Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 9 af i alt 43 anmeldelser" "
10 - Fremragende
9
Bedømmelse på 8 − Udmærket. 12 af i alt 43 anmeldelser" "
8 - Udmærket
12
Bedømmelse på 6 − Okay. 12 af i alt 43 anmeldelser" "
6 - Okay
12
Bedømmelse på 4 − Dårligt. 6 af i alt 43 anmeldelser" "
4 - Dårligt
6
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 43 anmeldelser" "
2 - Forfærdeligt
4
7,4/10
Rengøring
7,8/10
Service og personale
6,4/10
Faciliteter
7,0/10
Overnatningsstedets tilstand og faciliteter
7,0/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
CHERIE
Rejste med partner
25. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Manager was extremely helpful and the Hotel very clean and convenient for Birmingham Airport. We will definitely use this Hotel again. Bedroom small but bed very comfortable.
CHERIE
Overnattede 1 nat i maj 2024
6/10 Okay
Mike
17. apr. 2024
Synes godt om: Rengøring, service og personale
Mike
Overnattede 2 nætter i marts 2024
Svar fra Royal Square Hotel den 18. apr. 2024
Thank you for taking the time to share your detailed feedback following your recent stay with us. We hope to have the opportunity to welcome you back in the future for an improved experience. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.
6/10 Okay
Veronika
Rejste med familie
31. mar. 2024
Ontbijt summier alleen toast, geen eieren, geen kaas, vleeswaren.alleen jam .werd ook niet aangevuld
Veronika
Overnattede 2 nætter i marts 2024
Svar fra Royal Square Hotel den 1. apr. 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with our breakfast service. Your comments are valuable to us, and we will use them to improve our offerings for future guests. We hope to have the opportunity to welcome you back and provide a better experience. If you have any further concerns, please don't hesitate to reach out to us directly.
6/10 Okay
Lorraine
Rejste i en gruppe, Rejste med kæledyr
9. mar. 2024
Synes godt om: Rengøring, service og personale
Lovely welcome and very clean but the rooms were very small and everytime someone in the building use the toilet or shower the noise was umbearable. Also was not informed on parking fee of £6.00 per day and £15.00 per dog. Maybe this should be added to the description. The kitchen was being refurbed so there was no restaurant for the evening meal or cooked breakfast. On saying that the host was so friendly and helpful
Lorraine
Overnattede 1 nat i marts 2024
Svar fra Royal Square Hotel den 9. mar. 2024
Thank you for taking the time to share your detailed feedback following your recent stay with us. We're pleased to hear that you appreciated our warm welcome, cleanliness, and the helpfulness of our staff.We apologize for any inconvenience you experienced due to the size of the rooms and the noise from plumbing fixtures. Your comments regarding these aspects will be reviewed with our team to explore opportunities for improvement.Regarding the parking fee and pet charge, we have sent a separate email with all the stay information and we regret any oversight in communicating these charges to you prior to your arrival. We'll take your suggestion into consideration to ensure these details are clearly outlined in our descriptions for future guests.We also regret any inconvenience caused by the temporary closure of our kitchen for refurbishment. We understand the importance of providing dining options for our guests and are working diligently to complete the renovation as soon as possible.We're grateful for your understanding and patience during this time. We hope to have the opportunity to welcome you back in the future for an improved experience. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.
2/10 Forfærdeligt
Jerry
1. mar. 2024
Synes godt om: Faciliteter
Synes ikke om: Service og personale
Lies told by staff nasty staff on sun.the customer is always correct
Jerry
Overnattede 1 nat i februar 2024
Svar fra Royal Square Hotel den 1. mar. 2024
Dear Jerry,Thank you for sharing your feedback. We're sorry to hear about your experience. We always strive to provide excellent service, and it's disappointing to learn that we fell short of your expectations. We take your comments seriously and will address them internally to ensure a better experience for our future guests. If there's anything else we can do to assist you, please don't hesitate to reach out.Best regards,Royal Square Hotel
6/10 Okay
Colin Paul
Forretningsrejsende
13. feb. 2024
Hotel in need of work was told when l asked about evening meal they wasn’t doing anything was upgrading it but there didn’t seem to be any work started if l would have known would not have stopped rooms are dated
Colin Paul
Overnattede 1 nat i februar 2024
Svar fra Royal Square Hotel den 29. feb. 2024
Thank you for taking the time to share your feedback with us. We genuinely value your input and apologize for any inconvenience you experienced during your stay.We're sorry to hear that our evening meal service was not available during your visit as our kitchen is under some maintenance. We understand how important dining options are for our guests, and we're working diligently to improve this aspect of our service. Rest assured, your comments have been shared with our team, and we are taking steps to address this issue promptly.Regarding the condition of our rooms, we appreciate your candid observations. Renovation plans are underway, and we're committed to enhancing the overall guest experience. Your feedback serves as valuable insight as we prioritize our improvement efforts.We sincerely hope to have the opportunity to welcome you back in the future, where we can provide you with a more enjoyable stay that reflects the high standards we strive to uphold.
10/10 Fremragende
Vivienne
19. dec. 2023
Good, cheap place to stay
Vivienne
Overnattede 1 nat i december 2023
Svar fra Royal Square Hotel den 20. dec. 2023
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. We are glad that you loved our accommodation. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
6/10 Okay
Mahfoud
25. nov. 2023
Medio
Mahfoud
Overnattede 1 nat i november 2023
Svar fra Royal Square Hotel den 20. dec. 2023
We are always pleased to receive feedback from our guests in relation to their stay with us. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings about aspects of the hotel that need updating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
2/10 Forfærdeligt
PILAR
20. nov. 2023
PILAR
Overnattede 1 nat i november 2023
Svar fra Royal Square Hotel den 20. dec. 2023
We are always pleased to receive feedback from our guests in relation to their stay with us. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings about aspects of the hotel that need updating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
10/10 Fremragende
KEV
13. nov. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good budget hotel for the price.
KEV
Overnattede 1 nat i november 2023
Svar fra Royal Square Hotel den 24. nov. 2023
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. We are glad that you loved our accommodation. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings about aspects of the room that need updating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
10/10 Fremragende
Verificeret rejsende
12. nov. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
1 night stopover
Good location for visit to NEC very compact room but OK.
Verificeret rejsende
Overnattede 1 nat i november 2023
Svar fra Royal Square Hotel den 24. nov. 2023
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. We are glad that you loved our accommodation. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings about aspects of the room that need updating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square HotelEdit Remove
4/10 Dårligt
Marian
3. nov. 2023
Synes ikke om: Service og personale, værelsets komfort
One night stay was enough
Not brilliant from the start pay extra for parking pay extra for breakfast. Put on second floor which I could barely get up the stairs (no lift) no restaurant food unless ordered in takeaway. I couldn’t get down stairs for food so ate next days sandwiches. Snacks were available to pay for. Bed very uncomfortable for me
Marian
Overnattede 1 nat i november 2023
Svar fra Royal Square Hotel den 24. nov. 2023
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings about aspects of the room that need updating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
6/10 Okay
Toula
11. okt. 2023
Synes godt om: Service og personale
It's ok
Stayed for 1 night, very friendly and welcoming staff, room very small but ok for the 1 night, disturbed night due to boiler, other guests being loud and continuous banging of doors.
Toula
Overnattede 1 nat i oktober 2023
Svar fra Royal Square Hotel den 24. nov. 2023
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings about aspects of the room that need updating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
6/10 Okay
John
2. okt. 2023
John
Overnattede 1 nat i september 2023
Svar fra Royal Square Hotel den 24. nov. 2023
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
4/10 Dårligt
Sebastian
Forretningsrejsende
23. sep. 2023
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The staff are helpful and the rooms are basic but OK on a budget. Clean but has a bit of a musty smell. It's an old property with wooden floorboards and thin walls so you can hear everything. I could not get a good night's sleep and was woken up several times in the night. One morning I had no hot water. Would not stay there again.
Sebastian
Overnattede 1 nat i september 2023
8/10 Udmærket
David
Forretningsrejsende
15. sep. 2023
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Quite basic facilities - reminded me of my room at university hall of residence. Absolutely fine for the price though, I would be happy to stay here again if I was attending something at the NEC and just needed somewhere to sleep.
David
Overnattede 2 nætter i september 2023
2/10 Forfærdeligt
Phil
1. sep. 2023
Synes godt om: Rengøring
Synes ikke om: Service og personale
Cheap Birmingham airport hotel with cheap attitude
Cheap rate booked on hotels.com. Turned up and they demanded £6.00 extra for parking, obviously to keep their online price low. Paid reasonable £5.00 for breakfast but breakfast consisted of cheap cellophane wrapped croissant and cereals and powdered coffee I could have had in my room. At least the milk was fresh!
Phil
Overnattede 1 nat i august 2023
8/10 Udmærket
Rachael
Forretningsrejsende
29. jul. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rachael
Overnattede 1 nat i juli 2023
8/10 Udmærket
My Home
Forretningsrejsende
13. jul. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
My Home
Overnattede 1 nat i juli 2023
8/10 Udmærket
Orla
28. jun. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were very helpful when I arrived extremely late to check in due to a delayed flight
Orla
Overnattede 1 nat i juni 2023
2/10 Forfærdeligt
Karen
18. jun. 2023
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nightmare
Dreadful, room was smelly, bed up against wall, bedside table covered part of the bed, shower was cold. Patio area disgraceful, kitchen closed so no food. Parking was not free. I would definitely advise against staying at this hotel.
Karen
Overnattede 1 nat i juni 2023
10/10 Fremragende
Syed mehran
11. jun. 2023
Syed mehran
Overnattede 1 nat i juni 2023
4/10 Dårligt
Tyler
Rejste med partner
21. maj 2023
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Property was clean. Although not stated parking was charged per day. Shower had a leak in and room was tiny. We booked the biggest room and honestly it was ridiculously small. No storage space at all. Bed was extremely uncomfortable, was like sleeping on a brick. Staff were lovely though and it’s such ashame the stay wasn’t as pleasurable as we would have liked given the price point we could have paid an extra £10 and stayed in a premier inn. Seriously cannot fathom the price for such small rooms and the standard of the rooms.
Tyler
Overnattede 2 nætter i maj 2023
6/10 Okay
Tim
15. maj 2023
Tim
Overnattede 1 nat i maj 2023
4/10 Dårligt
Paul
Rejste i en gruppe
15. maj 2023
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
2 night stay, no house keeping on the second day no fresh towels, shower was pitiful no pressure what so ever
Paul
Overnattede 2 nætter i maj 2023
10/10 Fremragende
Nancy
30. mar. 2023
Nancy
Overnattede 1 nat i marts 2023
Svar fra Royal Square Hotel den 31. mar. 2023
Thank you for your review, Nancy! We look forward to welcoming you again.
6/10 Okay
Denise
6. mar. 2023
Denise
Overnattede 4 nætter i marts 2023
8/10 Udmærket
Helen
Forretningsrejsende
27. feb. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
One night stop over
A short one night stay for business. The staff were extremely friendly and helpful.
My room was a basic single room but ideal for a one night stop over. very clean although noisy with the boiler room below. An ideal location for the airport or NEC, with a nice town near by.
Helen
Overnattede 1 nat i februar 2023
Svar fra Royal Square Hotel den 1. mar. 2023
Thank you so much for your review, Helen! We are glad you enjoyed your stay with us.We look forward to welcoming you again!
4/10 Dårligt
Philip
Forretningsrejsende
25. feb. 2023
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Philip
Overnattede 2 nætter i februar 2023
Svar fra Royal Square Hotel den 25. feb. 2023
Thank you for your review. We always aim to improve the comfort of our guests and your input is very valuable to achieve our goal. It would help us to improve our services if you could share a few more details regarding your experience at the hotel.
6/10 Okay
Verificeret rejsende
Forretningsrejsende
24. feb. 2023
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Basic stay only
Room was ok bed linen had some dark marks on it but not soiled parking was expensive at £6 a night. Shower was a little on the small side.
During my stay retaurant was closed but there are takeaways close by.
Verificeret rejsende
Overnattede 3 nætter i februar 2023
Svar fra Royal Square Hotel den 25. feb. 2023
Thank you very much for your review. We always aim to improve the comfort of our guests and your input is very valuable to achieve our goal. We have noted your feedback and will work on it accordingly. We look forward to welcome you again.
8/10 Udmærket
Andrew
Forretningsrejsende
19. feb. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Airport stop
Can i have the receipt for the parking that i requested. Overall good stop close to airport. No food available
Andrew
Overnattede 1 nat i februar 2023
Svar fra Royal Square Hotel den 25. feb. 2023
Thank you for your review. The invoice was emailed to you. We look forward to welcoming you again.
10/10 Fremragende
Allan
11. feb. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
It was a really nice atmosphere staff were really friendly only issue is the £6 a night charge to park was a bit excessive
Allan
Overnattede 1 nat i februar 2023
Svar fra Royal Square Hotel den 25. feb. 2023
Thank you so much for your review. We are glad you enjoyed your stay with us. We look forward to welcome you again.
8/10 Udmærket
David
Forretningsrejsende
9. feb. 2023
Synes godt om: Rengøring, service og personale, faciliteter
Stayed here a couple of times, always a friendly welcome and happy to help. Great value, ideal when I’m working in the area…
David
Svar fra Royal Square Hotel den 25. feb. 2023
Hi David, Thank you so much for your review. We are glad you enjoyed your stays with us. We look forward to welcome you again.
4/10 Dårligt
Dennis
Forretningsrejsende
21. jan. 2023
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
After booking and paying the hotell .com
On arivel told that room did nit exist had to pay extra £15 per nighr and it woud be £6 per day parking
Not statted on hotel.com though is on booking. Com will not be staying again and will be in the area for some time
Dennis
Overnattede 2 nætter i januar 2023
8/10 Udmærket
Raymond
16. jan. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I came to Birmingham for the Autosport show at the NEC and needed budget hotel near to the show and this fitted my needs. Friendly staff, clean room and quiet environment, will use again on any further trips