Hoteller i Buvuma Island

"This hotel has potential and very beautiful environment. The staff need training in customer service and hotel management. We had booked and paid for a superior room but when we arrived they told us that there was no warm water in the room and the other room the aircondition was not working. We were told that our room was upgraded but when we checked out the room was a standard room. A lot happened during our check in so we ended up having cold showers for two days. Breakfast was boring. Why is the coffee machine in the bar and can only be used by a bar attendant? A Rolex, fried ægs/ omelette and bread with butter will be better than what you serve in for breakfast. If it is expensive then charge more on the rooms and improve🙏 Your location is beautiful and the building is beautiful. This hotel can become a five star with the right staff and improvements "