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Anmeldelser af OYO Himley Country Hotel

3 out of 5
OYO Himley Country Hotel
School Road, Himley, Dudley, England

Anmeldelser

6,2
Bedømmelse på 10 − Fremragende. 48 af i alt 390 anmeldelser" "
Bedømmelse på 8 − Udmærket. 114 af i alt 390 anmeldelser" "
Bedømmelse på 6 − Okay. 116 af i alt 390 anmeldelser" "
Bedømmelse på 4 − Dårligt. 55 af i alt 390 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 57 af i alt 390 anmeldelser" "

6,2/10

Rengøring

6,8/10

Service og personale

4,0/10

Faciliteter

5,4/10

Overnatningsstedets tilstand og faciliteter

Anmeldelser

6/10 Okay

Mo, Denmark

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Meget Slidt, Dårlig beligenhed. Kan ikke anbefaldes

4/10 Dårligt

Adam

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very dirty room
Overnattede 1 nat i november 2020
Svar fra Marie den 11. nov. 2020
Sorry for the inconvenience, Adam! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Marie!

4/10 Dårligt

Gareth

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not great
Room was dirty toilet was not cleaned shower had dirty marks all over it cracked tiles bar had no beer wall paper pealing off walls
Overnattede 1 nat i oktober 2020
Svar fra Leo den 30. okt. 2020
We are sorry for the inconvenience caused to you, Gareth! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex

2/10 Forfærdeligt

Graham

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Worst hotel iv ever stayed in I went out and wen I came bk to the hotel they was trying to say I didn't av a room and I didn't pay and was really funny with me terrible costomer service and dirty and the TV didn't work n I was to scared to say anything incase they blamed me
Overnattede 1 nat i oktober 2020
Svar fra Leo den 28. okt. 2020
We are sorry for the inconvenience caused to you, Graham! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Rengøring, værelsets komfort
Good looking, poor/dirty personality deep down :(
The staff were friendly and helpful, the reception was clean and safe and the room looked good. Unfortunately the en suite was of poor quality and had spiderwebs and dirt everywhere, a load of pubes and splash stains over the toilet, obviously meaning it hasnt been cleaned for a while, let alone up to the "covid safe" state required. Couldn't do anything about it as we didnt get to see it properly until the next morning. The mattress also felt like it was at the end of its life. It was a spring mattress but acted like a waterbed! If one of us moved during the night, the other knew all about it!
Overnattede 1 nat i oktober 2020
Svar fra Jaime den 22. okt. 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jaime

2/10 Forfærdeligt

Damian

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ok for 29 quid, but wouldnt stay again
Overnattede 1 nat i oktober 2020
Svar fra James den 21. okt. 2020
Hi, Damian! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, James!

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2020
Svar fra Jaime den 22. okt. 2020
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Jaime

4/10 Dårligt

Robert

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Shouldn't even have 1 star
Dated, old, stale smell from reception through to the room I was in. Used towells dumped in a cupboard along the corridor. I only ever saw 1 member of staff during my 2 night stay. Never again.
Overnattede 2 nætter i september 2020
Svar fra James den 21. okt. 2020
Sincere apologies, Robert! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, James!

2/10 Forfærdeligt

Richard

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
void at all costs
Not hygienic or COVID secure. Very old and run down. Should be closed down.
Overnattede 1 nat i september 2020
Svar fra Jaime den 22. okt. 2020
Hi, Richard. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jaime

2/10 Forfærdeligt

Jane

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
DONT GO TO THIS HOTEL.
Overnattede 2 nætter i august 2020
Svar fra Bella den 21. okt. 2020
Hi, Jane! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Bella!

2/10 Forfærdeligt

Sun82, East Midlands

Forretningsrejsende
Synes ikke om: Rengøring, service og personale
I was due to stay 3 nights but then found out the hotel was housing early release prisoners and a lot of neighbours had complained about feeling unsafe or uncomfortable with lots of people congregating outside the hotel at night. I felt as a lone female staying for work, this was an important fact I should have been made aware of at the time of booking. I also rang reception to discuss the cleanliness of the room after seeing disturbing pictures of dirty rooms. The person at reception basically said the rooms are cleaned but as the rooms are cheap, you get what you pay for. Under these current Covid-19 times where cleanliness & hygiene is vital, he did nothing to satisfy my concerns and in fact my concerns increased. I complained and asked for a refund but since my booking was non-refundable (there was no refundable option available) the hotel would not give me a refund and would not accept my concerns were valid. Since my health & safety was more important, I could not stay there so I ended up losing my money and paying more to book a room at another hotel. Stay away from Himley Country Hotel !
Overnattede 3 nætter i august 2020
Svar fra Jaime den 22. okt. 2020
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Jaime

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 7 nætter i august 2020
Svar fra Bella den 21. okt. 2020
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2020

4/10 Dårligt

Rachel, Surrey

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Needa a lot of updating Staff friendly enough Lots of cars at night, swearing and unruly guests/lodgers staying Paid for executive room upgrade no different to the previous stay in budget rowing Won't be going again
Overnattede 2 nætter i august 2020

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Do not stay here!
Tried 3 rooms each one was terrible. Carpets not hoovered, walls dirty, plaster falling off, damp mouldy bathroom filthy shower, moths and beetles, stained chair just shabby, dirty and shouldn’t be operating absolutely disgusting!!
Overnattede 2 nætter i august 2020

4/10 Dårligt

Benyam b

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
No ood to take showers they don't have any shampoo
The bathroom is not working
Overnattede 1 nat i juli 2020

2/10 Forfærdeligt

Connor

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing, Worring stay
Dirty, no cleaner all week. Leaks from roof and buckets on the floor catching water. Ceiling tiles broken on floor in hallways. Rubbish still in room on arrival. No soaps or handwash in room. No effort to comply with social distancing with no hand sanitizer not even at check in desk.
Overnattede 4 nætter i juni 2020

2/10 Forfærdeligt

Baljit

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I dnt want stay here never agaun in my life nobody on checkin desk need to find someone on my self too many flys on my bed sheet also someone had toilet and forget to flush then i need to clean that one
Overnattede 2 nætter i juni 2020

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
the room was dated and dirty. there were long black hairs in the bathroom sink upon check in. when you went by the bed there were a second door that unlocked and leas to the room next door we are assuming. there was a old sweet on one of the bedside tables. being honest i wouldn’t have my worst enemy staying here for a night with the bugs and dirt that was in the room.
Overnattede 1 nat i juni 2020

2/10 Forfærdeligt

jamie

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Terrible hotel
Overnattede 4 nætter i juni 2020

8/10 Udmærket

James

Overnattede 1 nat i maj 2020

8/10 Udmærket

Lesley, Lincs

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good location, good value
I booked as we were at the NEC for Crufts over two days. This hotel allowed dogs (for a small fee) and there was no problem with them there, in fact some were relaxing with their owners in the bar and lounge area. The rooms were comfy, decor a little tired but clean, good facilities, restaurant and food were great and very good value. The staff were rushed off their feet and could have done with more help but couldn’t fault their them. Good car parking. I’d definitely stay again and recommend as a good value, comfortable, no nonsense place to stay
Overnattede 1 nat i marts 2018

8/10 Udmærket

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent unhurried place to stay
I was in the middle of a move and stayed here for 12 nights while contractors did their stuff. Chosen for Bus, stop 1 minute walk, every half hour to Wolverhampton or Stourbridge and then ongoing national rail connections. The only thing that spoiled the stay was signals, poor internet speed and no 4g and poor 3G connections. But the hotel was built long before these things were considerations. Signals are the same for everyone who lives in this small hamlet.
Overnattede 12 nætter i november 2017

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i november 2017

2/10 Forfærdeligt

marian

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
DISAPPOINTED
this hotel is disgusting room dirty. shower useless floods bathroom when your in it. breakfast was awful they use all cheap products. tables and chairs dirty. would not recommend it to anyone.
Overnattede 1 nat i november 2017

6/10 Okay

Yve, london

Synes godt om: Service og personale
Very helpful staff member who helped our other family member booking error made by Expedia. Very comfortable room for the price paid.
Overnattede 1 nat i november 2017

6/10 Okay

pp, cornwall

A work away from home hotel
If, like me you work away from home you frequently stay in hotels just like this. It has a Tv a decent clean bed and a shower that works (mine was not bad but started dripping on the second night and wouldn’t stop) then this is a cheap quite hotel which will suit you fine. The decor is tired and in my room one of the walls clearly once had a leak, (from the bathroom i’m guessing) it wasn’t damp now, but that haven’t redecorated it. The car park was full of work vans so I guess this is a well used. I will probably return ..... when the price is right!
Overnattede 4 nætter i november 2017

10/10 Fremragende

john

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
ideal location
ideal location
Overnattede 1 nat i november 2017

10/10 Fremragende

Dawn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2017

6/10 Okay

Verificeret rejsende

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable more organization and Comms inkitchen
I was happy with everything apart from the two main meals I ordered. I received things different to what was advertised on the menu. Also very loud music up until 12.
Overnattede 2 nætter i november 2017

4/10 Dårligt

Susan

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Could be a good hotel if updated
The first room we were given was terrible, carpets were threadbare and dirty and the toilet would not flush. The double bed was up against the wall so difficult to access. We were given an alternative room which was cleaner and set up better than the first one but the bed was uncomfortable and needs to be changed. The heating was not working and there was no hot water. The room was tired as was the bathroom and receptionist said that we could get hot water by boiling the kettle. The only plus side was that the hotel allows pets.
Overnattede 1 nat i november 2017

8/10 Udmærket

Mark

Synes godt om: Service og personale, værelsets komfort
Overnattede 3 nætter i oktober 2017

4/10 Dårligt

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not impressed in the slightest!
The only good thing about this hotel was that we slept like babies!! The window sills were mouldy so was the bathroom tiles, the shower was broken, soap dispensers empty and the toilet seat was not connected. The hotel smelt of damp and fat. There was no housekeeping either. For the money and merely the bed you will be fine. But I strongly suggest if you can afford it to go elsewhere. This hotel really needs to up its game and spend money on a refurb and deep clean. I will never stay here again even if it was free.
Overnattede 2 nætter i november 2017

2/10 Forfærdeligt

KatieJane, Macclesfield

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
You get what you pay for
I didn't have high expectations as the price was considerably lower than anywhere else. I had planned a trip down from Manchester to go to the fireworks at Himley Hall for my birthday. I stayed here 12 years ago with my now fiance and we loved it so I thought it would be nice to stay again. I had to wait 10 minutes at reception for a member of staff to notice me. Then waited for a long time as they couldn't find my reservation. I was left standing alone whilst the staff member went into an office to discuss with someone else. Eventually the staff member came back and asked for a few details before telling me I had to pay which I had already done so clearly had no idea I had booked there. He gave me the key and said my room was upstairs. There was a set of steps and also some stairs, as he had said stairs I went up them only to find my room was actually on the ground floor. When I did find my room it was in a pretty poor state. Plaster coming off the walls, dirt on the floor and the bed sheets with holes in them. As I was travelling alone I didn't feel comfortable complaining to them there and then. I chose to enjoy my evening and say something in the morning. When I came to check out there wasn't a soul around so I left my key in what I presume was the right place and left. I would not stay here again and certainly not for our anniversary as we had planned to.
Overnattede 1 nat i november 2017

4/10 Dårligt

James, West Yorkshire

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Shabby/tatty room
the hotel looks good from the outside, the corridor to the room also looks presentable but the room was well below expectations. The carpet was worn really badly. there was a huge hole in the carpet in the middle of the room. the wall that backed on to the bathroom had damp coming through the wall.I slept ok. the bedding was clean. couldn't find the remote to change the channels on the tv. tea and coffee facilities were in the room i.e. kettle and cups and milk but no tea bags or coffee sachets. The walk to the room was quite far and there was no phone in the room to contact reception to discuss this and I arrived late so could have done without trailing from one end of the hotel to the other. I could have dropped off the key and gone in the morning to check out but I was claiming expenses and needed receipts so waited to speak to the assistant. I thought she would have asked how my nights stay was but she didn't. I would have raised these issues with her. I suspect they are aware and that's why they don't ask this. I did only pay £27 so some may say that you get what you pay for but the state of the room takes the micky a bit. I don't think I will stay here again unless it's given a good repair.
Overnattede 1 nat i november 2017

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not great
Checked in with no problems, however noticed a couple with a dog in the room next to us, in a nearly empty hotel i thought this would have been mentioned. The dog woke my wife up at 5am.... On check out the staff member didn't even move to say goodbye, just carried on a conversation with a colleague. Room was very dated, lino in bathroom was torn, bed was very uncomfortable. Even for a very cheap rate, this was not a comfortable stay
Overnattede 1 nat i oktober 2017

6/10 Okay

Emma, Dorset

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stop over location
It is what it is, if you need a convenient place to stay enroute then that's what it is. It's very reasonably priced, quiet and the sheets are clean. It does need some TLC but for the money you pay its fine.
Overnattede 1 nat i oktober 2017

10/10 Fremragende

Nigel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
himley
Really enjoyed the hotel would stay there again.
Overnattede 1 nat i oktober 2017

8/10 Udmærket

Jane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2017

10/10 Fremragende

Donna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel was excellent and great value for money.Only hiccup was no record of my reservation on my arrival.Luckily a room was available and made ready by the very good and polite receptionist.However hotel was very busy and could have been difficult.My first time using Hotels.com and really was a bit disappointed with that so would think twice before using again.
Overnattede 1 nat i oktober 2017

10/10 Fremragende

Fouese, France

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hôtel de charme
J'avais très peur après la lecture des critiques mais c'est vraiment un lieu agréable. Les gens, le silence, la proximité des parcs pour marcher, la proximité de bons pubs... Pour notre grand plaisir, il ne ressemble pas à un hôtel de grande chaîne. Je plains les gens qui s'arrête sur les tâches ou l'usure de la moquette. +++ La douche à très bien marché. Les interrupteurs à la tête du lit La salle à manger Le choix complet du petit déjeuner. Le personnel toujours disponible et agréable. -- Des bruits de tuyauterie après usage de la chasse d'eau ou de la douche. Le café du matin très clair Très bon rapport qualité prix.
Overnattede 3 nætter i oktober 2017

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
good hotel for price
good stay nice couple of pubs nearby that do food
Overnattede 4 nætter i oktober 2017

8/10 Udmærket

malcolm

Synes godt om: Service og personale, værelsets komfort
Great value, friendly staff. good area.
Overnattede 1 nat i september 2017

6/10 Okay

Emma

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Underwhelmed to say the least
Dated, and in desperate need of replacing things like old bathroom fittings and general maintenance such as dirty grouting and mildew on ceilings. Our noses were hit with the smell of damp as soon as we opened the door. On our return in the evening we were waiting for someone to come back to reception for 10 mintures - no sign on reception to say that someone would be back in a few minutes. When the receptionist finally returned he gave no acknowledgment or apology. Felt very much an unloved place which is a shame as it has lots of potential and a lovely area.
Overnattede 1 nat i september 2017

6/10 Okay

Verificeret rejsende

Synes godt om: Værelsets komfort
Excellent value for money
Cheap accomodation which was welcome, however a couple of the nights were very noisy with doors slamming through the night and people talking loudly.
Overnattede 21 nætter i september 2017

8/10 Udmærket

Brian

Synes godt om: Rengøring
Ok place but decent value
Difficult to find staff. This is because insufficient staff on duty.
Overnattede 1 nat i september 2017

2/10 Forfærdeligt

Stephen

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Shocking
The hotel is the worst I’ve ever stayed in.damp.smells . And not clean at all
Overnattede 1 nat i september 2017

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, værelsets komfort
Himley hotel
3 out of 5
Overnattede 1 nat i september 2017

6/10 Okay

Verificeret rejsende

Synes godt om: Værelsets komfort
Synes ikke om: Service og personale
No FREE BREAKFAST, they try and charge £5!!
Advertised FREE BREAKFAST but tried to charge me £5. When I said it should be free the lady was very rude and made comment that I had only paid £27 for my room and they would loose out. Not my fault, you shouldn't advertise free breakfast to make the room more appealing. I shouldn't be made to feel bad about my room price and charged for something I didn't need to pay for. FALSE ADVERTISING!!!
Overnattede 1 nat i september 2017

2/10 Forfærdeligt

Thomas

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor Hotel
I read the reviews but gave the hotel a chance but wish I hadn’t! Hotel is in poor condition. No lifts to rooms. Room had broken mirror, broken bathroom tiles. That’s only the start. Would not stay again.
Overnattede 2 nætter i september 2017