2/10
when we arrived there was no hot water. They told us it Would be fixed in 2 hours.
Next Morning, still no hot water. We complaints at the desk. it will be fixed in 2 hours was the answer. When we came back late at Night, no hot water.
In the Morning i complaints again and afsked for a discount.
The deskwoman Said that the manager was sleeping and could not be disturbed.
I overheard 5 other families who had the same complaints but no offer of a refund.