Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 589 af i alt 1002 anmeldelser" "
10 - Fremragende
589
Bedømmelse på 8 − Udmærket. 263 af i alt 1002 anmeldelser" "
8 - Udmærket
263
Bedømmelse på 6 − Okay. 73 af i alt 1002 anmeldelser" "
6 - Okay
73
Bedømmelse på 4 − Dårligt. 37 af i alt 1002 anmeldelser" "
4 - Dårligt
37
Bedømmelse på 2 − Forfærdeligt. 40 af i alt 1002 anmeldelser" "
2 - Forfærdeligt
40
9,0/10
Rengøring
8,8/10
Service og personale
8,8/10
Faciliteter
9,0/10
Overnatningsstedets tilstand og faciliteter
8,6/10
Miljøvenligt
Anmeldelser
8/10 Udmærket
Claus
Rejste med familie
27. nov. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Claus
Overnattede 4 nætter i november 2019
10/10 Fremragende
Jan
5. aug. 2018
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt ophold
Perfekt hotel med alle faciliteter. Vi var der med besøg til Niagara Falls, hvilket var 25 min væk. God morgenmad som det plejer på Hamptons Inn. Lækker pool område
Jan
Overnattede 2 nætter i juli 2018
8/10 Udmærket
Amy, Cape Coral
Rejste med familie
13. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The suites are spectacular with beautiful views of the downtown Buffalo architecture and Lake Erie. The bathroom was huge and luxurious!
Amy
Overnattede 3 nætter i maj 2024
10/10 Fremragende
Sheneen
Rejste i en gruppe
6. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect spot to stay and visit Niagara Falls, and a look around town.
Sheneen
Overnattede 2 nætter i maj 2024
4/10 Dårligt
Kimberly
Rejste med partner
5. maj 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Breakfast was horrible, hot tub shut down, check in wait times long, check in staff and over night staff were lovely check out staff didn't even want to address anything, when told I had concerns with my stay no apology no inquiries as to what was wrong since I booked through a third party I was just handed a business card of the manager and nothing else was said no apology no thank you for staying nothing!
Kimberly
Overnattede 1 nat i maj 2024
8/10 Udmærket
Monica
Rejste med partner
5. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I would stay again
Monica
Overnattede 1 nat i april 2024
2/10 Forfærdeligt
Brandon
30. apr. 2024
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Brandon
Overnattede 2 nætter i februar 2024
6/10 Okay
Ellen
Rejste i en gruppe
21. apr. 2024
Arrived late, put us in room 423. Probably the worst room in the entire hotel. Right next to the elevator. 6am elevator doors start opening.
Rusty Sign outside the window kept cranking from the wind. Shower head was busted.
Went out the next day and came back around 4pm. The room smelt of weed. Very strange. No room service. Requested a new room and they politely accepted. New room was much better
Ellen
Overnattede 2 nætter i april 2024
8/10 Udmærket
Kendall
Rejste med partner
21. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to downtown and within walking distance of many restaurants.
Kendall
Overnattede 4 nætter i april 2024
10/10 Fremragende
Vladan
19. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Vladan
Overnattede 1 nat i april 2024
2/10 Forfærdeligt
Joseph
Rejste med familie
13. apr. 2024
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter
Our room had a bad odor which triggered our daughter’s asthma both our nights with terrible attacks. At midnight night 2 I went to the desk and they upgraded our room and that one was much better. But our first room had empty shampoo and conditioner and the trash piled up a lot with them not coming around other than every other day. Also paying to park 16 dollars at day at the hotel you don’t know until you get there which kinda stinks. I’ll stay outside the city if we go back next time.
Joseph
Overnattede 2 nætter i april 2024
2/10 Forfærdeligt
Jackie
Rejste med familie
5. apr. 2024
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
Arrive at 3:00 check in room was not ready till 530 was going to a hockey game i had injured my leg and need to rest it and did not have the chance due to not getting into my room so missed the game. Poor management. New they were sold out for the night before and the night i was staying but did not book and more staff. The cleaning people went without breaks not fair or legal. Need to do better
Jackie
Overnattede 1 nat i marts 2024
Svar fra sarah den 8. apr. 2024
Thank you for your response. I am very sorry for the delay in your check in. We did have a proper staff set up for the day, however we had several call offs for illness, and a death in the family of a staff member mid shift. It became an issue that we could only maintain the best we could and try to get everyone in as quickly as we could. I can assure you that we strictly follow guidelines for breaks, and all housekeepers are required to take a break according to the laws of NYS. Thank you for your input, we use all guest comments and feedback to better ourselves. While this was a situation out of our control, we will have better back up plans for future!
10/10 Fremragende
Martinque
2. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Martinque
Overnattede 1 nat i marts 2024
6/10 Okay
Tiziano
Rejste med partner
1. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was very nice..good size..clean. Breafast waa geeat. Unfortunately..the room smelled like smoke which was very unsatisfactory. We alerted management who advised they could not switch rooms due to being fully booked. They offered to remedy the situation by putting in an ionizer but it did not remove the smell.
Tiziano
Overnattede 1 nat i marts 2024
Svar fra Sarah den 1. apr. 2024
Thank you for taking the time to send in your feedback. I am happy to hear that your room was clean, and breakfast was to your liking. I am so sorry that your stay was affected by a smoke smell you say you experienced in your room, and I am sorry we were unable to remedy this fully due to being sold out. I will speak to my housekeeping department to see what more we can do prior to a guest checking in to avoid this in the future. Thank you again!
2/10 Forfærdeligt
shane
Rejste i en gruppe
1. apr. 2024
Synes ikke om: Faciliteter
Check in was absolute disaster. Had 3 rooms booked for a large group. 1 room was ready on time (3pm check in). 2nd room wasn’t ready until 4:30 and 3rd room 5:30.. had to wait in a large line every time to inquire about the status because only 1 person was working the desk. Which is ridiculous for a Saturday and when everyone’s check in is 3pm. Rooms were only supplied with 1 towel (I checked off 4 people staying in the room upon booking). We called 3 times to bring us more and they never brought them.
I will say however, the lady working the desk was very nice and professional. She was taking lots of flack from everyone because many more were in this situation. Upper management is clearly an issue with this place if this is the standard they set for their employees and customers.
shane
Overnattede 1 nat i marts 2024
Svar fra Sarah den 1. apr. 2024
Thank you for your feedback. Saturday was a series of unfortunate events for us here. The staff did try their best to accommodate our guests. Between a death in one of our staff members close family members mid-shift, as well as several call offs for illness, it was a bad day. However, I am confident in saying this is not a common issue at this property. Unforeseen circumstances can & will occur, but we always do our best to pull together. Emily who is the girl you spoke of and was at the front desk is actually a member of upper management and was one of the people that helped hold it down. Thank you again for taking the time to send in your concerns. I do hope if you will be in the area again, you will give us another shot!
10/10 Fremragende
sahara
Rejste med familie, Rejste med familie og småbørn
30. mar. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Cool ,kid friendly and definitely clean
sahara
Overnattede 1 nat i marts 2024
2/10 Forfærdeligt
Debbie
Rejste med familie, Rejste med partner, Rejste med kæledyr
26. mar. 2024
Synes ikke om: Rengøring, service og personale
I booked a two day trip, but due to weather conditions when I checked and asked to only stay one night and cancel the second. They told me to reach out to Expedia, which I did immediately and Expedia was going to take care of this. The reason I didn’t cancel any sooner is I wanted to make sure they didn’t cancel both of my nights. now I’m being informed that I cannot get a refund for the night that I didn’t stay? This is unacceptable. I did as much as I could to give advance notice I was a Hilton member and I expected more out of this company. I believed I had a guarantee to at least up to 24 hours , first of all, I won’t recommend anyone going through Expedia and second of all. I don’t know that I would stay at another Hampton Hilton Inn in that area again the service was horrible.
Debbie
Overnattede 2 nætter i marts 2024
10/10 Fremragende
JAMES J
23. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
nice stay ,will return
JAMES J
Overnattede 3 nætter i marts 2024
10/10 Fremragende
Anne
Rejste med kæledyr
22. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Jaice was wonderful at check in. So kind and helpful, great positive energy. Too bad the pet charge is so high ($75); that’s my only negative.
Anne
Overnattede 1 nat i marts 2024
6/10 Okay
Lakin
Rejste i en gruppe
17. mar. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Very nice 😊
Lakin
Overnattede 1 nat i marts 2024
10/10 Fremragende
Bunthoeun
17. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bunthoeun
Overnattede 1 nat i februar 2024
8/10 Udmærket
Kathleen, Sainte-clotilde
Rejste med familie
16. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place close to everything
Kathleen
Overnattede 2 nætter i marts 2024
10/10 Fremragende
Russell
Rejste med familie og småbørn
15. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff and close to restaurants
Russell
Overnattede 1 nat i marts 2024
10/10 Fremragende
Robert
Rejste med familie
10. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, friendly staff. Large, clean room. Gym was good size with great equipment too. Would recommend
Robert
Overnattede 2 nætter i marts 2024
10/10 Fremragende
Dean
Rejste med familie
10. mar. 2024
Excellent location and a place that I would definitely come back to. Lots of choices for restaurants.
Dean
Overnattede 1 nat i marts 2024
10/10 Fremragende
Suzanne
9. mar. 2024
Suzanne
Overnattede 2 nætter i marts 2024
10/10 Fremragende
James
9. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
James
Overnattede 1 nat i marts 2024
10/10 Fremragende
Stefania
29. feb. 2024
Stefania
Overnattede 1 nat i februar 2024
6/10 Okay
Joseph
Rejste med partner
25. feb. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Upon checking in,room was not available until 4:15. Claimed that cleaning was behind because of being sold out the previous night.Room we received had peanut m&m’s on floor. Apparently missed because of rush job cleaning?
Joseph
Overnattede 1 nat i februar 2024
4/10 Dårligt
Justin
25. feb. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Justin
Overnattede 1 nat i februar 2024
10/10 Fremragende
Kira
Rejste med partner
22. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful place to stay. I always have a great experience whenever I stay there
Kira
Overnattede 1 nat i februar 2024
10/10 Fremragende
Anthony
21. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room was spacious, clean and beds were comfortable.
Anthony
Overnattede 3 nætter i februar 2024
6/10 Okay
Charles
Rejste med familie
19. feb. 2024
Tough question. The facility is very nice and the service was excellent. However, check in was supposed to be 3:00 pm. We arrived at 4:45 to find out our room wasn’t ready. Not happy about that. I’m guessing there is a lack of personnel to operate the hotel.
Charles
Overnattede 1 nat i februar 2024
10/10 Fremragende
Patricia, ALBANY
Rejste med partner
18. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were staying for one night to attend a wedding, Staff was wonderful accommodating an early check in so we could get ready.
Excellent staff. Thank you
Patricia
Overnattede 1 nat i februar 2024
10/10 Fremragende
Leslie
Rejste med familie
17. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient for what we needed overnight stay.
Leslie
Overnattede 1 nat i februar 2024
4/10 Dårligt
Sherry, Falls of Rough
16. feb. 2024
Sherry
Overnattede 1 nat i februar 2024
10/10 Fremragende
Laurie
11. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Laurie
Overnattede 1 nat i februar 2024
6/10 Okay
tyquana
Forretningsrejsende
6. feb. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring
Mold in the shower
The room was nice and comfortable. I went to take a shower and the shower head had mold and another kind of bacteria that is pink called Serratia that thrives in damp places. They need to ckean the shower heads regularly. Pretty dusgusting.
tyquana
Overnattede 1 nat i februar 2024
4/10 Dårligt
Jason
Forretningsrejsende
3. feb. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Too Loud
Was first placed in a room right above a club, the sound was terrible. We were able to switch rooms after several calls.
Jason
Overnattede 1 nat i februar 2024
10/10 Fremragende
NATALIE, CHICAGO
Rejste med familie
2. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property and staff. Clean and friendly entrance. Breakfast has protein and great OJ and coffee!
NATALIE
Overnattede 2 nætter i januar 2024
10/10 Fremragende
FLAVIO GURGEL
29. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
FLAVIO GURGEL
Overnattede 2 nætter i januar 2024
10/10 Fremragende
Alexis
Rejste med familie
29. jan. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in person is super nice, was very clean, easy and quick.
Alexis
Overnattede 1 nat i januar 2024
10/10 Fremragende
Zuelkis
28. jan. 2024
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Zuelkis
Overnattede 1 nat i januar 2024
6/10 Okay
Gerry
27. jan. 2024
Gerry
Overnattede 1 nat i januar 2024
10/10 Fremragende
Ashley
26. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ashley
Overnattede 2 nætter i januar 2024
10/10 Fremragende
Matt
Rejste med partner
21. jan. 2024
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I was not impressed that they failed to mention the pool is under construction and therefore not available for use! Also, the breakfast was the worst I've ever seen. They advertise several restaurants on site, we didn't see one. I will say when I asked the assistant at the desk about recommendations for food her coworker came from another office and gave us several options!
Matt
Overnattede 1 nat i januar 2024
2/10 Forfærdeligt
David
16. jan. 2024
David
Overnattede 2 nætter i januar 2024
2/10 Forfærdeligt
Toby
Rejste med familie, Rejste med familie og småbørn
14. jan. 2024
During our stay, a winter storm hit the area and a travel ban was put in place by the state of New York. When we asked the hotel staff if we could stay extend our stay based on not being able to travel, we were told they could extend our stay for one night for the price of $700! When we asked them how they can price gouge like that based on the winter storm and the travel ban they blamed it on the bills game! Absolute disregard for their customers and their safety! Done with Hilton
Toby
Overnattede 2 nætter i januar 2024
Svar fra Sarah den 15. jan. 2024
The rates that we had available for the night of the 14th were right in line with the rest of the city. I do not see anywhere that we were charging 700 rates though. It also can be based on if you are in a suite versus a standard room. We were actually very careful not to price gouge based on the circumstances. This is not something that Hilton, or our management company would allow to happen. I am not sure who you spoke with that quoted that rate, but if you recall, please let me know.
8/10 Udmærket
Cynthia
Rejste med familie
12. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Cynthia
Overnattede 1 nat i januar 2024
10/10 Fremragende
HO YOUNG
Rejste i en gruppe
2. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort