The hotel was classified as a 5-stars hotel, however it can hardly fit into 4-stars category.
I stayed there during a heavy snow period, when the roads were at a very bad condition to drive, so walking to Borjomi's city center was almost impossible. Thinking that I was staying in a "Resort & health Spa", I assumed that there was no need to go outside to eat or have coffee, however I was wrong.
Everything was outdated, starting from the room to the cafe & Resturant. Room service was a joke, they come for cleaning in the late afternoon, when am back after a long day trip to get some rest!! and they hardly do a thing.
For breakfast the Resturant only serves buffet, no menus orders. Instead I was directed to the "cafe" that serves nothing but coffee & alcoholic drinks. The Georgian Resturant on the 6th floor served good food, still it is totally neglected.
So other days I had to go outside for a nice place & proper coffee/light meal.
Even after snow fall has stopped, the path from car park to the hotel entrance was not cleared from snow buildup, which became icy & slippery.
The only positive and nice thing was the park/forest of this place. They do have an amazing huge land, so Mother Nature is serving them well in this regard.
This hotel requires total refurbishment & proper management