Restaurant

Anmeldelser af Phoenicia Grand Hotel

4 out of 5
Phoenicia Grand Hotel
87, Alexandru Serbanescu Boulevard, Sector 1, Bucharest

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 65 af i alt 158 anmeldelser" "
Bedømmelse på 8 − Udmærket. 60 af i alt 158 anmeldelser" "
Bedømmelse på 6 − Okay. 18 af i alt 158 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 158 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 8 af i alt 158 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

8,6/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

mai-britt

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2019
Svar fra Raluca Dragan - Sales Department den 29. jan. 2019
Thank you for choosing Phoenicia Grand Hotel for your recent trip to Bucharest and for rewarding us with the highest rating.

2/10 Forfærdeligt

Asser

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Insufficient A/C
The aircon is insufficient in some rooms and the staff are very aware. When I called to complain they insisted on sending the housekeeping to check. It took 30 min before she came and they only changed my room when I showed up in the reception with all my luggages and insisted to get another room or check out. Breakfast is fantastic but it cannot make it up for the inconvenience with the room and the lack of service.
Overnattede 1 nat i juni 2018
Svar fra Iulia D den 19. jun. 2018
Thank you for sharing your experience at Phoenicia Grand Hotel. I am sorry to hear that you were disappointed with the air conditioning and the reception staff. Improving our services is a permanent issue for us and your feedback was sent to the manager in charge. We warmly welcome you to the next stay when your business brings you in Bucharest!

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2018
Svar fra Iulia D den 19. jun. 2018
Thank you for the review!

8/10 Udmærket

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
En super oplevelse. Kan klart anbefales
Overnattede 4 nætter i februar 2018
Svar fra Raluca Dragan - Sales Department den 26. mar. 2018
Thank you for choosing Phoenicia Grand Hotel and for appreciating our services.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2017
Thank you for being our guest!

8/10 Udmærket

curt

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Michael Møller, Kolding

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig fin service. Stort hotel, med både restauranter og barer.

10/10 Fremragende

Raisa

Overnattede 3 nætter i april 2024

10/10 Fremragende

arman

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing hotel with super friendly staff, it was my second time staying with Phoenicia and definetely not my last ! Best hotel in Bucharest with amazing facilities
Overnattede 2 nætter i marts 2024
Svar fra Vlad, Guest Relation Officer den 27. mar. 2024
Dear Mr. Arman, Thank you for taking your time to rate your experience at Phoenicia Grand Hotel!Hope to welcome you again soon !Best regards,

8/10 Udmærket

Safa

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
friendly staff
Overnattede 1 nat i marts 2024
Svar fra Vlad, Guest Relation Officer den 27. mar. 2024
Dear Mrs. Safa,Thank you for reviewing your experience at Phoenicia Grand Hotel! Your feedback was shared with the staff. Truly hope to welcome you again in a future trip to Bucharest !Regards,

2/10 Forfærdeligt

Adnan

Forretningsrejsende
Synes ikke om: Rengøring, service og personale
Overnattede 1 nat i december 2023

10/10 Fremragende

steve, dedham

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Full service property close to the airport. I have only two observations worth noting 1. The restaurant - We were there on a thursday night and ordered a few items. We were informed that said items were not available that night. This was soup, a burger, and a pizza. These are perhaps the easiest things a restaurant provides. Not sure why, but it seemed rather odd, especially for such a large property. 2. There is a club inside of the hotel that they seem to treat mysteriously. I forget the exact name but it's something like Club Misti. What it was was a small room, a small bar, a few couches, a pool table, and a stage with a stripper pole. There were also three working women there . I do not know to what exactly there services were, but it is a rather seedy thing that perhaps should not be a part of an otherwise respectable looking hotel. Maybe this is how things are done in Romania, and it's a common thing in nice hotels, but i didnt see anything like this anywhere else while I toured to country.
Overnattede 1 nat i november 2023

10/10 Fremragende

Nazrin

Overnattede 6 nætter i november 2023

8/10 Udmærket

jan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023

4/10 Dårligt

Atsushi, Duesseldorf

Synes ikke om: Rengøring, service og personale
Overnattede 2 nætter i november 2023

10/10 Fremragende

Wissam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect stay
Overnattede 2 nætter i november 2023
Svar fra Vlad, Guest Relation Officer den 16. nov. 2023
Dear Wissam,Thank you for the great review, we are looking forward to welcome you again!Have a nice day !

4/10 Dårligt

flavio

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, værelsets komfort
Overnattede 4 nætter i oktober 2023
Svar fra Vlad, Guest Relation Officer den 13. nov. 2023
Dear flavio,Thank you for sharing your feedback about your stay at Phoenicia Grand Hotel. While our team are usually very good at what they do, we take all feedback seriously and we shall use your feedback to create a better accommodation experience for all our guests. We hope that you will give us another chance and return to Phoenicia Grand Hotel. Yours sincerely, Phoenicia Grand Hotel Team

8/10 Udmærket

michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was nice and close to airport.
Overnattede 1 nat i oktober 2023
Svar fra Vlad, Guest Relation Officer den 9. okt. 2023
Dear michael,We appreciate the great rating you have posted and look forward to welcoming you back at Phoenicia Grand Hotel in the near future.With best regards,

10/10 Fremragende

Florin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Vlad, Guest Relation Officer den 9. okt. 2023
Dear Florin,Thank you for your positive comments.We were glad to hear that you enjoyed your stay with us here at Phoenicia Grand Hotel! We truly hope your next stay with us is just around the corner.Kind regards,

4/10 Dårligt

Lucian

Overnattede 2 nætter i marts 2023
Svar fra Phoenicia Grand Hotel Team den 21. mar. 2023
Dear Lucian,Thank you for taking your time to note us. We are really concerned about the score you gave to the hotel and would appreciate to receive from you more details about what you disliked. We are hoping to have more opportunities in future to welcome you back and to change your opinion. Best Regards, Phoenicia Grand Hotel Team

4/10 Dårligt

David

Overnattede 2 nætter i marts 2023
Svar fra Phoenicia Grand Hotel Team den 21. mar. 2023
Dear David,Thank you for sharing your note and for your stay at Phoenicia Grand Hotel. We are really unhappy with this low score and would appreciate to get more details about what you disliked in order to improve ourselves. We look forward for your return hoping we can offer you a better experience. Yours sincerely, Phoenicia Grand Hotel Team

8/10 Udmærket

sabine

Overnattede 1 nat i januar 2023
Svar fra Phoenicia Grand Hotel Team den 21. mar. 2023
Dear Sabine.Thank you for the feedback on your recent stay with us. It is nice to learn that you had a good stay, hope that you will come again in the future. Warm regards,Phoenicia Grand Hotel Team

10/10 Fremragende

Keren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022

8/10 Udmærket

Thomas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr schönes Zimmer
Overnattede 1 nat i oktober 2022
Svar fra Phoenicia Grand Hotel Team den 2. nov. 2022
Sehr geehrte/r Thomas,Wir danken Ihnen, dass Sie sich für Phoenicia Grand Hotel entschieden haben und freuen uns ganz besonders über Ihre gute Beurteilung. Hoffentlich können wir Sie bald wieder bei uns begrüßen.Mit herzlichen Grüßen,

8/10 Udmærket

Bruce

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Attentive and helpful staff. Good breakfast.
Overnattede 3 nætter i oktober 2022
Svar fra Phoenicia Grand Hotel Team den 2. nov. 2022
Dear Guest,Thank you for recommending Phoenicia Grand Hotel after the experience you had with us! We are delighted to hear that you appreciated our extensive breakfast buffet and that our staff and the service you received made such a positive impression. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Phoenicia Grand Hotel.Best Regards,

4/10 Dårligt

Calin

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The room was dirty and ugly. Dirty air conditioner with a bad smell. Bathroom wasnt cleaned before me
Overnattede 1 nat i august 2022
Svar fra Phoenicia Grand Hotel Team den 21. mar. 2023
Dear Calin,We are sorry to hear about your recent stay. We try our best to make everyone feel welcomed. While it didn't meet your expectations, we still hope you had a good time. Hopefully we wish we can be the place you are looking for in your next visit. With kind regards, Phoenicia Grand Hotel Team

10/10 Fremragende

Marius

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2022
Svar fra Phoenicia Grand Hotel Team den 22. jun. 2022
Dear Marius, Thank you for taking the time to share your review following your recent stay at Phoenicia Grand Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at Phoenicia Grand Hotel. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Best regards, Phoenicia Grand Hotel Team

8/10 Udmærket

Elena

Overnattede 4 nætter i maj 2022
Svar fra Phoenicia Grand Hotel Team den 22. jun. 2022
Dear Elena, Thank you for your review. It was a pleasure to have you as guest. We hope to welcome you back the next time. Warm regards, Phoenicia Grand Hotel Team

8/10 Udmærket

Fungai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
Overnattede 1 nat i april 2022
Svar fra Phoenicia Grand Hotel Team den 22. jun. 2022
Dear Fungai, At Phoenicia Grand Hotel our goal is to meet and exceed our guests' expectations. I am delighted to know that we have delivered a true hospitality to you. We value your feedback and look forward to welcoming you back soon. Kind regards, Phoenicia Grand Hotel Team

8/10 Udmærket

Michel

Overnattede 1 nat i marts 2022

10/10 Fremragende

Charles

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice room good location
Good room slightly too warm and couldn’t regulate the heating
Overnattede 1 nat i december 2021
Svar fra Phoenicia Grand Hotel Team den 1. jul. 2022
Dear Michel, Many thanks for choosing to visit Phoenicia Grand Hotel. Your great rating is well noted. Look forward to welcoming you back in the near future. With kind regards, Phoenicia Grand Hotel Team

8/10 Udmærket

Jean Christophe

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
satisfaisant
hôtel conforme a la description, personnel attentionné dont certains étaient francophones. restaurant de l’hôtel correct . Adapté pour un séjour professionnel (excellente connexion Wifi , bureau dans la chambre) dans l'ensemble satisfaisant
Overnattede 5 nætter i oktober 2021
Svar fra Claudia T. den 22. okt. 2021
We are delighted to hear that we have met your expectations. Thank you for staying at the Phoenicia Grand Hotel!

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Alternative airport hotel
Convenient hotel with nice comfortable rooms with fine beds. Breakfast is extensive, fresh orange juice. Many menu choices for dinner in the restaurant. Parking is free.
Overnattede 2 nætter i oktober 2021
Svar fra Claudia T. den 12. okt. 2021
We are delighted to hear that your stay was comfortable! Our team thanks you for your positive feedback and we are waiting for your next visit to Bucharest!

10/10 Fremragende

Piotr

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Polecam
Bardzo dobry hotel, położenie blisko jeziora. Jakość pokoi, obsługi i jedzenia bez zarzutu, polecam!
Overnattede 2 nætter i juli 2021
Svar fra Claudia T. den 19. jul. 2021
Thank you for your appreciation!

8/10 Udmærket

Mihai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not what it used to be
+ nice room furniture and colors - bathroom needs an upgrade, sink has age spots, shower missing pieces. Phoenicia had the greatest breakfast but now it was simple. Will give it a second thought next time if I will book at Phoenicia again.
Overnattede 1 nat i maj 2021
Svar fra Claudia T. den 25. maj 2021
Thank you for this positive feedback and we are delighted that you had an excellent stay. We are waiting for you to be our guest again

8/10 Udmærket

Alan

Overnattede 3 nætter i april 2021
Svar fra Phoenicia Grand Hotel Team den 28. apr. 2021
Dear Alan, We noted with pleasure the positive rating you have posted on your Phoenicia Grand Hotel experience. And look forward to welcoming you back. With best regards, Phoenicia Grand Hotel Team

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2021
Svar fra Claudia T. den 12. apr. 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
ok..
Was ok for the price we payed, the only thing I didn’t liked was the mattress that is very hard and I couldn’t sleep all night
Overnattede 1 nat i september 2020
Svar fra Claudia T. den 13. okt. 2020
Thank you for taking the time to share your experience with us! Looking forward to welcoming you again when your travel brings you back to Bucharest!

10/10 Fremragende

attila

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juni 2020
Svar fra Claudia den 9. jun. 2020
Thank you for the appreciation shown towards our facility. We are looking forward to having you as a guest again.

8/10 Udmærket

Colin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very Nice Hotel the staff were efficient and helpful. the food excellent.
Overnattede 1 nat i marts 2020
Svar fra Claudia Tane den 19. mar. 2020
Thank you for your feedback1

8/10 Udmærket

Bogchan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
가성비 우수
시설은 약간 노후 되었지만 스탭들의 친절함이 인상에 남고 조식이 언제나 맘에 듭니다. 그러나 시설이나 서비스에 비해 숙박비가 비교적 저렴해서 언제나 우선적 선택이 가능합니다.
Overnattede 7 nætter i februar 2020
Svar fra Claudia Tane den 19. mar. 2020
Thank you very much for taking the time to review our hotel. We truly appreciate your honest and constructive feedback.

10/10 Fremragende

Octavian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2020
Svar fra Claudia Tane den 5. mar. 2020
Thank you for your feedback!

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bien
Bel hôtel, personnel sympathique. Les chambres mériteraient un petit rafraîchissement. Excellent petit déjeuner.
Overnattede 2 nætter i februar 2020
Svar fra Claudia Tane den 5. mar. 2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires!

10/10 Fremragende

Daniel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Great internet speed 100Mbit upload/download with possibility to use LAN cable and incredible good breakfast (fantastic real juices made from real fruit just in fron of you)
Overnattede 1 nat i december 2019
Svar fra Claudia Tane den 6. jan. 2020
Thank you very much for your feedback. We are delighted you enjoyed our breakfast buffet and that you appreciate our services. We hope to have you as our guest again!

10/10 Fremragende

Vitezslav

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2019
Svar fra Claudia Tane den 6. jan. 2020
Thank you for your feedback!

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Prima di tutto la struttura gli ambienti molto accoglienti e la la prima colazione eccellente
Overnattede 1 nat i december 2019
Svar fra Claudia Tane den 6. jan. 2020
Thank you for your feedback. We are glad you enjoyed our services and we hope to accommodate you again in the near future!

6/10 Okay

Dr Jürn Hinnerk

Forretningsrejsende
Synes ikke om: Service og personale
Overnattede 1 nat i november 2019
Svar fra Claudia den 20. nov. 2019
Thank you!

8/10 Udmærket

Philippe

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was a very short stay, a night stop over in Bucarest between 2 flights. So I was looking for a good hotel near the airport, with restaurant, bar and confortable. It checked all options! And on top, the breakfast was amazing, had everything you can imagine, even fresh baked pizza at 7am :) Unfortunately I didn't have much time to enjoy it. For a tourist visit to Bucarest is a bit far from the city centre and not ideal though.
Overnattede 1 nat i november 2019
Svar fra Claudia Tane den 6. jan. 2020
We hope your next stay at Phoenicia Grand Hotel will be an even greater experience!

8/10 Udmærket

Matias

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Business stay
Breakfast was amazing: huge choice, tasty, ... Rooms were okay, big, ... To improve: carpets on the corridors were stained. The worst thing was the gym: unbelievable.... small, old, smelly, .... pretty bad.
Overnattede 2 nætter i oktober 2019
Svar fra Claudia den 7. nov. 2019
Thank you for appreciating our breakfast and our rooms. Improving our services is a permanent issue for us and our costumers suggestions are very important, so your remarks do not go unnoticed. Looking forward to have you as a guest again.

10/10 Fremragende

Verificeret rejsende

Overnattede 2 nætter i oktober 2019
Svar fra Claudia den 7. nov. 2019
Thank you!