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Anmeldelser af Grand Hyatt Bogota

5 out of 5
Grand Hyatt Bogota
Calle 24 A, 57-60, Bogotá, Distrito Capital

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 530 af i alt 641 anmeldelser" "
Bedømmelse på 8 − Udmærket. 63 af i alt 641 anmeldelser" "
Bedømmelse på 6 − Okay. 21 af i alt 641 anmeldelser" "
Bedømmelse på 4 − Dårligt. 13 af i alt 641 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 641 anmeldelser" "

9,8/10

Rengøring

9,4/10

Service og personale

9,8/10

Faciliteter

9,8/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Hiroyuki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Gerald Ursulet General Manager. den 27. maj 2024
Dear Mr. Hiroyuki, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

6/10 Okay

Patricia

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
La vista de mi habitación fue espectacular. La piscina del hotel es más bien parte del spa, no es una alberca recreativa, sería conveniente que lo especificaran, nosotros íbamos con un bebé y pues no pudimos disfrutarla como pensábamos. Además, uno denlos días de nuestra estancia estuvo cerrada por mantenimiento, no pudimos hacer room service por la noche por mantenimiento a la cocina. La cama es más pequeña que la que ellos especifican, no pudimos descansar…. El precio es muy elevado para lo que se ofrece, además no especifican bien las características de todo.
Overnattede 1 nat i maj 2024
Svar fra Gerald Ursulet Gerente General den 23. maj 2024
Estimada Sra. Patricia, Reciba un cordial saludo desde Grand Hyatt Bogotá Lamentamos que haya tenido una experiencia como la descrita en sus comentarios. Nos ponemos ahora en contacto para contarle que trabajaremos con nuestros equipos para ofrecer experiencias memorables y mejorar la comunicación hacia nuestros huespedes y clientes.Esperamos poder recibirlos nuevamente y vivan una experiencia Grand! Cordialmente,

10/10 Fremragende

Elsa del Refugio

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El hotel es precioso y la atención de todo el personal de primera, sin duda regresaremos
Overnattede 3 nætter i april 2024
Svar fra Gerald Ursulet Gerente General den 21. maj 2024
Estimada Sra. Elsa, Reciba un cordial saludo desde Grand Hyatt BogotáPermítame decirle que estamos muy agradecidos por la evaluación que ha realizado sobre su estadía en Grand Hyatt Bogotá. Siempre es un placer recibir comentarios positivos de nuestros huéspedes. Personalmente compartiré sus calificaciones con todos nuestros colegas. Gracias por habernos elegido en su visita a Bogotá. Esperamos volver a contar con su presencia en un futuro próximo.Cordialmente,

10/10 Fremragende

Elsa del Refugio

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo excelente
Overnattede 1 nat i maj 2024
Svar fra Gerald Ursulet Gerente General den 21. maj 2024
Estimada Sra. Elsa, Reciba un cordial saludo desde Grand Hyatt Bogotá Queremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

Jorge

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel with great service.
Overnattede 4 nætter i april 2024
Svar fra Gerald Ursulet Gerente General den 2. maj 2024
Estimado Sr. Jorge, Reciba un cordial saludo desde Grand Hyatt BogotáQueremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse conmigo directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

evaristo

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great building, location, service.
Overnattede 3 nætter i april 2024
Svar fra Gerald Ursulet Gerente General den 2. maj 2024
Estimado Sr. Evaristo,Reciba un cordial saludo desde Grand Hyatt BogotáQueremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente

6/10 Okay

Jay

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
The Grand Hyatt Bogota was not what I thought it would be. It was simply another hotel who thrives off the pristine reputation of what it once was. The staff is mostly polite but many were limited in their ability to speak English. The rooms were clean but the carpets were dirty. As someone who stayed in their king size corner Andes suite (800 sqft) I was a bit disappointed with the condition of the carpet within the bedroom. The Spa staff were a bit rude and seemed lost. Many of them did not speak English at all and they ended up making what was suppose to be a street fee experience a stressful one. The security is all over the building and you feel safe. Despite M16s being held by the presidents army because the president is there. But still the presence of safety is there. The outside of the building is neat but the surrounding areas are a bit of a mess and not well maintained. As much as I enjoy the amenities and comfort ability of the Hyatt, I believe my next visit would be better suited at the Hilton or another competitor due to my subpar experience with a hotel that is suppose to offer an excessively comfortable and relaxing stay
Overnattede 8 nætter i april 2024
Svar fra Gerald Ursulet General Manager. den 25. apr. 2024
Dear Mr. Jay, Greetings from Grand Hyatt BogotaThank you for taking the time to evaluate your experience and for your sincere opinion, which is very important to improve our service. We are sorry that on this occasion your stay did not meet your expectations. Once we have identified the problem, we have made a feedback and suggestion with the corresponding teams and managers. At Grand Hyatt Bogota we always put our guests first; for us it is very important every comment or suggestion that comes from you to help us improve our service and meet your expectations. Please do not hesitate to contact me with any request you may have. We look forward to serving you in a future occasion. Sincerely,

10/10 Fremragende

Jeremias

Overnattede 4 nætter i april 2024
Svar fra Gerald Ursulet General Manager. den 21. maj 2024
Dear Mr. JeremiasGreetings from Grand Hyatt Bogota We would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

8/10 Udmærket

Shahrukh

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient
Overnattede 5 nætter i april 2024
Svar fra Gerald Ursulet General Manager. den 16. apr. 2024
Dear Mr. Shahrukh, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

David, Kissimmee

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this hotel, it is absolutely beautiful, wonderful swimming pool, the Sushi restaurant is great, and the rooms are wonderful
Overnattede 6 nætter i april 2024
Svar fra Gerald Ursulet General Manager. den 16. apr. 2024
Dear Mr. David, Greetings from Grand Hyatt BogotaWe love to hear that you enjoyed your visit and the time you spend in our hotel. We are always working to provide you the best service. for all our team it is a pleasure to receive these opinions since we always try to make our guests feel at home in all areas of the hotel. We hope to see you soon next time you visit the city 2.600 meters closer to the stars! Sincerely,

10/10 Fremragende

Estanislao

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff made it worth it. Awesome property with a great view. Will stay there again.
Overnattede 8 nætter i februar 2024
Svar fra Gerald Ursulet General Manager. den 2. apr. 2024
Dear Mr. Estanislao, Greetings from Grand Hyatt BogotaWe love to hear that you enjoyed your visit and the time you spend in our hotel. We are always working to provide you the best service. for all our team it is a pleasure to receive these opinions since we always try to make our guests feel at home in all areas of the hotel. We hope to see you soon next time you visit the city 2.600 meters closer to the stars! Sincerely,

10/10 Fremragende

Yamil Mateo

Synes godt om: Overnatningsstedets tilstand og faciliteter
More dinner options
Overnattede 5 nætter i marts 2024
Svar fra Gerald Ursulet General Manager. den 2. apr. 2024
Dear Mr. Mateo, Greetings from Grand Hyatt BogotaThank you for taking the time to share your experience and for choosing us. We want you to know that your comments are extremely important to us and that we will use them to make every visitor's experience with us the best possible. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

Jessica

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely amazing !
Overnattede 5 nætter i marts 2024
Svar fra Gerald Ursulet General Manager. den 2. apr. 2024
Dear Mrs Jessica, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

Adrian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Grand Hyatt Bogotá did not disappoint, great transportation team, super attentive staff.
Overnattede 4 nætter i marts 2024
Svar fra Gerald Ursulet General Manager. den 13. mar. 2024
Dear Mr. Adrian, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

David

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra Gerald Ursulet General Manager. den 1. mar. 2024
Dear Mr. David,Greetings from Grand Hyatt Bogota.We would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near futureSincerely,

10/10 Fremragende

Jamie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This was just simply a fabulous hotel.
Overnattede 2 nætter i februar 2024
Svar fra Gerald Ursulet General Manager. den 1. mar. 2024
Dear Mr. Jamie,Greetings from Grand Hyatt Bogota We love to hear that you enjoyed your visit and the time you spend in our hotel. We are always working to provide you the best service. for all our team it is a pleasure to receive these opinions since we always try to make our guests feel at home in all areas of the hotel. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

Fernando De la

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente
Overnattede 5 nætter i februar 2024
Svar fra Gerald Ursulet Gerente General den 1. mar. 2024
Estimado Sr. Fernando, Reciba un cordial saludo desde Grand Hyatt Bogotá.Queremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

Jose Antonio, Flowery Branch

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have stayed here twice now for business. I think it is one of the best hotels in Bogota. It’s pet-friendly, and the rooms are very nice. The only 2 “bad” things are that it gets super busy and the rate changes dramatically; one night can be 180, and the following, it can be 400! That makes it hard to choose this hotel whenever I come to Bogota.
Overnattede 6 nætter i februar 2024
Svar fra Gerald Ursulet General Manager. den 1. mar. 2024
Dear Mr. Jose Antonio,Greetings from Grand Hyatt Bogota We love to hear that you enjoyed your visit and the time you spend in our hotel. At Grand Hyatt Bogota, we always put our customers first, and we appreciate every comment, detail or suggestion that could help us to service you up to your expectations. Thank you again and do not hesitate to contact us with anything you may need.Sincerely,

10/10 Fremragende

Jonathan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our stay was fantastic and the staff were incredibly helpful and friendly. I highly recommend getting a room with Grand Club access on the 13th floor as it has spectacular mountain views and the breakfast and cocktail hour food was delicious.
Overnattede 8 nætter i februar 2024
Svar fra Gerald Ursulet General Manager. den 1. mar. 2024
Dear Mr. Jonathan,Greetings from Grand Hyatt Bogota We love to hear that you enjoyed your visit and the time you spend in our hotel. We are always working to provide you the best service. for all our team it is a pleasure to receive these opinions since we always try to make our guests feel at home in all areas of the hotel. We hope to see you soon next time you visit the city 2.600 meters closer to the stars! Sincerely,

10/10 Fremragende

Birgit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra Gerald Ursulet General Manager. den 28. feb. 2024
Dear Mrs. Birgit, Greetings from Grand Hyatt Bogota.We would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future. Sincerely,

10/10 Fremragende

Francisco, Santo Domingo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and overall experience.
Overnattede 3 nætter i februar 2024
Svar fra Gerald Ursulet Gerente General den 21. maj 2024
Estimado Sr. Francisco, Reciba un cordial saludo desde Grnad Hyatt BogotáQueremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

Carlos

Overnattede 16 nætter i januar 2024
Svar fra Gerald Ursulet Gerente General den 2. apr. 2024
Estimado Sr. Carlos, Reciba un cordial saludo desde Grand Hyatt Bogotá Queremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

Ernesto

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra Gerald Ursulet Gerente General den 12. feb. 2024
Estimado Sr. Ernesto, Reciba un cordial saludo desde Grand Hyatt BogotáQueremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nusotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

Keith

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Gerald Ursulet General Manager. den 28. feb. 2024
Dear Mr. Keith,Greetings from Grand Hyatt Bogota.We would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

8/10 Udmærket

GANDY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Gerald Ursulet General Manager. den 12. feb. 2024
Dear Mr. Gandy,Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

marcus

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Gerald Ursulet General Manager. den 12. feb. 2024
Dear Mr. Marcus, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

GANDY

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just great
Overnattede 3 nætter i januar 2024
Svar fra Gerald Ursulet General Manager. den 12. feb. 2024
Dear Mr. Gandy,Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

Multidestino

Overnattede 2 nætter i januar 2024
Svar fra Gerald Ursulet Gerente General den 12. feb. 2024
Estimado/a huespedReciba un cordial saludo desde Grand Hyatt Bogotá Queremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse conmigo directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

Andres

Overnattede 1 nat i januar 2024
Svar fra Gerald Ursulet Gerente General den 12. feb. 2024
Estimado Sr. Andres, Reciba un cordial saludo desde Grand Hyatt BogotaQueremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

Hirisave

Overnattede 3 nætter i januar 2024
Svar fra Gerald ursulet General Manager. den 12. feb. 2024
Dear Mr. Hirisave,Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

4/10 Dårligt

Joshua

Rejste med familie
Overnattede 7 nætter i januar 2024
Svar fra Gerald ursulet General Manager. den 12. feb. 2024
Dear Mr. Joshua, Greetings from Grand Hyatt BogotaFirst of all, we want to thank you for taking the time to share your experience with us. We would like to have more details of your experience to understand what opportunities we have to improve at Grand Hyatt Bogota. At Grand Hyatt Bogota, we always put our customers first, and we appreciate every comment, detail or suggestion that could help us to service you up to your expectations. Thank you again and do not hesitate to contact us with anything you may need.Sincerely,

10/10 Fremragende

Stefano

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
bellissimo ma da gestire
Splendido Hotel, nuovissimo e ricco di dettagli di design. La distanza dal centro rende necessari spostamenti con mezzi. L'unico punto debole è il servizio.
Overnattede 2 nætter i januar 2024
Svar fra Gerald Ursulet General Manager. den 12. jan. 2024
Dear Stefano, Greetings from Grand Hyatt Bogota.Thank you for taking the time to share your experience and for choosing us. It is unfortunate to learn that you were not 100% satisfied from our service, we will be reviewing all those points that you mentioned with our team, and we will keep working with them to make each stay memorable. It will be a pleasure for us to have you again as our guest. Sincerely,

6/10 Okay

Jay

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Not my favorite. Staff has bad attitude.
Overnattede 3 nætter i december 2023
Svar fra Gerald Ursulet General Manager. den 12. jan. 2024
Dear Mr. Jay, Greetings from Grand Hyatt BogotaI want to thank your recent visit to our property. It is unfortunate to learn that you were not 100% satisfied from our service. I present my deepest apologies about this, I already made feedback with our staff about the situation. At Grand Hyatt Bogota, we always put our customers first, and we appreciate every comment, detail or suggestion that could help us to service you up to your expectations. Mr. Jay, thank you again and do not hesitate to contact us with anything you may need.Sincerely,

10/10 Fremragende

Domingos Rubem

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2024
Svar fra Gerald ursulet General Manager. den 12. feb. 2024
Dear Mr. Domingos,Greetings from Grand Hyatt Bogota.We would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

GERARD

Overnattede 6 nætter i januar 2024
Svar fra Gerald Ursulet General Manager. den 10. jan. 2024
Dear Mr. Gerard, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

Timothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Sophia the concierge was very helpful with transportation and also a request to rent bicycles.
Overnattede 3 nætter i januar 2024
Svar fra Gerald Ursulet General Manager. den 10. jan. 2024
Dear Mr. TimothyGreetings from Grand Hyatt BogotaWe love to hear that you enjoyed your visit and the time you spend in our hotel. We are always working to provide you the best service. Sophia and the rest of the team feel extremely happy to know that you had a great experience. Thank you so much for choosing us!Sincerely,

10/10 Fremragende

Aleisha

Overnattede 3 nætter i januar 2024
Svar fra Gerald Ursulet Gerente general den 9. jan. 2024
Estimada Sra. Aleisha, Reciba un cordial saludo desde Grand Hyatt Bogotá. Agradecemos enormemente su calificación, es muy importante para nosotros brindar un excelente servicio y experiencias de bienestar y seguridad a cada uno de nuestros huespedes. Esperamos poder recibirlo en una proxima oportunidad.Cordialmente,

2/10 Forfærdeligt

CARLOS

Synes ikke om: Rengøring, service og personale, faciliteter
Overnattede 3 nætter i december 2023
Svar fra Gerald Ursulet Gerente general den 9. jan. 2024
Estimado Sr. Carlos, Reciba un cordial saludo desde Grand Hyatt Bogotá.Agradecemos enormemente su calificación, es muy importante para nosotros brindar un excelente servicio y experiencias de bienestar y seguridad a cada uno de nuestros huespedes.Esperamos poder recibirlo en una proxima oportunidad.Cordialmente,

2/10 Forfærdeligt

CARLOS

Rejste i en gruppe
Synes ikke om: Service og personale
Svar fra Gerald Ursulet Gerente General den 12. feb. 2024
Estimado Sr. Carlos, Reciba un cordial saludo desde Grnad Hyatt BogotáQueremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse conmigo directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

Ricardo, Madrid

Overnattede 1 nat i januar 2024
Svar fra Gerald Ursulet Gerente general den 9. jan. 2024
Estimado Sr. Ricardo, Reciba un cordial saludo desde Grand Hyatt Bogotá. Agradecemos enormemente su calificación, es muy importante para nosotros brindar un excelente servicio y experiencias de bienestar y seguridad a cada uno de nuestros huespedes.Esperamos poder recibirlo en una proxima oportunidad.Cordialmente,

8/10 Udmærket

Peter Christopher

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The place was very nice, quite and clean. My issue was giving worng information at checking telling me we would get only happy hour for $60 per day from 5:30 to 8:00 pm. We requested 3 nights! At check out only to find out we were charged for four days. Also found out that breakfast and lunch was included which was never explained by Jessica at check-in. I requested to speak with a manager and all she said was nothing she could do about it, no apology.
Overnattede 4 nætter i december 2023
Svar fra Gerald Ursulet General Manager. den 12. jan. 2024
Dear Mr. Peter, Greetings from Grand Hyatt BogotaWe appreciate your comments. We are looking into your case to know what exactly could have happened. We apology for all the inconvenience this situation could have may cause. We work every day to be better and we hope you could bring us another opportunity to change your perception of us. Sincerely,

10/10 Fremragende

Oscar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023
Svar fra Gerald Ursulet Gerente general den 9. jan. 2024
Estimado Sr. Oscar, Reciba un cordial saludo desde Grand Hyatt Bogotá.Agradecemos enormemente su calificación, es muy importante para nosotros brindar un excelente servicio y experiencias de bienestar y seguridad a cada uno de nuestros huespedes, Esperamos poder recibirlo en una proxima oportunidad.Cordialmente,

8/10 Udmærket

ANDRES, miami

Overnattede 1 nat i januar 2024
Svar fra Gerald Ursulet Gerente general den 4. jan. 2024
Estimado Sr. Andres, Reciba un cordial saludo desde Grand Hyatt Bogotá.Queremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

Stephane

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Spa pool gimniaso restaurant Awful
Overnattede 2 nætter i december 2023
Svar fra Gerald Ursulet General Manager. den 29. dec. 2023
Dear Guest, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent, and you enjoyed our spa. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

Phil

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Gerald Ursulet General Manager. den 12. feb. 2024
Dear Mr. Phil,Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

JULIO

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Gerald Ursulet Gerente General den 12. feb. 2024
Estimado Sr. Julio, Reciba un cordial saludo desd Grand Hyatt BogotaQueremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Gerald Ursulet Gerente general den 29. dec. 2023
Estimado Huesped, Reciba un cordial saludo desde Grand Hyatt Bogotá.Queremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Fremragende

Brian

Svar fra Gerald Ursulet General Manager. den 12. feb. 2024
Dear Mr. Brian, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

Phil

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Gerald ursulet General Manager. den 12. feb. 2024
Dear Mr. Phil,Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Fremragende

Lars Vegard

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Gerald Ursulet General Manager. den 13. dec. 2023
Dear Mr. Lars, Greetings From Grand Hyatt Bogota, We would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,