which was an absolute life savor. We decided to wash the sheets and quilt, looked like it was used and not changed from last guest. There is a lobby that is general use for the occupants but not inside the room as listed. It’s a one stop deal and it did its purpose overall. Bring your own everything as the toiletries are very limited. Last but not least it’s right next to a funeral home. Enjoy!"

"Room was ok if you like cold showers as there was no hot water … I notified hotel as soon as I noticed and they said there was no isssues before I checked in …staying for two nights so I asked for one back to find another hotel and they declined . Said they would send maintenance out … maintenance never came and I kept saying no hot water … I saw cleaning lady and asked her to show me if I’m doing something wrong and she said previous guests have complained and nothings been done about it’s, so...

"The best part of this hotel was the bathroom it was very clean. Everything else is left to be desired. "