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Anmeldelser af Cross Hands Hotel Old Sodbury by Greene King Inns

3 out of 5
Cross Hands Hotel Old Sodbury by Greene King Inns
Tetbury Road, Old Sodbury, Chipping Sodbury, Bristol, England

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 137 af i alt 414 anmeldelser" "
Bedømmelse på 8 − Udmærket. 169 af i alt 414 anmeldelser" "
Bedømmelse på 6 − Okay. 66 af i alt 414 anmeldelser" "
Bedømmelse på 4 − Dårligt. 36 af i alt 414 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 414 anmeldelser" "

8,2/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Søren, Haderslev

Synes godt om: Rengøring, service og personale
Dejligt ophold på landet
Dejligt KRO ophold, sjovt og meget interessant ENGELSK PUB med hotel eller omvendt.

10/10 Fremragende

Maurice

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy to get to off M4 Motorway. Lovely part of the country and very quiet location.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Stephen

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had a lovely stay at the cross hands old sodbury We checked in and on arrival we where told breakfast was between 7.00 am & 10.00 am So that was fine but on the Saturday we wanted breakfast at 7.00 as we where showing dogs in a dog show at Bath Only to be told breakfast was between 8.00 and 10.00 on a weekend So we had to miss breakfast As we had to leave at 8.00 am Wasn’t happy as I had paid for two breakfasts which we didn’t get
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Sarah

Forretningsrejsende
Synes godt om: Rengøring, service og personale
It was a very comfortable room, but a litte dated and scruffy round the edges. the staff were all really good - cheerful (moslty!) and friendly which helps a lot. I had a room on the ground floor which opened into the car park so wasn't keen on leaving the window open - it didn't have a lock 'airing' mode, but not a big deal. It felt safe enough. Food options were ecellent and the meal I had was great value for money.
Overnattede 1 nat i maj 2024
Svar fra Donna den 20. maj 2024
Thank you Sarah for taking your time to leave us such a great review, we are glad you enjoyed your stay and hope to see you again

8/10 Udmærket

David

Rejste med partner
Synes godt om: Rengøring, service og personale
Breakfast was very poor everything was overcook and not hot
Overnattede 4 nætter i marts 2024
Svar fra Donna den 4. apr. 2024
Thank you David for taking your time to leave us a review, your feedback is appreciated

8/10 Udmærket

Simon, Market Bosworth

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice clean room with spacious en-suite, Great breakfast with lots of choice - cooked and continental.
Overnattede 4 nætter i marts 2024
Svar fra Donna den 16. mar. 2024
Thank you Simon for taking your time to leave us such a great review, we are glad you enjoyed your visit and hope to see you again

10/10 Fremragende

Eleanor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Donna den 2. mar. 2024
Thank you Eleanor for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

8/10 Udmærket

john

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location outside Bristol
Great place local to Yate. Really wish they would take prepayment at the time of booking though!
Overnattede 3 nætter i februar 2024
Svar fra Donna den 2. mar. 2024
Thank you John for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

4/10 Dårligt

Desmond

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The woman who checked us in wasn't friendly or helpful. We asked if we could buy a sandwich or anything to eat. The time was 16.45. It said on the details that food was available until 9 pm. The woman told us NO we were too late and there was no tables available for a meal. The skirting boards where chipped, the room was cold, we turned on radiators which had cobwebs on the top and back of them. We asked for a blanket NO BLANKETS. We asked for an extra Duvet NO DUVET. We had to sleep in our thermals. The bed was clean. The young Barman was friendly and all we had to eat was crisps and a drink. We didn't have breakfast.
Overnattede 1 nat i februar 2024
Svar fra Donna den 2. mar. 2024
Thank you Desmond for taking your time to leave us a review, I am sorry to hear that your visit was not up to our usual standards. If you would like to discuss this further please contact the hotel directly

8/10 Udmærket

Simon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very clean and tidy food superb. One beer can and mouse bate box in my room which i did not appreciate. I would stay again.
Overnattede 1 nat i januar 2024
Svar fra Donna den 2. mar. 2024
Thank you Simon for taking your time to leave us a review

10/10 Fremragende

David

Overnattede 1 nat i januar 2024
Svar fra Donna den 1. feb. 2024
Thank you David for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

10/10 Fremragende

Jason

Overnattede 1 nat i januar 2024
Svar fra Donna den 24. jan. 2024
Thank you Jason for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

4/10 Dårligt

Andrew

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Not Great
If you’re a light sleeper don’t try this hotel.. Creeking floor boards, thin walls and noisy banging doors will keep you awake. Tired chain hotel with average rooms, dripping taps and broken shower hose. Nice location though…
Overnattede 2 nætter i januar 2024
Svar fra Donna den 24. jan. 2024
Thank you Andrew for taking your time to leave us a review, your feedback is appreciated and we hope to see you again

6/10 Okay

Bryan

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Noisey neighbours
Very noisey at night , tap dripping every night and in need of a good overall in general
Overnattede 4 nætter i december 2023
Svar fra Donna den 22. dec. 2023
Thank you Bryan for taking your time to leave us a review, your feedback is always appreciated. I am sorry to hear about the tap and will look into getting this fixed.

8/10 Udmærket

Sandra

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely room, friendly staff and ticked all the boxes for an overnight stay for work in Bath. Lovely old building which gave a quirkiness that I prefer over a modern, purpose built hotel. High ceilings, sloping floors and beautiful wooden beams. My room had a very comfortable bed and stylish furnishings. And the staff were friendly and helpful. Decor is a little tired and some of the food choices on the menu weren’t available on the night I stayed. Would book again
Overnattede 1 nat i december 2023
Svar fra Donna den 24. jan. 2024
Thank you Sandra for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

8/10 Udmærket

Hannah

Rejste med familie
Synes godt om: Rengøring, service og personale
Staff were great and very friendly. Property is a little tired and needs some mending and painting but for a nights stay close to Bath it was excellent value.
Overnattede 1 nat i november 2023
Svar fra Donna den 28. nov. 2023
Thank you Hannah for taking your time to leave us a review. I have passed your comments over to our property team

4/10 Dårligt

Neisha

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We checked in and they insisted we pay before we see the room, we now know why. Dirty, unclean rooms, marked tea cups. Bathroom door did not shut nor did shower cubical, door off runners. Noisy and had a musty smell. We nearly didnt stay but were 3 hrs away from home
Overnattede 1 nat i november 2023
Svar fra Donna den 2. mar. 2024
Thank you Neisha for taking your time to leave us a review, I am sorry to hear that your visit was not up to our usual standards. If you would like to discuss this further please contact the hotel directly

6/10 Okay

Steven

Rejste med partner
Synes godt om: Service og personale
It was convenient and reasonably priced, but it was very cold in the room and there was loud music playing all night
Overnattede 2 nætter i november 2023
Svar fra Donna den 24. nov. 2023
Thank you Steven for taking your time to leave us a review. I am sorry to hear that your stay was no up to our usual standard and am still investigating as to where the music was coming from

10/10 Fremragende

sharon, island pond

Rejste med familie, Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023
Svar fra Donna den 8. nov. 2023
Thank you Sharon for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

6/10 Okay

Graham

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Don't like cold showers
The hotel itself is decent enough. Room comfortable, but no hot water in the shower in the morning. Reported to reception and met with the standard "I do apologise" which roughly translated means "oh well, not much you can do about that now". Poor.
Overnattede 1 nat i oktober 2023
Svar fra Donna den 18. okt. 2023
Thank you Graham for taking our time to leave us a review, we are investigating as why there was no hot water

2/10 Forfærdeligt

Andrew

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Donna den 8. nov. 2023
Thank you Andrew for taking your time to leave us a review, your feedback is appreciated. Is there anything we could do to improve your score?

8/10 Udmærket

John

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Donna den 11. okt. 2023
Thank you John for taking your time to leave us such a great review, we are glad you enjoyed your stay and hope to see you again

6/10 Okay

Howard

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i september 2023
Svar fra Donna den 3. okt. 2023
Thank you Howard for taking you time to leave us a review

8/10 Udmærket

Robert

Rejste med familie
1
Overnattede 1 nat i september 2023
Svar fra Donna den 3. okt. 2023
Thank you Robert for taking your time to leave us a review, we are glad you enjoyed your stay and hope to see you again

10/10 Fremragende

Ester

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great
Great place to stay!
Overnattede 2 nætter i september 2023
Svar fra Donna den 22. sep. 2023
Thank you Ester for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

10/10 Fremragende

Martin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra Donna den 22. sep. 2023
Thank you Martin for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

8/10 Udmærket

Steve

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good food and beer
My second stay. Ticked all my boxes, comfort, good bed and shower, great steak, well kept beer. As always, maybe 1 more front of house staff member would not go amiss. Everyone friendly and pleasant. Will stay again when next in the area. Love the garden in the sun.
Overnattede 1 nat i august 2023
Svar fra Donna den 18. aug. 2023
Thank you Steve for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

8/10 Udmærket

Jane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I like this place and we enjoyed our brief stay I have eaten here a few times Lovely feel about the place But bit of painting is needed
Overnattede 1 nat i august 2023
Svar fra Donna den 16. aug. 2023
Thank you Jane for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

2/10 Forfærdeligt

Colin

Overnattede 3 nætter i juli 2023
Svar fra Donna den 5. aug. 2023
Thank you Colin for taking your time time to leave us a review. Your feedback is appreciated

10/10 Fremragende

Paula

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Donna den 26. jul. 2023
Thank you Paula for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

10/10 Fremragende

Minchael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra Donna den 25. jul. 2023
Thank you Minchael for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

10/10 Fremragende

Benjamin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra Donna den 25. jul. 2023
Thank you Benjamin for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

10/10 Fremragende

Erin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very accommodating
The staff at cross hands were so accommodating towards my needs this trip. I was attending a wedding that started at 12 and they allowed me to pick up my key on the understanding my room was not yet prepared and so didnt have access so I didnt have to return to check in. A small gesture that was a great help and allowed me to enjoy the day. The room was simple but spacious and came with a fan to help keep cool on a humid night.
Overnattede 1 nat i juli 2023
Svar fra Donna den 11. jul. 2023
Than you Erin for taking your time to leave us such a excellent review, we are glad you enjoyed your visit and hope to see you again

8/10 Udmærket

Jennifer

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Great quiet location.
Lovely quiet area with ample parking. Hotel room and furnishings can be updated but the water pressure was excellent.
Overnattede 3 nætter i juli 2023
Svar fra Donna den 11. jul. 2023
Thank you Jennifer for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

8/10 Udmærket

Anthony

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pleasantly surprised
Good food, and friendly staff. Single room was OK although wasn’t keen on the broken window latch for a ground floor room… Plenty of parking and easy to get to, just 15 mins from Bristol..
Overnattede 1 nat i juli 2023
Svar fra Donna den 11. jul. 2023
Thank you Anthony for taking your time to leave us such a great review. We will look into the window latch and hope to see you again

6/10 Okay

Terence

Rejste med partner
Synes godt om: Rengøring, service og personale
Room was in need of redecoration and old single glazed windows were in poor condition.Beds were comfortable and it was very quiet.
Overnattede 2 nætter i juli 2023
Svar fra Donna den 6. jul. 2023
Thank you for taking your time to leave us a review, your feedback is appreciated. I have passed your comments over to our property team

8/10 Udmærket

Jason

Overnattede 1 nat i juli 2023
Svar fra Donna den 5. jul. 2023
Thank you Jason for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

10/10 Fremragende

Clive

Overnattede 1 nat i juli 2023
Svar fra Donna den 4. jul. 2023
Thank you Clive for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

2/10 Forfærdeligt

Richard

Overnattede 1 nat i juni 2023
Svar fra Donna den 20. jun. 2023
Thank you Richard for taking your time to leave us a review, your feedback is appreciated

8/10 Udmærket

Deborah

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ideal property to stay at when attending an event at Westonbirt Artobortum. Very friendly and welcoming staff. Plenty of parking and is on a quiet location where you can sit back and relax in the garden. Will definitely bexreturning
Overnattede 2 nætter i juni 2023
Svar fra Donna den 17. jun. 2023
Thank you Deborah for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

4/10 Dårligt

John

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i juni 2023
Svar fra Donna den 10. jun. 2023
Thank you John for taking your time to leave us a review, your feedback is always appreciated

8/10 Udmærket

Emma

Overnattede 2 nætter i maj 2023
Svar fra Donna den 4. jul. 2023
Thank you Emma for taking your time to leave us a review your feedback is appreciated

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were very polite
Overnattede 1 nat i maj 2023
Svar fra Donna den 30. maj 2023
Thank you Paul for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to se you again

8/10 Udmærket

Angela

Rejste i en gruppe
Synes godt om: Service og personale
Helpful friendly staff . Excellent safe parking . Loved the adjoining ‘ancient orchard ‘.room ok though rather too warm . Please think about lighter weight duvets for summer!
Overnattede 1 nat i maj 2023
Svar fra Donna den 30. maj 2023
Thank you for taking your time to leave us a review, we are glad you enjoyed your stay and hope to see you again

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Poor service
Very poor service was phoned up to let me now no hot water was promised it would be fixed next day no call second day on my arrival back at hotel from work 7 .oclock to find still no hot water only to be told you would have to see manager in morning boiled kettle to fill sink for a wash i booked myself another hotel for the rest of my stay seen manager in morning who gave me a refund for the night i was not staying and £20 for my 2 nights of no hot water
Overnattede 3 nætter i maj 2023
Svar fra Donna den 30. maj 2023
Thank you for taking your time to leave us a review your feedback is appreciated

4/10 Dårligt

Mark

Overnattede 1 nat i april 2023
Svar fra Donna den 15. apr. 2023
Thank you Mark for taking your time to leave us a review, your feedback is appreciated

10/10 Fremragende

Pavitar

Overnattede 2 nætter i april 2023
Svar fra Donna den 12. apr. 2023
Thank you for taking your time to leave us a excellent review. We are glad you enjoyed your stay and hope to see you again

8/10 Udmærket

Adam

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Would recommend for value
Overnattede 4 nætter i marts 2023
Svar fra Donna den 4. apr. 2023
Thank you Adam for taking your time to leave us a review, we are glad you enjoyed your stay and hope to see you again

10/10 Fremragende

Harry

Overnattede 1 nat i marts 2023
Svar fra Donna den 14. mar. 2023
Thank you Harry for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

8/10 Udmærket

Susan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Very little heating in bathroom
Overnattede 1 nat i februar 2023
Svar fra Donna den 8. mar. 2023
Thank you Susan for taking your time to leave us a review. We are glad you enjoyed your stay and we hope to see you again