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Anmeldelser af Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
2515 E 6th St, Brookings, SD

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 96 af i alt 382 anmeldelser" "
Bedømmelse på 8 − Udmærket. 147 af i alt 382 anmeldelser" "
Bedømmelse på 6 − Okay. 65 af i alt 382 anmeldelser" "
Bedømmelse på 4 − Dårligt. 43 af i alt 382 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 31 af i alt 382 anmeldelser" "

7,2/10

Rengøring

8,2/10

Service og personale

7,0/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Anita

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Under bath mat appeared to be mold. Breakfast was not so good.
Overnattede 1 nat i maj 2024

6/10 Okay

sonya

Synes godt om: Rengøring, service og personale
Room was clean. Bathtub bottom was rough and stained. Noisy neighbors and walls were thin. Maybe tell all guests to be considerate of noise. There were a LOT of workmen staying here with sidewalk and parking lot gatherings and cookouts. However, i never felt unsafe. Breakfast was good but it was the same for the 3 mornings i was there. Eggs were too cold to eat one morning. I asked for regular coffee pack for one day and was told they were out. How can this happen? No worries.I got a cup of coffee from the lobby and covered it.Put it in my microwave and heated it in the morning. Pool and hot tub was clean but older. Missing paint in a pretty large spot on my wall. Parking lot surface was pretty rough. Walmart was almost directly behind me. Staff was most courteous. Price could be a little lower especially for the time of year.
Overnattede 3 nætter i maj 2024
Svar fra Alex VS den 17. maj 2024
Thanks for taking the time to leave a review Sonya, I apologize your stay wasn't 5 stars. We are an older property and doing our best to provide comfortable stays. I'm sorry if your neighbors were loud, we try to catch that when possible but it's difficult to police everyone unfortunately. If anyone is every causing an issue please let the front desk know so we can get on it asap. We are working with the owner to try to get some updates done in the near future so hopefully we can address some of your issues. I will also pass your comments about breakfast on to the restaurant. Thanks for being understanding! Hopefully we can provide you a better stay on your next trip!

6/10 Okay

Leah

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring
The front desk staff was wonderful and let us check in early. He was helpful and very kind. The first room he sent us to was not cleaned and the door was open, so we went back and he quickly resolved the issue. Our second room had stains on the lamp, some flooring was ripped out, and it looked like the floor wasn’t fully vacuumed by the exterior door. We went to the hot tub also and there was moss growing on the outside of it. Overall, though, it was a pleasant experience. Room for improvement in the cleanliness/ upkeep.
Overnattede 1 nat i maj 2024
Svar fra Alex V.S. den 13. maj 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Udmærket

Pamela

Rejste med familie
No elevator
Overnattede 1 nat i maj 2024
Svar fra Alex VS den 26. maj 2024
Hey Pamela, I apologize for the lack of an elevator, we are an older property and unfortunately retrofitting an elevator into the building would be incredibly expensive. I'm glad the rest of your stay was good though! If we have them available we can sometimes get you a downstairs room on request. Hopefully we'll have another opportunity to impress next time you need a room!

4/10 Dårligt

Marisa

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Out dated. Musty smelling.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Ian

Synes godt om: Service og personale
Overnattede 1 nat i april 2024

4/10 Dårligt

William

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
mattresses were old uncomfortable and I sunken in.
Overnattede 1 nat i april 2024

8/10 Udmærket

Megan

Rejste med familie, Rejste i en gruppe
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Staff is great and accommodating. Rooms are outdated, trash was everywhere outside of the hotel and some places on the inside. The pool area is very slippery cause of the tile but the big open area was great for the kiddos to run around and play basketball.
Overnattede 1 nat i april 2024
Svar fra Alex den 8. apr. 2024
Thanks for the kind words Megan, and I apologize for the trash, with the wind blowing as hard as it was this weekend it does get difficult to stay on top of it. We were also full and unfortunately people aren't always respectful about where they leave a mess. We are an older property but we do try out best to provide clean and comfortable stays for our guests. I'm glad the rest of your stay was good! Hopefully we'll see you again soon!

4/10 Dårligt

Emily

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Wi-Fi was not good. Could here anything and everything in the halls ways plus people were loud and didn’t care about the people that were sleeping
Overnattede 2 nætter i april 2024
Svar fra Alex den 8. apr. 2024
I apologize for the wi-fi, we were quite full this weekend and with 100 rooms that's a lot of people using it all at once. I also apologize for the noisy guests, as much as I wish everyone would be respectful that's very difficult for us to control. Hopefully we'll have the chance to host you when it's a bit more quiet!

6/10 Okay

Mona

Overnattede 1 nat i marts 2024

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

8/10 Udmærket

Lizzie

Rejste med partner
Synes godt om: Service og personale, faciliteter
For a cheaper hotel, it’s not bad at all. The walls are kind of thin so you can hear everything but that’s pretty normal for everywhere. There were a couple stains on the walls in our room but nothing alarming. Some things were kind of out dated like the toilets and some of the outer walls. Definitely was nice to have a pool and hot tub and a restaurant in one spot. Staff were also super nice and were really nice about answering all my questions.
Overnattede 2 nætter i februar 2024
Svar fra Alex V.S. den 12. feb. 2024
Thanks for taking the time to leave us a review Lizzie. We are an older property and doing the best we can to provide comfortable stays for our guests! Thanks for being understanding and we're glad you had a great stay!

6/10 Okay

Greg

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel good, breakfast disappointing
The hotel was good. The breakfast in the morning was not the best. It was only 8:00 and everything was very picked over and there was no staff around to ask or offer assistance.
Overnattede 1 nat i februar 2024
Svar fra Alex den 5. feb. 2024
Thanks for taking the time to leave us a review. I'm glad the hotel side of things was good! I'll pass on your comments to the restaurant as they handle breakfast for us. They should be keeping things fresh in there. Hopefully you'll give us another chance to impress next time you need a room!

4/10 Dårligt

Bradley

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The door did not open to the pool / the tv cable not working until we reset it and the toilet seat was broken
Overnattede 1 nat i februar 2024
Svar fra Alex den 5. feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We are an older property and we do our best to provide a clean and comfortable stay for our guests. I haven't heard of any issues with the doors to the pool area, but I'll have maintenance check into it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Fremragende

Matthew

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Alex den 29. jan. 2024
Thanks Matthew! Glad to see you had a great stay! Hopefully we'll see you again soon.

8/10 Udmærket

Rodney

Synes godt om: Rengøring, service og personale, faciliteter
Good location. Close to area I was visiting. Needs some touch up. Plaster and paint is chipping. Ceiling tiles are warped.
Overnattede 2 nætter i januar 2024
Svar fra Alex den 5. feb. 2024
Thanks for taking the time to drop us a review Rodney. I apologize for the issues with your room, I'm glad the rest of your stay was good though!

10/10 Fremragende

Angie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Alex den 29. jan. 2024
Thanks Angie, glad you had a great stay! Hopefully we'll see you again soon!

8/10 Udmærket

Chris

Overnattede 2 nætter i januar 2024
Svar fra Alex den 29. jan. 2024
Thanks for choosing to stay with us Chris, hopefully we'll see you again soon!

2/10 Forfærdeligt

Jeremy

Rejste med familie, Forretningsrejsende, Rejste med familie og småbørn, Rejste med kæledyr
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
We have stayed and this hotel for the past couple years but this year it has really gone down hill. Hallways smelled of Marijuana. Window was leaking water on the floor. Wall was falling away from the heater. Pool was so cold my husband said he had our kids swim in the hot tub wgich was normal pool temp.
Overnattede 2 nætter i januar 2024
Svar fra Alex den 23. jan. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We are an older property and trying our best to provide comfortable stays for our guests. Our pool room heater froze up with these sub zero temps and it was a difficult for maintenance to get fixed. I'm sorry it negatively affected your stay. We also aren't happy with people smoking in their rooms and charge a hefty fine for those that do. Unfortunately people still break the rules. Again our apologies, if you're ever unhappy with your room, please let us know immediately and we'll get it fixed. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Udmærket

Jason

Rejste i en gruppe
Overnattede 3 nætter i januar 2024

10/10 Fremragende

FRANCES

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay. Relaxed in the got tub and liked towels provided
Svar fra Alex den 10. jan. 2024
Thanks Frances! We're glad you had a great stay! Hopefully we'll see you again soon!

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

10/10 Fremragende

Tiana

10/10 Fremragende

Alissa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023

10/10 Fremragende

Jade

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

6/10 Okay

Steve

Overnattede 1 nat i december 2023

6/10 Okay

Birgit

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Bathroom ceiling tilewad sagging 1 bed was not made completely and other bed was missing the blanket
Overnattede 1 nat i december 2023

10/10 Fremragende

Glenn

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023

6/10 Okay

Donald

Rejste med partner, Rejste med kæledyr
Asked for an accessible room when booking. Got a standard first floor room. Toilet was TOO low for my wife's limited mobility. A room with grab bars in the bathroom would have been better.
Overnattede 1 nat i november 2023
Svar fra Alex den 1. dec. 2023
Donald, I do apologize about your room situation. We do only have one fully accessible room on the property. It is not available in the room type you booked, which was a double queen. In the future, please call the hotel directly with your request so we can find you the best room to suit you. Hopefully we'll see you again soon and can get you a room better fitting your needs. Thanks!

2/10 Forfærdeligt

Haylie

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Alex den 1. dec. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we hope for an opportunity to properly host you in the future!

8/10 Udmærket

Amy

Rejste med familie
Synes godt om: Rengøring, service og personale
Need Improvements
The customer service was excellent! The room was clean; along with the bedding, towels and surfaces. We noticed some places on the walls needed touch up or finish painting. The tub needed to be replaced due to rust and cracks. The parking lot was confusing due to the restaurant and casino being attached. We only knew of one entrance in and out of the hotel. Our room was either chilly or hot and the fan ran constantly. Thankfully, we had a couple extra blankets we brought along, to keep us warm.
Overnattede 1 nat i november 2023
Svar fra Alex V.S. den 22. nov. 2023
Thanks for taking the time to leave us review! We are an older property but we do our best to provide a comfortable stay for our guests. I'm glad you had a good stay aside from the issues. In the future please let us know right away if anything in your room isn't working correctly and we'll gladly get it fixed or find you a new room. Hopefully we'll see you again soon.

6/10 Okay

Ashley

Rejste med familie
Definitely nothing fancy! Just a decent place to sleep and visit SDSU.
Overnattede 1 nat i november 2023
Svar fra Alex V.S. den 21. nov. 2023
Thanks for taking the time to leave us a review. We are an older property but doing our best to provide comfortable stays for our guests! Hopefully we'll see you again soon!

10/10 Fremragende

Duke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Alex V.S. den 14. nov. 2023
Thanks Duke, we're glad you had a great stay and hope to see you again soon!

8/10 Udmærket

Delores

Synes godt om: Rengøring, service og personale
Great hot breakfast! Easy check in. The facilities are older showing in ways such as cracked places on the wall & chipped paint. Nice new hard flooring.
Overnattede 1 nat i november 2023
Svar fra Alex V.S. den 9. nov. 2023
Thanks Delores, I'm glad you had a great stay. We are an older property but doing the best we can to provide comfortable stays for our guests!

4/10 Dårligt

Patricia

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel is very run down, limited number of plugs near the beds for charging electronics. Stains on ceiling tiles. We had a non smoking room but could smell smoke from room next door.
Overnattede 1 nat i november 2023
Svar fra Alex den 3. nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Fremragende

Roger

Overnattede 2 nætter i oktober 2023
Svar fra Alex den 1. dec. 2023
Thanks Roger, glad you had a great stay! Hopefully we'll see you again soon!

10/10 Fremragende

Rachael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Alex den 25. okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. Your feedback is important to us and I'm glad you had a great stay! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

10/10 Fremragende

David

Overnattede 2 nætter i oktober 2023
Svar fra Alex den 25. okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. Your feedback is important to us and I'm glad you had a great stay! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

10/10 Fremragende

Kavuthamy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Alex den 25. okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. As a guest you are truly valued. Your feedback is important to us and I'm glad you had a great stay! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

10/10 Fremragende

Roger

Overnattede 3 nætter i oktober 2023
Svar fra Alex VS den 3. nov. 2023
Thanks Roger! We're glad you had a great stay. Hopefully we'll see you again soon.

10/10 Fremragende

Roger

Overnattede 3 nætter i oktober 2023
Svar fra Alex V.S. den 14. nov. 2023
Thanks Roger, glad you had a good stay! Hopefully we'll see you again soon.

8/10 Udmærket

Kathleen

Overnattede 1 nat i oktober 2023
Svar fra Alex den 25. okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. As a guest you are truly valued. Your feedback is important to us and I'm glad you had a great stay! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please let us know what we can do to improve your stay next time!We hope to see you again soon!

8/10 Udmærket

Jeff

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Alex den 25. okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. Your feedback is important to us and I'm glad you had a great stay! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

4/10 Dårligt

Joshua

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Woke up, turned on lights, and there was roaches crawling on the wall. Room was falling apart.
Overnattede 2 nætter i september 2023
Svar fra Alex den 29. sep. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We didn't see any evidence of roaches in the room, but we did have it and the surrounding area treated by our Orkin rep immediately just to be on the safe side. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 Dårligt

Nancy

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
No elevator- smells terrible- holes in walls- carpet in halls dirty. Very runned down- OLD!
Overnattede 2 nætter i september 2023
Svar fra Alex den 12. sep. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Fremragende

Heather

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our family with two kids had originally booked a three night stay with another hotel. Long story short it was a nightmare and we ended up at Econolodge trying to find a room for the weekend. We pulled up and an employee was out cleaning the windows and front. She came in and in the middle of my panic not only got us a room but helped us with an early check in so we could unload our car and continue our plans for the day. Erica was the absolute best and I’m so thankful for her this weekend. Employees were constantly cleaning everywhere and asking how our stay was going. Our room was clean, the food was great, the employees were so friendly, the pool was fantastic especially for kids, and all in all Erica and her staff saved our weekend that was headed for disaster! Thank you, we will be back!
Overnattede 2 nætter i september 2023
Svar fra Alex V.S. den 5. sep. 2023
Thanks for the kind words Heather! I will pass along your comments to Erica. I'm glad she was able to help you out with a great stay! I'm glad we were able to save your weekend and we look forward to seeing you again!

6/10 Okay

KIm

Rejste i en gruppe
Synes godt om: Rengøring
Decent price and convenient. Front desk person was professional, but not exactly friendly. Non-smoking room smelled BADLY of smoke. Walls were paper thin. Room next-door came home after bar apparently and partied until 5:30 in the morning. UGHHH. Did not get much sleep. However, bed was comfortable. Staff in the restaurant/bar was fantastic. Food was good and they were super friendly and a lot of fun.
Overnattede 1 nat i august 2023
Svar fra Alex V.S. den 16. aug. 2023
I do apologize for your experience with your neighbor. Our walls are thick concrete, but unfortunately you had an adjoining room and those can let some noise and smell through. We did charge them for smoking and being a nuisance. In the future please let the front desk know if anyone or anything is affecting your stay. We're happy to address loud guests immediately so you can get some sleep. Hopefully you'll give us another chance to impress next time you need a room!

6/10 Okay

Christina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023
Svar fra Alex den 14. aug. 2023
Thank you for taking the time to leave us a review. Hopefully you'll give us another shot to impress next time you need a room!

10/10 Fremragende

Taylor

Synes godt om: Service og personale
Rooms and hallways are bland and uninviting.
Overnattede 2 nætter i juli 2023
Svar fra Alex V.S. den 2. aug. 2023
Thank you for taking the time to leave us a review Taylor. We are an older hotel, but we try our best to keep it comfortable and affordable for our guests. Hopefully you'll give us another chance to impress.