Udendørs pool
Tjek tilgængelighed

Anmeldelser af Quality Hotel Robertson Gardens

4.5 out of 5
Quality Hotel Robertson Gardens
281 Kessels Road, Nathan, Robertson, QLD

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 265 af i alt 450 anmeldelser" "
Bedømmelse på 8 − Udmærket. 151 af i alt 450 anmeldelser" "
Bedømmelse på 6 − Okay. 23 af i alt 450 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 450 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 450 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Damien

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good customer service let me check in early the room was really well kept at a reasonable price, would recommend to anyone.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Qiyu

Overnattede 3 nætter i april 2024

10/10 Fremragende

George

Overnattede 1 nat i april 2024

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Reasonable rates, clean and friendly
Overnattede 1 nat i februar 2024
Svar fra Flavia den 11. apr. 2024
Thank you for your 10/10 review. We’re so glad you had such a wonderful stay and we hope to see you again soon!Many thanks,

8/10 Udmærket

Edweena

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The grounds were beautiful, loved the gardens in front of the rooms. The check in staff member was very helpful and polite. Loved being able to get room service. The shower could be updated. The restaurant food was average, but convenient and a good choice of meals. The breakfast buffet is great. Overall we enjoyed our stay. Clean, quiet, great location, beautiful gardens and friendly staff. we are planning to stay there again.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Amy

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is the second time we have stayed here. Very clean and friendly staff.
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Daicos

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i januar 2024
Svar fra FO Team den 21. jan. 2024
Hi Kylie, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 Udmærket

Russell

Overnattede 1 nat i januar 2024

10/10 Fremragende

David

Synes godt om: Faciliteter
Overnattede 1 nat i januar 2024
Svar fra FO Team den 21. jan. 2024
Hi David, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

4/10 Dårligt

Philip

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Clavel

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
we always book here as we wont have prob for food option and this is always close to where we need to be
Overnattede 1 nat i december 2023

8/10 Udmærket

Bhavna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Honest review
Lovely place, the room i stayed in had no phone active which was a downside, so no room service unless you use your personal phone to contact the main line. Staff were helpful, i did ask for a late checkout, so i could have a swim. Late check out 10:15 am. $100 cash deposit is required on arrival, and is returned within the 10 business days. All in all, lovely place. As i was travelling solo i enjoyed it.
Overnattede 1 nat i november 2023

10/10 Fremragende

Lindsay

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If there was any thing wrong it was fixed. I REPORTED AN ELECTRICAL FAULT IN ROOM 61,THE TOASTER CAN BE USED WITHOUT TURNING THE POWER ON.AND IT WAS NOT FIXED WHILE I WAS THERE.
Overnattede 4 nætter i november 2023

10/10 Fremragende

Justin

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Great
Overnattede 2 nætter i november 2023

8/10 Udmærket

Danny

Rejste med partner
Synes godt om: Rengøring
The cleaners were very helpful
Overnattede 1 nat i december 2023

10/10 Fremragende

Jeff

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

10/10 Fremragende

Anabelle

Overnattede 4 nætter i november 2023
Svar fra FO Team den 21. jan. 2024
Hi Anabelle, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 Udmærket

John

Overnattede 1 nat i november 2023
Svar fra Jett den 19. nov. 2023
Hi John, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

10/10 Fremragende

Kylie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023
Svar fra Julie den 16. nov. 2023
Hi Kylie, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 Udmærket

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Julie den 15. nov. 2023
Hi Julie, Thank you for your positive review. Stay Safe

8/10 Udmærket

Stephen

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Over priced, evidenced by the empty rooms. Pity because they could have filled it at a reasonable price. No walkable access to any other facilities/food. The restaurant provided a beautiful meal at a premium but the staff were under trained (which is a nice way to say it).
Overnattede 1 nat i november 2023
Svar fra Julie den 12. nov. 2023
Hi Stephen, we are very sorry for your past experience. I hope next time will be a better one.

10/10 Fremragende

Jerome

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel to stay at with easy access to and from the QE2 hospital
Overnattede 1 nat i november 2023
Svar fra Julie den 11. nov. 2023
Hi Jerome, Thank you for leaving us an awesome review. Stay safe

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, værelsets komfort
Not great!
Have stayed here before, but this was my first time in a standard room. The villas (bedroom apartment) was pretty good, but my latest stay in the motel room was a very different experience. The room was clean, but unbeknown to me the freezer was turned off. I had to throw out some grocery items the next day that had thawed out. That might be the previous guests fault though. The hot water in the shower took an eternity to get going. The advert for the room said ‘soundproof rooms’. It was anything but. The traffic noise from trucks and motorbikes was incredible, even with all the windows closed. Also I heard loud slamming doors, lots of noise from the neighbour through the wall (yelling, baby crying etc), voices from people walking past my room, and the sound of someone with huge feet regularly walking up and down the stairs (perhaps Bigfoot really does exist?!) Couldn’t find any place outside to recycle, only a recycle bin for bottles and cans. Asked for a late checkout but was told it was something that could only be requested on the day of departure. Despite lots of vacancies they would only offer me maximum 30 mins ‘for free’. Most hotels offer late checkouts of up to 2-3 hours without charge, especially to regular guests, AND it can be arranged the day before too. Can’t say I felt appreciated during this stay. If you’re going to stay here, get yourself a Villa.The motel room experience was totally horrible.
Overnattede 4 nætter i august 2023
Svar fra Julie den 7. nov. 2023
Hi, I had a look at your booking request and you requested a room upstairs that facing the road. Regarding your late check out, due to the high volume of occupancy we limit the late check out so our housekeeping staff will have time to clean the rooms by 2pm. We are sorry for the bad experience, please don't hesitate to see us in the reception if you have any concerns and we will try to sort things out. Thank you. Regards

10/10 Fremragende

Destiny

Overnattede 1 nat i oktober 2023
Svar fra Julie den 7. nov. 2023
Hi, Thank you for leaving us an awesome review. We are glad that you did enjoy your stay with us. Stay Safe

8/10 Udmærket

Steve

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and modern
Overnattede 1 nat i oktober 2023
Svar fra Jett den 28. okt. 2023
Hi Steve, thank you for the review, we hope you know our reviews go into improving our services.Kind regards, Reception

8/10 Udmærket

Robert

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Jett den 22. okt. 2023
Hi Robert, thankyou for the review!

10/10 Fremragende

Lynn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I liked the convenience to the hospital
Overnattede 2 nætter i oktober 2023
Svar fra Jett den 21. okt. 2023
Hi Lynn, thankyou for the review! glad you enjoyed your stay.

8/10 Udmærket

Liyin, Killara

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Generally good
Overnattede 3 nætter i oktober 2023
Svar fra Jett den 20. okt. 2023
Hi Liyin, thankyou for the review!

6/10 Okay

Michelle

Overnattede 1 nat i september 2023
Svar fra Julie den 7. nov. 2023
Hi Michelle, thank you for your review. I hope next time we will be able to achieve your 5 star review during your next stay. Stay Safe

10/10 Fremragende

Joe

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not the Cheapest option, yet great if you want to stay in this location (close to Mt Gravatt)
Overnattede 1 nat i september 2023
Svar fra Jett den 2. okt. 2023
Thank you Joe for leaving us a review. We hope to see you again in the near future.

8/10 Udmærket

Kylie Anne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service was fantastic! Perfect for access to sporting venues.
Overnattede 6 nætter i september 2023
Svar fra Jett den 2. okt. 2023
Thank you Kylie for leaving us a review. We hope to see you again in the near future.

8/10 Udmærket

Oriano

Synes godt om: Rengøring, service og personale
Very good front desk staff. Very helpful. Did note that tv reception in my villa was poor in main roo. Ok in bedroom. Might need some attention.
Overnattede 1 nat i september 2023
Svar fra Jett den 25. sep. 2023
Hi Oriano, Thankyou so much for the kind review, we hope to welcome you back to Robertson Gardens in the future.

10/10 Fremragende

Ritesh

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Need to upgrade wifi set up
Overnattede 4 nætter i september 2023
Svar fra Jett den 13. sep. 2023
Hi Ritesh, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

10/10 Fremragende

Craig

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very pleasant stay, bed was comfy, staff were super friendly and the food was very delicious. Would stay again in a heartbeat.
Overnattede 1 nat i september 2023
Svar fra Jett den 13. sep. 2023
Hi Craig, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

6/10 Okay

Semyual

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Stayed 2 night and wash basin was blocked. Maintenance team wasn’t available until next day afternoon. 4 star hotel should have a ability to solve this type of problem within 1 to 2 hour, while it took 1 day to solve it.
Overnattede 2 nætter i september 2023
Svar fra Jett den 4. sep. 2023
Hi Semyual, I apologise that your stay was not what you expected, and I hope you know that your feedback is being used to help improve the hotel for future guests.

10/10 Fremragende

Miller

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A motel to come back again
Overnattede 2 nætter i august 2023
Svar fra Jett den 1. sep. 2023
Hi Miller, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards, Reception.

10/10 Fremragende

Sherry, NCD

Overnattede 7 nætter i august 2023
Svar fra Jett den 16. sep. 2023
Hi Sherry, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

8/10 Udmærket

LEAFA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were excellent and accommodating. Especially the chef, Marie and sorry if I spell her name incorrectly Chom? Rooms were clean and tidy and it was nice and quiet
Overnattede 3 nætter i august 2023
Svar fra Jett den 25. aug. 2023
Hi LEAFA, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

10/10 Fremragende

Melissa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023
Svar fra Jett den 21. aug. 2023
Hi Melissa, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

10/10 Fremragende

Sung Ho

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i august 2023
Svar fra Jett den 21. aug. 2023
Hi Sung, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

8/10 Udmærket

joon ho

Overnattede 1 nat i august 2023
Svar fra Jett den 21. aug. 2023
Hi Joon, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

8/10 Udmærket

Rebecca

Rejste med familie
Synes godt om: Rengøring, service og personale
Room was comfortable and clean. Only complaint is walls are thin and can hear your neighbours conversations.
Overnattede 3 nætter i august 2023
Svar fra Jett den 21. aug. 2023
Hi Rebecca, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

10/10 Fremragende

Leonard

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are very h
Overnattede 1 nat i august 2023
Svar fra Jett den 12. aug. 2023
Hi Leonard, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

8/10 Udmærket

Tieri

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was spacious, everything was in the room. The property was safe and quiet. We did enjoy our four nights stay..
Overnattede 4 nætter i august 2023
Svar fra Jett den 10. aug. 2023
Hi Tieri,Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
So peaceful and comfortable. The staff were helpful and very accomodating.
Overnattede 4 nætter i juli 2023
Svar fra Jett den 10. aug. 2023
Hi there,Thankyou so much for your lovely review! we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

10/10 Fremragende

Nicola

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff we so helpful and friendly. The villa was very clean. Plenty of towels. Beds comfortable. Lots of spqce for parking. Kids playground. Buffet breakfast was ok. Pancakes to over cooked though. Plenty of other food options. The staff in the restaurant were amazing especially to the children. My family will stay again
Overnattede 2 nætter i juli 2023
Svar fra Jett den 6. aug. 2023
Thankyou so much for the glowing review Nicola!We really appreciate your sentiment and we hope to welcome you back to Robertson Gardens in the future.

8/10 Udmærket

Yan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The air con was very noisy in our first room but the staff were so helpful to change rooms ( in fact a couple of times as the first one has not hot water). Some facilities might need more maintenance for guests
Overnattede 4 nætter i juni 2023
Svar fra Jett den 6. aug. 2023
Hi Yan, we are sorry that Robertson Gardens did not meet your expectations for this stay, we hope you know that your review is very important to us and we will take it onboard to make our hotel even better.

10/10 Fremragende

Donald, Cleveland Heights

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic value for money.
Overnattede 2 nætter i juli 2023
Svar fra Jett den 26. jul. 2023
Hi Donald, thankyou so much for the lovely review! we hope to welcome you back to Robertson Gardens Hotel in the future.

10/10 Fremragende

Hakhyun

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good hotel with good price
Excellent night
Overnattede 1 nat i juli 2023
Svar fra Jett den 23. jul. 2023
Thankyou so much for the kind review! we hope to welcome you back to Robertson Gardens Hotel in the future.

2/10 Forfærdeligt

Anne

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We booked and paid for a deluxe room for 3 and were put in a basic standard room with brick walls and tired old furniture and fittings. We were also asked for a $100 bond on checkin which we new nothing about. Definitely not going back.
Overnattede 1 nat i juli 2023
Svar fra Jett den 9. jul. 2023
Hi Anne, we are very sorry we were not able to meet your expectations for your stay. It is our primary concern to meet the best possible level of service for all guests who stay with us. The room you stayed in was not one of our standard rooms however, as you were checked into a "Deluxe Queen and Single" room. As per standard hotel procedure, we take a 100 bond which is refunded after checkout to cover any incidentals or room service which may be charged to the room. The bond is a normal procedure which is present in many other hotels, and information about the bond is located on all booking platforms. Again, we apologise that our hotel did not meet your expectations and we hope that you understand your feedback is highly appreciated and goes into making our hotel an even greater place.