The cleanliness of the room was acceptable at 3 stars level, but unfortunately, our overall experience was deeply disappointing. We chose this hotel after driving six hours based on excellent reviews and enticing photos on the APP. Regrettably, reality was vastly different.
Many advertised amenities were either non-existent or inaccessible. The pool area, complete with umbrellas prominently featured in the photos, was nowhere to be found. In fact, the hotel is situated across a busy road from the beach, and the route to the beach was entirely obstructed by large construction work (houses building), resulting in considerable dust and inconvenience. Staff explained that the pool was closed due to colder season now, but there is a substantial difference between a seasonal closure and an ongoing construction site. Additionally, the Turkish bath showcased in the promotional materials was also closed.
At check-in, the only significant communication was regarding the capsule coffee machines. However, no guidance was provided on how to access the Wi-Fi and all other facilities (maybe all closed). After such a long journey, encountering these conditions left us both shocked and deeply dissatisfied. Even if facilities were unavailable, a lower price might have softened the disappointment, but we paid over 120 USD (breakfast now included). Frankly, given our dissatisfaction, we slept and departed quickly. Removing this hotel & city from our memory.
