Kære gæst,Tak for din anmeldelse og for at dele dine oplevelser fra dit ophold hos os.Vi er glade for at høre, at du nød vores centrale beliggenhed og de nyrenoverede værelser. Vi beklager, at du ikke oplevede den ønskede øjenkontakt og hilsener fra vores personale. Vi vil tage dine kommentarer til efterretning og arbejde på at forbedre vores kundeservice.Vi beklager også, at du ikke var tilfreds med de varme retter til morgenmaden. Vi tilbyder et varieret udvalg af morgenmadsprodukter, og vi vil tage dine kommentarer i betragtning for at forbedre vores morgenmadsoplevelse.Vi håber, at du vil give os mulighed for at byde dig velkommen tilbage på et fremtidigt besøg.Jurgen Van der Haegen, General Manager

Kære Gordon.Mange tak for din positive anmeldelse, af dit ophold på Novotel Brussels Off Grand Place.Vi er glade for at du sætter plus ved vores atmosfære og vores fine lokation.Vi håber du nød dit ophold til det fuldeste og havde en hyggelig tid i :-)Det vil altid være dejligt at se dig igen næste gang, du besøger .Jurgen Van der Haegen, General Manager

Dear Jannie Merete. Thank you for taking the time to share your feedback with us. We are regret that your recent stay at our hotel didn't meet your expectations and sorry that you did not notify us of any issues during your visit, our team would have been happy to find an immediate solution for any issues you encountered. Additionally, our team members are usually regarded as courteous and hardworking. We are sorry to hear that this was not your experience and would appreciate knowing more about any incidents which may have occurred. Your feedback helps us to improve. We would like to believe we offer fair, competitive and up-to-date pricing, which is reviewed on a daily basis however we have taken note of your remarks and will take this into consideration. We hope to see you in the future. Kind regards, Kevin Martens, General Manager

Dear Christiane,Thank you for such a positive review.We are delighted to hear that our prime location in the heart of Brussels and the cleanliness of our rooms met your expectations and contributed positively to your experience.We regret to hear that our service did not fully meet your standards. While we strive to deliver exceptional service, we will take your comments into consideration as we continually work to enhance our guest experience. Please rest assured that Novotel Brussels Off Grand Place is committed to upholding the highest standards of service and hospitality.It is heartening to know that you appreciated being close to the historical centre of the city, allowing for a memorable visit to Brussels. Our team takes great pride in maintaining a clean and welcoming environment for all our guests, and we are glad this was evident during your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Jurgen Van der Haegen, General Manager

Dear Ilarie,Thank you for such a great review.We are thrilled to hear that your stay met your expectations and that our hotel's cleanliness, service, and room amenities contributed to a memorable experience. It delights us to know that you found the location of Novotel Brussels Off Grand Place to be convenient for exploring the heart of Brussels. Our team takes great pride in ensuring our guests have a comfortable and enjoyable stay, and we are glad to have achieved this for you.Thank you once again for your kind words, and we look forward to the pleasure of welcoming you back in the future.We look forward to a return visit from you in the future.Best wishes,Jurgen Van der Haegen, General Manager

Akira 様この度は、Novotel Brussels Off Grand Place をご利用いただき、また、お言葉をお寄せいただきまして、誠にありがとうございました。お客様のご滞在が快適であったとのお言葉に、私たちNovotel Brussels Off Grand Placeのスタッフ一同、大変嬉しく思います。客室の清潔さ、ホテルの状態、サービスにおいて高評価をいただき、感謝しております。客室アメニティに対しても肯定的なご評価を賜り、ありがとうございます。私たちはお客様に最高のご滞在をお届けするために日々努力しております。またのお越しをお待ちしております。Jurgen Van der Haegen, General Manager

Dear Danielle,Thank you for such a positive review.We are delighted to hear that the contemporary design of our hotel met your expectations and contributed to a pleasant experience. Our central location is indeed one of the highlights we are proud of, offering guests like yourself the convenience to explore the beauty of Brussels right from our doorstep.The appreciation for our Gourmet Bar and restaurant brings us much joy, as we strive to provide a wide selection of Belgian beers and delicious meals, including our classic Gourmet Burger. Furthermore, it is gratifying to know that our staff's dedication to service excellence resonated with you.Ensuring the comfort and satisfaction of our guests is our priority, and your recognition of the cleanliness and amenities in our rooms reaffirms our commitment to high standards. Rest assured that the entire team at Novotel Brussels Off Grand Place remains dedicated to creating memorable and enjoyable experiences for all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Jurgen Van der Haegen, General Manager

Dear Ilian,Thank you for such a great review.It brings us immense joy to learn that our central location provided the perfect base for your explorations of Brussels, and that the vibrant energy of the surrounding area, with its myriad of craft shops and restaurants, added to the charm of your stay.We're equally pleased to know that our staff's friendliness, the comprehensive breakfast experience, and the convenient luggage storage service contributed significantly to your overall satisfaction. Moreover, your commendation on the room's cleanliness and the hotel's condition is a testament to our team's dedication to maintaining high standards.The positive remarks regarding the room amenities and the picturesque street view from your window are truly appreciated. At Novotel Brussels Off Grand Place, we strive to provide a comfortable and inviting atmosphere that complements the beautiful city around us. Your feedback affirms that we are on the right track, and we thank you for highlighting these aspects of your visit.We look forward to a return visit from you in the future.Best wishes,Jurgen Van der Haegen, General Manager

Cher Eric,Merci de nous faire part de votre opinion.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Bien à vous,Jurgen Van der Haegen, Directeur général

Beste Christine,Hartelijk dank voor deze uitstekende score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Tot weerziens.Jurgen Van der Haegen, General Manager

Dear Guest,Thank you for sharing such positive feedback following your stay with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We all look forward to seeing you again in the future. Best regards,Jurgen Van der Haegen, General Manager

Dear Rosemary, Thank you very much for your kind review.We are thrilled to hear that our central location provided the perfect base for your explorations and that you found the variety of eateries nearby to your liking. Our team is delighted to receive your compliments on the helpful and friendly service they strive to provide. It's also a pleasure to know that the breakfast offerings left a lasting impression, and that the room cleanliness and amenities met your expectations for a comfortable stay. Rest assured that maintaining the hotel in tip-top condition is our ongoing commitment to ensure guest satisfaction.We look forward to welcoming you again soon.Best wishes,Jurgen Van der Haegen, General Manager

Dear Maria,Thank you for taking the time to share your review.We are thrilled to hear that you found our hotel to be conveniently located and appreciated the dedication of our staff. We regret to hear about your experience with the cleanliness of the bathroom. Please rest assured that we strive to maintain the highest standards of cleanliness and hygiene, and we are sorry that we fell short in this instance.Your kind words about the hotel condition and room amenities are greatly appreciated, and we are delighted that these aspects contributed positively to your stay.Jurgen Van der Haegen, General Manager

Dear Marc,Thank you for commenting on your stay.We are delighted to hear that you appreciated our central location, which indeed makes the many sights and attractions of Brussels easily accessible. It is also a pleasure to know that the numerous dining options and convenience stores in the vicinity contributed to a pleasant stay. We regret to hear that our room size did not meet your expectations. While our rooms are designed to maximize space and comfort, we understand that preferences vary and we are sorry for any inconvenience caused. Regarding the layout, it is tailored to accommodate families like yours, ensuring everyone has a comfortable stay. However, we apologize if this design was not to your particular liking. It is heartening to note that you found the accommodation suitable for your family and that our proximity to the Central Train Station was advantageous for your side trips. We strive to provide a welcoming environment for families and are glad this was evident during your stay.We hope to welcome you again in the future. All the best,Jurgen Van der Haegen, General Manager

Dear Nicole,Thank you for sharing this review.It fills us with pride to know that the charm of the area, with its proximity to the Grand Place and the central station, enhanced your stay with us. We are delighted that the vibrant dining options and the local street fair contributed positively to your Brussels experience.Our team strives to provide a delectable breakfast to start the day right, and we are thrilled that you found it to be worth the extra value. Your enthusiasm for the quality of our amenities and the service provided by our dedicated staff is much appreciated and serves as encouragement to continue offering exceptional experiences to all our guests.We eagerly anticipate the opportunity to welcome you back to Novotel Brussels Off Grand Place for another memorable stay.We look forward to welcoming you back on a future occasion. Best wishes,Jurgen Van der Haegen, General Manager

Hola Armando,Le agradecemos por tomarse el tiempo de escribir sobre su experiencia.Estamos encantados de saber que pudo disfrutar de nuestra amplia propuesta gastronómica del desayuno, ideal para empezar el día con buen pie.Con relación a nuestras instalaciones en general, expresarle que realizamos continuas mejoras en las mismas y sentimos que no lo haya percibido así.Por otro lado, lamentamos si la atención brindada no fue como esperaba en algún momento. Todo nuestro equipo trabaja a diario para su satisfacción y nos apena que no haya sido esta su percepción en este caso. Tomamos nota para mejorar y revisaremos lo sucedido con el departamento correspondiente.Le enviamos un afectuoso saludo y desde ya, esperamos volver a recibirle muy pronto. Atentamente,Jurgen Van der Haegen, General Manager

Dear Gloria,Thank you very much for this kind review of your stay.We're thrilled to hear that our prime location, just a short stroll from the Central station and the Grand Place, added value to your stay. It's wonderful to know the variety of dining and shopping options in our vicinity met your expectations. Our team takes great pride in maintaining a clean and welcoming environment, so your compliments on the room cleanliness and the lobby area are greatly appreciated.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Jurgen Van der Haegen, General Manager

Sehr geehrter Gast,herzlichen Dank für Ihre Bewertung.Wir freuen uns sehr, dass Sie unsere zentrale Lage als positiv hervorgehoben haben, die tatsächlich nur wenige Schritte von der berühmten Grand-Place entfernt ist. Es ist erfreulich zu hören, dass Sie mit der Sauberkeit unserer Zimmer und dem Service zufrieden waren, was für uns stets höchste Priorität hat.Wir freuen uns schon auf Ihren nächsten Besuch bei uns.Bis dahin verbleiben wir mit freundlichen Grüßen,Jurgen Van der Haegen, General Manager

Dear Jennifer,Thanks for this kind review.We're delighted to hear you appreciated our prime location, which offers convenient access to Brussels' Grand-Place and central train station. It's wonderful to know that the cleanliness of our rooms and the overall condition of our hotel met your expectations, and we're equally pleased that you received excellent service from our team.It would be a pleasure to welcome you again. Best regards,Jurgen Van der Haegen, General Manager

Dear Henry,Thank you for taking the time to review your stay.We are deeply concerned to hear about the incident that occurred outside our establishment and the distress it has caused you. Your safety and satisfaction are of utmost importance to us, and we regret that the response from our staff did not meet your expectations. We strive to provide a welcoming and secure environment, and we will reflect on your feedback to ensure we improve our support in such situations. Please know that, while we cannot control every event outside our hotel, we are committed to assisting our guests in any way we can within our premises.We hope you will consider staying with us again in the future. Best regards,Jurgen Van der Haegen, General Manager

Cher hôte,Merci pour ce charmant commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous compter de nouveau parmi nous,Jurgen Van der Haegen, General Manager

Dear Christina,Thank you for sharing this lovely review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back on a future visit.Kind regards,Jurgen Van der Haegen, General Manager

Dear Guest, Thanks for sharing your experience with us.We're delighted to hear that our prime location made your visit to the major points of interest convenient. It's also great to know that our team's prompt service met your expectations during the unexpected power outage. Regarding the size of our shower and toilet, we acknowledge that while our rooms are designed to optimize space, some guests may find them compact. We appreciate your feedback on the separation of the wash basin and toilet, and we aim to provide a comfortable environment for all our guests.We're glad that the overall cleanliness of our hotel and the condition of our facilities contributed positively to your stay.It would be a pleasure to welcome you back in the future. Kind regards,Jurgen Van der Haegen, General Manager

Cher Jean-Baptiste,Nous vous sommes reconnaissants d'avoir pris le temps de partager votre expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce serait un plaisir de vous recevoir à nouveau. Bien à vous,Jurgen Van der Haegen, General Manager

Dear Melinda,Thank you for sharing this positive review.We're thrilled to hear that the comfort and aesthetic of your room met your expectations and that our service made a positive impact on your stay. It's wonderful to know you enjoyed the extensive amenities we provide, a testament to our commitment to guest satisfaction.We look forward to welcoming you back. Best regards,Jurgen Van der Haegen, General Manager

Beste Adriana,Hartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groeten,Jurgen Van der Haegen, General Manager

Dear Mio,Thank you for taking the time to review your stay.We're delighted to hear that our prime location enhanced your stay, surrounded by various dining options, shops, and landmarks. It's wonderful to know that the cleanliness and facilities of our hotel met your expectations. On those chilly days, our bathtubs indeed provide a comforting respite from the cold.We appreciate your positive feedback on our service and amenities, and we're glad to have contributed to a warm and welcoming stay.It would be a pleasure to welcome you back. Best wishes,Jurgen Van der Haegen, General Manager

Cher Janusz,Nous sommes ravis que la localisation de notre établissement vous ait permis de profiter pleinement de la proximité avec la Grand-Place. Il est également gratifiant de savoir que notre personnel a été à la hauteur de vos attentes par leur réactivité et leur amabilité. Concernant le petit déjeuner, nous sommes heureux de lire que notre buffet a répondu à vos attentes, et prenons note de votre commentaire sur le café pour continuer à améliorer notre offre.Nous espérons avoir le plaisir de vous accueillir de nouveau pour une autre expérience aussi positive que celle que vous avez vécue.Nous espérons avoir le plaisir de revoir parmi nous pour un séjour 100% en adéquation avec vos attentes.Bien à vous,Jurgen Van der Haegen, General Manager

Dear Juan José, Thank you very much for this kind review of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon.Best wishes,Jurgen Van der Haegen, General Manager

Dear Ausar,Thank you for taking the time to share your feedback.We are pleased to hear that you found our location to be a highlight of your stay. Our hotel's proximity to Brussels' Grand-Place indeed makes it an ideal base for exploring the city.We regret to hear about your concerns regarding the room preparation and elevator availability. Please rest assured that we strive to provide a comfortable and pleasant experience for all our guests, and your comments are important to us. While early check-in is subject to availability and may incur a fee, we understand this may have caused inconvenience. Our team is dedicated to offering quality service and we apologize if we fell short in this instance.We take pride in our hotel's amenities and services, including our 24-hour front desk and daily housekeeping, and we aim to ensure every guest enjoys a comfortable stay.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Jurgen Van der Haegen, General Manager

Cher Hôte,Merci pour cet excellent retour.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Merci de mentionner la propreté de votre chambre.Ce serait un plaisir de vous revoir.Bien à vous,Jurgen Van der Haegen, General Manager

Dear Jin,Thank you for sharing your opinion of your stay with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to the pleasure of seeing you again in the future. Kind regards,Jurgen Van der Haegen, General Manager

Dear Melania, thank you for taking the time to share your experience at our hotel.We're thrilled to hear that you found our hotel's location to be excellent and appreciated the cleanliness of your room. Our staff will be pleased to know that their service met your expectations. Moreover, it's delightful that the amenities added comfort to your stay. We continuously strive to provide our guests with a memorable experience, and your feedback is a testament to our team's efforts.We look forward to seeing you again. Best wishes,Jurgen Van der Haegen, General Manager

Dear Luis,We thank you for this positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back.Best wishes,Jurgen Van der Haegen, General Manager

Caro Julio, agradecemos o seu comentário.Ficamos felizes em saber que a localização do nosso hotel contribuiu positivamente para sua estadia, estando próximos ao vibrante centro de Bruxelas e à estação de trem, facilitando o acesso às diversas atrações da cidade.Lamentamos que o tamanho do quarto e o conforto não tenham atendido completamente às suas expectativas. Apesar disso, orgulhamo-nos de manter nossos quartos limpos e bem cuidados, e sempre buscamos oferecer um serviço que atenda às necessidades dos nossos hóspedes.Estamos comprometidos em oferecer uma experiência agradável e é gratificante saber que a qualidade do nosso serviço foi reconhecida em sua avaliação.Será um imenso prazer revê-lo. Melhores cumprimentos,Jurgen Van der Haegen, General Manager

Dear Bruna, Thank you for taking the time to share your review with us.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on future visits. Kindest regards,Jurgen Van der Haegen, General Manager